3 of 3 Customer Experience Jobs in Guildford

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members … in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice More ❯

Are you passionate about delivering exceptional customer experiences in a fast-paced, tech-driven environment? In this vital role, you will be the primary point of contact for customers during data transfer and implementation projects, ensuring seamless coordination, clear communication, and successful outcomes. This is a fantastic opportunity to combine your people skills, organisational expertise, and project coordination abilities … to make a real impact on our customer success journey. What You'll Do Serve as the main liaison for customers throughout Professional Services projects, from initiation through delivery. Manage and issue order forms, ensuring accurate documentation and tracking of all project elements. Keep CRM (HubSpot) and ERP systems up to date with project progress and details. Coordinate and … Collaborate with cross-functional teams, including Product, Support, Accounts, and Marketing, to ensure seamless delivery and feedback. Contribute to process improvement initiatives within the Professional Services function. Champion a customer-first mindset throughout all aspects of project delivery. What You'll Bring Proven experience in a customer-facing role, ideally within Professional Services or a SaaS/ More ❯

Are you a technically skilled problem solver who thrives on delivering exceptional customer experiences? Join our team as a Professional Services Technical Engineer, where you will ensure smooth operations and high customer satisfaction by leading data transfers and supporting professional services projects. You'll play a crucial role in maintaining and enhancing our data migration tools, troubleshooting technical … for our customers. What You'll Do: Lead and manage data transfers within the professional services team Maintain and improve the .NET-based split tool for migrations Collaborate with Customer Success, Product, Dev, and DevOps teams Perform thorough pre- and post-migration testing Generate accurate reports on migration outcomes Troubleshoot technical issues reported by customers and support teams Reproduce … and troubleshooting guides Escalate critical issues to senior technical staff with detailed recommendations What You'll Bring: Strong SQL skills, including query writing and use within C#/.NET Experience with relational/NoSQL database testing and SQL Server Management Studio Basic C#/.NET programming and OOP knowledge Proven technical support experience, ideally in SaaS or software More ❯