1 to 25 of 27 Customer Experience Jobs in Surrey

CX Data & Insight Analyst Location: Egham (Hybrid - 3 days in the office per week) Salary: up to £40,000 About the Role Our client is seeking a CX Data & Insight Analyst to play a pivotal role in shaping how customer experiences are understood and improved. This role is perfect for someone who loves working with data, has a curious … mindset, and is passionate about uncovering insights that drive meaningful change. As part of the Customer Experience team, you'll leverage analytics, machine learning, and AI-driven tools to identify trends, behaviours, and opportunities across the customer journey. You'll transform complex data into compelling insights that inform strategic decision-making and improve customer satisfaction and … and visualisations using tools such as Python, R, Tableau, or Power BI. Apply machine learning and natural language processing techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks. Conduct exploratory analysis to uncover customer pain points and behavioural patterns. Translate data into actionable insights that More ❯

Customer Services Executive Location: Leatherhead Job Type: Part time -18.75 hours per week (13.45-17.30 M-F) Contract Type: Permanent Salary: £24,500 (pro rata to £12,250 for part time) Are you looking for a part time role that will develop your admin and customer support skills where no two days are the same? About Us … world have trusted us to develop the leadership and critical skills of 3 million professionals worldwide. The Role We are seeking a part time, highly organised and detail-oriented Customer Service Executive to provide full administrational support for a large key client. The Customer Service Executive will work closely with the account manager to provide a seamless customer experience and be responsible for quotes, purchase orders, producing and emailing contracts, liaising with resellers, booking enrolments, and tracking and monitoring progress of sales. Learning Tree are committed to delivering quality solutions to retain clients and build relationships and your role will be pivotal to ensuring we deliver a top-quality product and service. As a part time More ❯

Customer Services Executive Location: Leatherhead Job Type: Part time -18.75 hours per week (13.45-17.30 M-F) Contract Type: Permanent Salary: £24,500 (pro rata to £12,250 for part time) Are you looking for a part time role that will develop your admin and customer support skills where no two days are the same? About Us … world have trusted us to develop the leadership and critical skills of 3 million professionals worldwide. The Role We are seeking a part time, highly organised and detail-oriented Customer Service Executive to provide full administrational support for a large key client. The Customer Service Executive will work closely with the account manager to provide a seamless customer experience and be responsible for quotes, purchase orders, producing and emailing contracts, liaising with resellers, booking enrolments, and tracking and monitoring progress of sales. Learning Tree are committed to delivering quality solutions to retain clients and build relationships and your role will be pivotal to ensuring we deliver a top-quality product and service. As a part time More ❯

Client Success Manager Location: Chertsey, Surrey Job Type: Full time Contract Type: Permanent Salary: £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTE Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio … organise meetings when their expertise is required by clients Mentoring/Supporting more junior team members to ensure the success of your team Requirements A minimum of 4 years experience in a similar role; Client Success, Account Management, Sales, Consulting etc Previous experience within the IT industry is essential A collaborative nature with engaging communication and client facing … and respectfully with internal and external teams, clients, and stakeholders at all levels Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and project requests in an agile More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Customer Project Manager Are you a customer-focused Project Manager with a passion for delivering seamless implementations? Do you thrive in a fast-paced environment where collaboration, innovation, and customer satisfaction are at the heart of everything you do? If so, I'd love to hear from you! Role Overview As Customer Project Manager, you’ll … be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience. Key Responsibilities Customer-Centric Project Management: Lead end-to-end projects, ensuring a smooth transition from initial agreement to … detailed project plans, track milestones, and guide customers through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines, to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in More ❯

customers ever-changing needs today and in the future. Job Description We currently have a phenomenal opportunity for an AI Engineer to join our us as we enhance our customer experience by harnessing the power of NLP, large language models, and flawless integration with third-party GenAI services. In this dynamic role, you'll be involved in every … measurement. Follow and contribute to standards for code quality, R&D, and model development. Engineer data for optimal AI application performance. Advise peers and senior management on business and customer impact. Write production-grade Python code, leveraging CI/CD, Databricks, and ensuring appropriate test coverage; proficiency in SQL. Liaise with third-party partners and stay updated on field … advancements and regulations. Collaborate with data governance and data management teams on data requirements. Qualifications What we’d love you to bring: You are a self-starter with experience in delivering research + models to production to drive tangible commercial benefits and improved customer experiences. You thrive in working autonomously and collaboratively to drive impact in a fast More ❯

