14 Customer Experience Jobs in Surrey

Location : Chertsey, Surrey Contract Type : Permanent Job Type: Full time Salary : £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTE Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients? The Company Krome Technologies is a dynamic, people … is required by clients Mentoring/Supporting more junior team members to ensure the success of your team Requirements: A minimum of 4 years experience in a similar role; Client Success, Account Management, Sales, Consulting etc Previous experience within the IT industry is essential A collaborative nature with … external teams, clients, and stakeholders at all levels Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and more »

Management Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct evidence in our demonstration of compliance and ways of working. The role holder will take … Resolve escalated issues relating to the Service delivery Ensure continuous service improvement initiation and tracking to completion Ensure the day to day running of Customer facing IT services by defining, implementing and monitoring execution of incident and service request management processes across the IT function Manage major incidents Support … introduced IT services by promoting and ensuring the execution of Service Transition and Service Introduction processes Provide service insights that will lead to increased customer experience or efficiencies Promote, gain sponsorship of and implement new technology processes or capabilities that drive benefit for the UK business Work closely more »

technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers. If you are a Customer Support Officer looking for part time work (22.5 hours a week), with a commitment to delivering high quality services to our customers, wed love … Service and MOT discounts at our on-site garage. One paid day per year for volunteering in the community As the Part Time Metering Customer Support Officer, you will report into the Metering Programme Manager and play a pivotal role in enhancing customer experience and promoting water … financial difficulties, identifying priority needs and establishing strong community relationships. Main Duties Include: Collaborate with field teams to explain the metering programme and address customer concerns. Maintain records of customers inaccessible under the No Access Charge policy criteria. Investigate property occupation and ownership details, including working with vulnerable customers more »

will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of … Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support … if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours more »

a dynamic environment? Our Client is seeking a motivated 1st Line Support Engineer to join their team. If you're enthusiastic about delivering exceptional customer service and want to be part of a fast-growing technology business, this could be the perfect opportunity for you! Company Overview: Our Client … businesses work smarter. Their mission is to collaborate with clients to align organization design, processes, and technology, ultimately achieving business goals and delivering outstanding customer experiences. Responsibilities: Assisting in maintaining the onsite IT network. Resolving 1st line support tickets within the helpdesk. Installing new software and upgrading existing applications. … Providing technical support for staff. Maintenance and management of hardware peripherals. Ensuring systems are cyber safe. Testing and fixing IT devices. Desirable Qualifications and Experience: Experience in Windows server administration. Previous experience in a customer-facing role. Industry Level Certifications would be advantageous. Benefits: Onsite parking. more »

UK acquirers, resellers, ISOs and retailers. They provide innovative, cost effective and superior quality payment solutions. Payments represent a small fraction of the retail experience and applications are becoming an integral part of this process. By offering a 'single device that can provide multi-application support, payment acceptance and … clients, team, managing 1st, 2nd and 3rd line queries predominantly from resellers but also end users. You will be provided extensive training but previous experience working within IT and Technology support roles will be advantageous. The role will be office based in Woking whilst you undergo training and over … 2nd and 3rd line technical queries from a variety of resellers, ISOs, retailers and customers via email and zoom calls. Prompt follow up of customer technical issues & queries, with excellent ongoing communication Analyse issues through research, testing, knowledge and experience to provide resolutions Support and inform internal sales more »

manage the team inbox as well as project provisioning queries and change requests. Additionally, you will: Be responsible for managing and implementing changes for customer's managed services. Ensuring changes are completed within the customer's SLAs Be responsible for co-ordinating projects implementing various Network Services Process … orders and complex orders for customers and channel Partners Manage group email inbox ensuring customer responses are met within agreed company SLAs/expectations Maintain effective communication with all customers/suppliers and partners Be competent on all supplier portals and Communication processes Identify any errors or potential pitfalls … an inclusive, friendly, and supportive environment. We are seeking a Project Provisioning Coordinator with: A minimum of 2 years provisioning within a Telecoms environment Experience with connectivity, SIP, Inbound Horizon preferable At least 5 GCSEs Grades at C level or above including Maths & English IT Microsoft office proficient Practical more »

