2 of 2 Customer Experience Jobs in Exeter

responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits … Support bid activity and identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver ...

Application Services team. This role will play a pivotal part in introducing, configuring, and implementing innovative systems that support internal teams and enhance overall customer experience. Key Responsibilities Collaborate with stakeholders to gather and analyse business requirements Design and model processes and system solutions aligned to business objectives Implement … business functions to ensure successful delivery Continuously review and improve systems to meet evolving business needs The Candidate The successful candidate will demonstrate: Proven experience in IT application systems implementation and delivery Strong knowledge of business analysis techniques, including requirements gathering Experience managing and maintaining SQL databases, including ...