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network or equipment failures, including … tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a … customer interface (using all means for communication tools) to ensure the best possible customer experience Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times Desirable skills: Basic IT skills Willingness to learn Team player Communication skills Attention to detail Initiative and drive Entry requirements: 3 GCSE's More ❯

ecommerce websites, ensuring functionality, localisation, and peak performance. Manage relationships with third-party platforms and services to enhance our offerings. Spearhead a significant website redevelopment project to elevate user experience and scalability. Launch new Shopify storefronts as the organisation expands into additional European markets. Collaborate with distributors and external agencies on PPC and SEO strategies to boost traffic and … conversions. Monitor key ecommerce KPIs and leverage analytics tools for data-driven decisions. Produce regular reports on sales, traffic, conversion rates, and customer behavior across all markets. Continuously enhance onsite customer experience focusing on navigation, speed, and checkout efficiency. Implement CRO strategies through testing and iteration to optimise the shopping journey. Ensure the cybersecurity of ecommerce sites … robust. Work closely with the Ecommerce Executive & web developer to develop marketplace strategies. About You We are looking for a confident and proactive professional who possesses: 5+ years of experience in ecommerce with a strong focus on Shopify (ideally Shopify Plus). Proven experience managing international or multi-site ecommerce operations. A solid understanding of SEO, PPC, affiliate More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

the autonomy to manage your own day and contribute meaningfully to the business. Key Responsibilities Accurately process and manage sales orders and sample requests Provide a personal and professional customer experience to existing clients Follow up on leads via email, phone, and video platforms (Teams/Zoom/etc.) Handle incoming calls and manage the general inbox Maintain … is not a cold-calling or hard sales role. The focus is on understanding the product and helping customers find the best solution. Candidate Requirements Minimum 1 year of experience in sales administration, customer service, or a similar role Graduate with a 2:1 or higher Excellent organisational skills and attention to detail Confident and professional phone manner More ❯

the autonomy to manage your own day and contribute meaningfully to the business. Key Responsibilities Accurately process and manage sales orders and sample requests Provide a personal and professional customer experience to existing clients Follow up on leads via email, phone, and video platforms (Teams/Zoom/etc.) Handle incoming calls and manage the general inbox Maintain … is not a cold-calling or hard sales role. The focus is on understanding the product and helping customers find the best solution. Candidate Requirements Minimum 1 year of experience in sales administration, customer service, or a similar role Graduate with a 2:1 or higher Excellent organisational skills and attention to detail Confident and professional phone manner More ❯

The IT Service Delivery Manager supports IT service delivery across the EMEA region by enhancing customer experience, managing business relationships, and coordinating incident resolution and project execution. The role involves active collaboration across global teams, focusing on operational excellence, service management, and aligning IT services with business needs. Client Details The company is a global organisation within the … goals. Description As part of the global IT Infrastructure & Operations team, you will: Act as the key contact for regional business leaders regarding IT service delivery and operations. Lead customer engagement and stakeholder communication across EMEA sites. Ensure high-quality incident resolution in collaboration with Service Delivery teams. Support infrastructure projects by partnering with PMO, Change Management, and vendors. … organisation is looking for someone who brings a mix of technical knowledge, business acumen, and people skills: Bachelor's degree in Computer Science, MIS, Business, or related field (military experience may also be considered). 5+ years of IT or business experience, including direct engagement with customers or stakeholders. 3+ years of experience managing or coordinating global More ❯

an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an … within the client organization. Set up meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. Collaborate with … Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. More ❯

Developer | Surrey 2/3 days onsite | £45,000-£55,000 ✈️ Join a leading travel and leisure business that creates unforgettable, wish-list holidays. With a strong focus on customer experience, the company is powered by passionate teams and a collaborative, results-driven culture. Employees are encouraged to truly understand the product, with opportunities to visit destinations as … and reporting environment Promote best practices in BI and self-serve analytics What You’ll Need 4+ years in a BI development role Strong SQL and Power BI skills Experience with SSIS, SSRS, SSAS Familiarity with Snowflake or similar cloud data platforms Comfortable with scripting (e.g. Python) and Visual Studio Excellent problem-solving and communication skills Why Join: 💰Salary More ❯