manage the team inbox as well as project provisioning queries and change requests. Additionally, you will: Be responsible for managing and implementing changes for customer's managed services. Ensuring changes are completed within the customer's SLAs Be responsible for co-ordinating projects implementing various Network Services Process … orders and complex orders for customers and channel Partners Manage group email inbox ensuring customer responses are met within agreed company SLA’s/expectations Maintain effective communication with all customers/suppliers and partners Be competent on all supplier portals and Communication processes Identify any errors or potential … inclusive, friendly, and supportive environment. We are seeking a Project Provisioning Coordinator with: A minimum of 2 year’s provisioning within a Telecoms environment Experience with connectivity, SIP, Inbound Horizon preferable At least 5 GCSE’s Grades at ‘C’ level or above including Maths & English IT Microsoft office proficient more »

Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all … connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms … Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well-versed in Microsoft Office more »

programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information. Role Completing product presentations, Test-drives and vehicle handovers, enhancing the customer experience … needs, questions and aspirations, creating a non-pressurised sales environment. Advising customers on electric car ownership including EV grants Recognising and dealing with any customer queries or issues that may arise Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way Training … of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership. Apprenticeship Standard Customer service specialist (level 3) Training Provider SKILLNET LIMITED Working Week Monday-Friday, 9am – 5pm. Occasional Saturdays TBC. Expected Duration 15 Months Positions Available more »

full-service Digital Transformation Agency is looking for a Digital Analytics Consultant to join the team! THE COMPANY This role sits with a Digital Customer Experience Consultancy that offers full-service Digital Transformation for their clients through website design and build, to offering services that cover analytics and … with internal stakeholders to explain challenges, solutions, and areas of growth Utilising skills in Google Analytics/Adobe Analytics and BigQuery YOUR SKILLS AND EXPERIENCE Experienced with Adobe Target and Optimzely Client-facing experience – being able to manage and develop clients A background in analytics is preferred BENEFITS more »

products remain at the forefront of innovation and compliance. Contribute to the development of product documentation, technical manuals, and support resources to enhance the customer experience. Conduct product demonstrations, presentations, and workshops to showcase Solarwatt's sector-coupling solutions and capabilities to potential customers and partners. Collaborate with internal … stakeholders to gather customer feedback and insights, driving product enhancements and improvements. Qualifications: Bachelor’s degree in Electrical Engineering, Renewable Energy, or related field. Proven experience in technical support/management, preferably within the field of PV and storage or similar in the renewable energy sector. Strong understanding … convey complex technical concepts in a clear and concise manner. Demonstrated leadership abilities with a track record of building and managing high-performing teams. Customer-focused mindset with a passion for delivering exceptional service and support. Proficiency in relevant software tools and applications including PV sizing tools (PV*Sol more »

externally, to ensure a smooth and efficient process from placing the order to the logistics of delivery. It is not essential that you have experience in a similar role as full training will be provided - but you must have: Good grasp of IT software systems (Oracle or similar would … be beneficial). Ability to understand and pick up systems and processes quickly. Strong organisational skills. Strong communication and customer service skills. Ability to manage multiple projects or tasks concurrently. Commercial acumen, understanding the potential impact of your work on the business or customer. Experience in a customer more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Area Manager. The Reliability Maintenance Engineering Area Manager is the line … candidates to work out of one of the following locations: Belvedere, GBR | Orpington, POST-LON, GBR | Weybridge, SRY, GBR BASIC QUALIFICATIONS Significant practical engineering experience including a supervisory role managing people. A Bachelors degree in a technical discipline (Industrial, Electrical, Mechanical, Civil) from an accredited university or equivalent experience. more »