21 of 21 Customer Experience Jobs in Devon

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

Mobile to join their team for a 12 month contract. You will own and drive the strategy for mobile services across markets, delivering exceptional customer experiences while increasing market share and net revenues. Key Responsibilities Drive the strategic evolution of the product portfolio, balancing innovation with the management of … existing offerings. Work cross-functionally to ensure seamless integration of newly acquired assets, aligning processes and customer experiences. Develop and execute strategies to optimise legacy products, ensuring they continue to deliver value in a changing market landscape. Lead the development and management of mobile products and associated service strategies. … Optimise digital experiences across all owned products, enhancing customer journeys while reducing support effort and operational costs. Continuously monitor and evaluate product performance, collaborating with the Head of Product and key stakeholders to drive strategic recommendations that maximise market share, revenue, and margin growth. Conduct comprehensive assessments of the More ❯

Unity5 is a growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our … internal staff and customer base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy Actively reduces support ticket numbers by using data to review … and external users of the support desk be more self-sufficient Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment Review and update content to ensure the virtual support assistant is delivering More ❯

London with offices in the United States and Lebanon. Proximie has 100 employees today and is deployed in over 50 countries. Position Overview The Customer Success Manager is a field-based, customer-facing role focused on delivering exceptional value to our customers across the UK and European Union. … are looking for a great communicator, team-oriented but with the ability to work independently and possesses the capacity for learning new skills quickly. Experience of audio/visual hardware and software is highly advantageous. The ideal location for the Customer Success Manager will be in the Midlands … engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers. Ensure the delivery of an exemplary customer experience at all times. Work across Proximie to feedback the voice of the customer where relevant to improve our service and offering. More ❯

the application lifecycle around Salesforce and nCino as these platforms relate to Marketing, Retail and Commercial Banking, delivering new or enhanced capabilities that enhance customer experience and drive operational efficiency, administering the platform and owning resolution of technical issues that may arise. The person in this role will … system issues, optimizing configurations for better performance and scalability. Requirements: Bachelor's degree, preferably in Computer Science, Information Technology, or similar. Financial services industry experience with history of successfully navigating a highly regulated and matrixed environment. 5-7 years of experience managing Salesforce and nCino lifecycle activities with … focus on banking operations, commercial banking and loan origination. nCino Commercial Bank (nCino 201 and 301) certifications preferred. Salesforce Platform Developer certification preferred. Experience with Salesforce and nCino system and data integration technologies. Experience enabling Agile practices, DevOps, CI/CD, automated functional testing. Excellent communication and interpersonal More ❯

French Speaking Exeter- Hybrid c£38,000pa + Commission An established, fast-scaling technology business operating across the UK and internationally. With a growing customer base across Europe and an award-winning product suite, they are looking to grow their Account Management team. The Role As an Account Manager … ll be responsible for managing relationships with a portfolio of B2B customers. You’ll be the main point of contact, ensuring high levels of customer satisfaction while also identifying opportunities to expand accounts and drive additional value. What You’ll Be Doing Manage and grow relationships with assigned B2B … person visits (UK & Europe) Support onboarding and product training for customers and their teams Identify upsell and renewal opportunities, working towards retention KPI Keep customer data and CRM systems accurate and up to date Feed insights back to improve customer experience and drive innovation What We’re More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below. Established in 2003, Focus Group is one of the UK's … a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer … agreed target time and meeting any agreed personal targets. To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and arrange and manage suitable site visit. Take full responsibility More ❯

affiliations and local enhancement of Comcast positioning and brand. Maintaining quality sales records and preparation of sales and activity reports as required. Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience. New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and … mid-size businesses. Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. Identify improvement areas through a consultative process that would enhance our prospects' ability … of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand. Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth. Consistently maintain a More ❯

you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain … daily and accurate reporting. Contribute to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks … being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

