10 of 10 Customer Experience Jobs in Exeter

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

Unity5 is a growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our … internal staff and customer base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review … and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment Review and update content to ensure the virtual support assistant is delivering More ❯

French Speaking Exeter- Hybrid c£38,000pa + Commission An established, fast-scaling technology business operating across the UK and internationally. With a growing customer base across Europe and an award-winning product suite, they are looking to grow their Account Management team. The Role As an Account Manager … ll be responsible for managing relationships with a portfolio of B2B customers. You’ll be the main point of contact, ensuring high levels of customer satisfaction while also identifying opportunities to expand accounts and drive additional value. What You’ll Be Doing Manage and grow relationships with assigned B2B … person visits (UK & Europe) Support onboarding and product training for customers and their teams Identify upsell and renewal opportunities, working towards retention KPI Keep customer data and CRM systems accurate and up to date Feed insights back to improve customer experience and drive innovation What We’re More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below. Established in 2003, Focus Group is one of the UK's … a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer … agreed target time and meeting any agreed personal targets. To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and arrange and manage suitable site visit. Take full responsibility More ❯

Unity5 is a growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our … internal staff and customer base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy. Actively reduces support ticket numbers by using data to review … and external users of the support desk be more self-sufficient. Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment. Review and update content to ensure the virtual support assistant is delivering More ❯

D365 across the business? If so, please read on. About your new Company: Join a prestigious client recognized for its commitment to excellence and customer-centric approach. As a leader in their industry, they have a dedicated, high performing CRM team that you will be leading to enhance their … exciting areas of tech. What you'll gain: Chance to have strategic ownership of a well-established Dynamics platform, with the following modules Sales, Customer Service and Marketing Improve and grow your knowledge with Ai as you work on Ai strategy with the business Your role will make a … to shape the platform going forward. Exceptional benefits package, including a competitive salary range of £90,000 - £95,000. What you'll bring: Strong experience in Dynamics CRM leadership, specifically with Sales, Marketing and Customer Experience modules Deep understanding of Dynamics CRM from a development and architecture More ❯

our customers. Key Responsibilities: Sales: Leverage your commercial acumen throughout the project lifecycle to identify and maximise upselling opportunities. Represent Unity5 at events and customer community activities, showcasing our services and product expertise. Implementation: Execute projects on time, within budget, and to the highest customer satisfaction standards, adhering … to our defined methodologies and processes. Kick-off projects, setting clear goals and deliverables aligned with customer objectives. Gather process and configuration requirements for system setup. Understand technical requirements for installation, integrations, SSO, and migration. Manage customer risks and issues using your product and business process knowledge. Configure … both backend and frontend systems manually and through scripting to set up customer test and live environments. Test and approve system deliveries before release to customers. Troubleshoot and resolve technical issues promptly. Train customers on utilising the configured functionality. Oversee the go-live process through customer 'hypercare' and More ❯

numeracy, written communication, and data entry with a high level of accuracy. A logical and methodical approach to problem-solving. The Role: Prioritising the customer experience in all aspects of our work. Managing incoming inquiries through phone, email, online portal, and live chat, ensuring timely responses within set … visits when remote resolution is not possible. Owning assigned cases from start to finish, even when delegating tasks, to uphold a high standard of customer satisfaction. Communicating effectively via the most suitable channels to resolve issues promptly and minimize delays. Collaborating with third-party providers when necessary to achieve More ❯

them What We're Looking For -Ambitious, driven graduate or career starter -Natural communicator with confidence -Resilient, coachable, and full of energy -Sales or customer experience? Great. If not - we'll train you, -Just be open to speaking to cool engineers, Techy's and hiring managers -We will More ❯