Developer | Surrey 2/3 days onsite | £45,000-£55,000 ✈️ Join a leading travel and leisure business that creates unforgettable, wish-list holidays. With a strong focus on customer experience, the company is powered by passionate teams and a collaborative, results-driven culture. Employees are encouraged to truly understand the product, with opportunities to visit destinations as … and reporting environment Promote best practices in BI and self-serve analytics What You’ll Need 4+ years in a BI development role Strong SQL and Power BI skills Experience with SSIS, SSRS, SSAS Familiarity with Snowflake or similar cloud data platforms Comfortable with scripting (e.g. Python) and Visual Studio Excellent problem-solving and communication skills Why Join: 💰Salary More ❯

will work across the full data science lifecycle – from generating ideas, through building and deploying models, to measuring impact using A/B testing. You will gain hands-on experience with leading technology, modern architecture, and the latest applications of machine learning and generative AI in production. What you’ll do: Work closely with stakeholders across the business to … production-grade code in Python, demonstrating CI/CD, Databricks and ensuring appropriate test coverage. Qualifications What we’d love you to bring: You are a self-starter with experience in delivering research + models to production to drive tangible commercial benefits and improved customer experiences. You thrive in working autonomously to drive impact in a fast-paced … cross-functional business. PhD or MSc or equivalent experience in a numerate subject: Machine Learning, Computer Science, Statistics. Proven experience of applying, researching, and developing advanced statistical/ML methods to drive value in a commercial setting, Able to work independently and efficiently to deliver projects on time, taking project briefs and refining them to strong results. Experienced More ❯

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Duties: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer. Management of problems to resolution for any network or equipment failures, including and … tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met. Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way. Identify and raise issues, escalate or resolve them where required and offer solutions to queries by … providing a customer interface (using all means for communication tools) to ensure the best possible customer experience. Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme More ❯

Job Description Ecommerce Trading Specialist Salary up to £35k (dependent on experience) Ashford (Hybrid) Were looking for an enthusiastic and detail-oriented Ecommerce Trading Specialist to join our growing ecommerce team. This is a varied role, offering a great opportunity to be involved across both the trading and operational sides of ecommercehelping to improve the customer journey while … day platform performance and project delivery. Working closely with teams across merchandising, marketing, and product, youll help ensure our website is optimised for both commercial performance and a seamless customer experience. Youll also support ecommerce operations and play a key role in the delivery of digital projects that enhance our platforms. What youll be doing: Report and measure efficiency … expert in the operation and functionality of the web ordering platform, able to answer queries and issues from across all parts of Brakes and customers, particularly in relation to customer setup and onboarding, but also more generally across all the features and functions of the site Actively contributes to improving team processes and ways of working Presents work to More ❯

Job Description Ecommerce Trading Specialist Salary up to £35k (dependent on experience) Ashford (Hybrid) Were looking for an enthusiastic and detail-oriented Ecommerce Trading Specialist to join our growing ecommerce team. This is a varied role, offering a great opportunity to be involved across both the trading and operational sides of ecommercehelping to improve the customer journey while … day platform performance and project delivery. Working closely with teams across merchandising, marketing, and product, youll help ensure our website is optimised for both commercial performance and a seamless customer experience. Youll also support ecommerce operations and play a key role in the delivery of digital projects that enhance our platforms. What youll be doing: Report and measure efficiency … expert in the operation and functionality of the web ordering platform, able to answer queries and issues from across all parts of Brakes and customers, particularly in relation to customer setup and onboarding, but also more generally across all the features and functions of the site Actively contributes to improving team processes and ways of working Presents work to More ❯

services. Key responsibilities: Own and develop strategic relationships with schools, colleges, and universities. Drive account growth by aligning our IT services to client needs and sector challenges. Deliver exceptional customer experiences, ensuring retention and satisfaction. Identify, pursue, and close opportunities across new and existing accounts. Work closely with technical and delivery teams to ensure service excellence. Hit and exceed … revenue and growth targets, leveraging your sector knowledge. Essential skills & experience: Proven experience as an Account Director (or similar senior account management role) in IT Managed Services. Strong knowledge of the education sector and its technology challenges. A track record of achieving and exceeding revenue targets. Excellent relationship-building and influencing skills at senior level. Strong commercial acumen More ❯