Unity5 is a growing organisation, rapidly expanding our customer base and the types of services we provide. In order to scale effectively, we are looking for a Knowledge Manager to lead the set up of a knowledge management function, guiding the processes, people, and practices needed to ensure our … internal staff and customer base have what they need at their fingertips. Responsibilities: Reaches out to customers through surveys, interviews and at events to understand their needs for knowledge content and format in order to create the right strategy. Actively reduces support ticket numbers by using data to review … and external users of the support desk be more self-sufficient. Support the creation of decision trees in support to provide a more consistent experience for customers and ensure the content is available at the right moment. Review and update content to ensure the virtual support assistant is delivering More ❯

our customers. Key Responsibilities: Sales: Leverage your commercial acumen throughout the project lifecycle to identify and maximise upselling opportunities. Represent Unity5 at events and customer community activities, showcasing our services and product expertise. Implementation: Execute projects on time, within budget, and to the highest customer satisfaction standards, adhering … to our defined methodologies and processes. Kick-off projects, setting clear goals and deliverables aligned with customer objectives. Gather process and configuration requirements for system setup. Understand technical requirements for installation, integrations, SSO, and migration. Manage customer risks and issues using your product and business process knowledge. Configure … both backend and frontend systems manually and through scripting to set up customer test and live environments. Test and approve system deliveries before release to customers. Troubleshoot and resolve technical issues promptly. Train customers on utilising the configured functionality. Oversee the go-live process through customer 'hypercare' and More ❯

a French-speaking Account Manager to join their expanding team. This is a fantastic opportunity to join a future-focused SaaS business that places customer success and employee wellbeing at the heart of what they do. The Role As a French-speaking Account Manager, you’ll manage key client … relationships with a focus on delivering exceptional service, identifying growth opportunities, and ensuring long-term customer success. You’ll work with a variety of businesses, providing strategic insights and helping them maximise the value of their solutions. This role requires fluent French , SaaS experience , and a full UK … portfolio of key clients Providing ongoing strategic support and performance insights Identifying upsell opportunities and ensuring contract renewals Collaborating with internal teams to improve customer experience and adoption Delivering training and guidance on SaaS products What We’re Looking For: Fluent in French (German is a bonus but More ❯

numeracy, written communication, and data entry with a high level of accuracy. A logical and methodical approach to problem-solving. The Role: Prioritising the customer experience in all aspects of our work. Managing incoming inquiries through phone, email, online portal, and live chat, ensuring timely responses within set … visits when remote resolution is not possible. Owning assigned cases from start to finish, even when delegating tasks, to uphold a high standard of customer satisfaction. Communicating effectively via the most suitable channels to resolve issues promptly and minimize delays. Collaborating with third-party providers when necessary to achieve More ❯

numeracy, written communication, and data entry with a high level of accuracy. A logical and methodical approach to problem-solving. The Role: Prioritising the customer experience in all aspects of our work. Managing incoming inquiries through phone, email, online portal, and live chat, ensuring timely responses within set … visits when remote resolution is not possible. Owning assigned cases from start to finish, even when delegating tasks, to uphold a high standard of customer satisfaction. Communicating effectively via the most suitable channels to resolve issues promptly and minimize delays. Collaborating with third-party providers when necessary to achieve More ❯

them What We're Looking For -Ambitious, driven graduate or career starter -Natural communicator with confidence -Resilient, coachable, and full of energy -Sales or customer experience? Great. If not - we'll train you, -Just be open to speaking to cool engineers, Techy's and hiring managers -We will More ❯

conjunction with the Head of Digital Care Hub engage with new and current customers to develop and operationally deliver contracts and services, ensuring excellent customer experience. The post holder will be required to create and manage long-term relationships between the Digital Care Hub and a range of clients … to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience - we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are: Committed to Quality … and business associates Evidence of working within the NHS at a senior level, with stakeholder internal and external to the organisation including commercial organisations Experience Working in a senior leadership role Currently practising non-medical prescribing previous experience or can demonstrate awareness of Digital Healthcare and the NHS More ❯