1 to 25 of 41 Customer Experience Jobs in Surrey

# Customer Success Account ManagerJob Reference No.Internal06Location: Epsom, UKJob Reference No.: Internal06## ABOUT PENTA CONSULTINGAt Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation … innovation. With over 28 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists ...

DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) The Azure Onboarding Specialist is responsible for delivering a consistent, controlled and high-quality onboarding experience for customers moving their Azure estates to the Bytes Cloud Solution Provider (CSP) programme. Acting as the primary point of contact throughout each engagement … role manages the end-to-end transfer process, from initial customer engagement and prerequisite validation through remediation, implementation, documentation, validation and operational handover. The specialist will plan and execute direct-to-CSP transfers from Enterprise Agreement (EA), Microsoft Customer Agreement Enterprise (MCA-E), Microsoft Customer Agreement Individual ...

assigned territory. As Presales Solution Consultant for our CRM business unit, you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events. Good customer service skills, the ability to learn quickly; along with … solution sales as a technical and domain expertof a client-facing sales team Help develop and contribute to sales campaigns focused on the full customer lifecycle Contribute and maintain a showcase of CRM solutions created on the ServiceNow platform Lead discovery workshops to determine customers’ business challenges and deliver ...

Lead Team: Services Support Department: Services & Solutions PURPOSE OF JOB The Service Desk Engineer is responsible for delivering high-quality technical support and excellent customer service to customers and internal stakeholders. Acting as the first point of contact for incidents, service requests, alerts and enquiries, the role diagnoses, troubleshoots … business applications, and contributes to knowledge management, continual service improvement and operational excellence. KEY RESPONSIBILITIES Act as the first point of contact for customer incidents, service requests, alerts and technical enquiries, providing a professional and customer-focused service. Log, categorise, prioritise and manage tickets accurately throughout their lifecycle ...

service contact for an allocated portfolio of Framework and selected Gold Standard customers. Additionally, you will be responsible for: Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions Producing accurate and timely service reporting for Service Management Analysts and Service … Managers Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager Maintaining high standards across allocated customer experience and reporting activities Salary £30-£32k DOE Hybrid ...

puzzle experience. As part of an exciting product transformation, we're redesigning our B2B digital puzzle platform to create a modern, engaging, mobile-first experience that delights players while supporting the needs of our partners and clients. We're looking for an experienced Lead Product Designer (UX/… engaging digital consumer products to lead this journey. You'll play a key role in transforming traditional puzzle formats into a contemporary digital entertainment experience that encourages engagement, completion and repeat play. This is an opportunity to make a tangible impact on a well-established product as we prepare ...

solution(s), orchestrating relationships as required. Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow … have: Deep experience in an Account Executive role, preferably within a CRM/Customer engagement/Customer Service Management/CX/CPaaS/CCaaS/SOM vendor An understanding of the CRM, CX or CSM solution-related business processes Experience leading virtual or matrixed teams ...

Senior Customer Success Manager - Europe West Full-time IFS is a billion-dollar revenue company with 7,000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters … make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS. Customer Success Manager As a Customer Success Manager at IFS, you will be a trusted partner to our customers, helping them achieve lasting business ...

solution(s), orchestrating relationships as required. Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow … have: Deep experience in an Account Executive role, preferably within a CRM/Customer engagement/Customer Service Management/CX/CPaaS/CCaaS/SOM vendor An understanding of the CRM, CX or CSM solution-related business processes Experience leading virtual or matrixed teams ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

value projects with partners and for customers throughout the region. You will recruit, motivate, and mentor your team to deliver a consistently high-quality customer experience. You will partner with customers, Customer Experience, Sales, Systems Engineering, Product Management, and Engineering to design highly-scalable, resilient data management … Services, and Engineering to architect and deliver Advanced Services solutions across a multi-country, multi-language region. You will become intimately acquainted with each customer's and partner's business requirements, technical needs, systems, environment, and service history, enabling you to present targeted, value-added solutions. This leadership role ...

Service function. The position provides operational leadership, strengthens end-to-end process knowledge, promotes consistent ways of working and supports delivery of positive customer experience. The position leads improvements across workflow management, process documentation, knowledge sharing, service performance and procurement portal adoption. It works closely with internal teams, customers … Allocate work fairly, monitor individual and team performance, recognise success and address or elevate concerns promptly. Promote accountability, effective communication, engagement and a consistent customer-focused culture. Service operations, governance and continuous improvement Oversee workloads, aged tickets, SLAs, customer satisfaction and operational performance, taking action where service ...

Sales capability, ensuring that security opportunities are correctly qualified, technically sound, accurately scoped and commercially viable. The role provides technical leadership and governance across customer engagements, solution shaping and Statements of Work. It works closely with Account Managers, Sales Specialists, Vendor Managers, delivery teams and practice leadership to translate … customer requirements into clear, outcome‐led security solutions and services. As the lead for the capability, the postholder sets standards for quality and consistency, manages prioritisation across the security pre‐sales workload, coaches the team and acts as the senior escalation point for complex or high‐risk opportunities. ...

role balances enterprise technology standards, regulatory compliance and strategic innovation across cloud contact centre capabilities, artificial intelligence, automation, omnichannel engagement, digital self-service, customer experience and operational efficiency. Essential Duties and Responsibilities: Own and maintain the Contact Centre Technology strategy and five-year roadmap, aligned to business priorities … customer experience objectives and enterprise technology direction Translate business strategy into prioritised technology investments, balancing platform stabilisation, operational resilience, transformation and technical debt reduction Lead annual and multi-year roadmap planning and monitor emerging technologies that could meet business and enterprise objectives Act as the single point ...

make the world work better for everyone. Job Description The Senior Manager of Platform Architecture leads a team of Platform Architects to deliver strategic customer outcomes through architectural excellence and industry alignment. This role ensures alignment with major industry priorities, drives adoption of ServiceNow solutions, and fosters continuous learning … roadmaps while guiding solution design, governance, and modernization efforts. Additionally, the role provides architectural oversight across engagements, supports pre-sales motions, and champions a customer-first culture that reflects ServiceNow’s core values. What You Get to Do in This Role: Maintain Industry Alignment : Maintain connection and alignment ...

ensure our customers receive a reliable, responsive and high-quality service. This is a varied role combining people leadership, technical operations, stock management and customer support. You'll be equally comfortable supporting your team with day-to-day challenges, managing suppliers and identifying ways to make our processes more … support the Devices Team to deliver a consistently high standard of service. Manage workloads, priorities and performance to ensure the team meets operational and customer requirements. Support individual development through regular feedback, coaching and one-to-ones. Create a positive, collaborative environment where people feel supported and encouraged ...

clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Oversee growth of global accounts, including development and deployment of worldwide resources Build trust and deep multi … project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role ...

Background At Motion Applied - Connected Intelligence (CI), we create cutting-edge wireless connectivity solutions that are transforming customer experience across the transport industry. We create solutions that improve service effectiveness and cost-efficiency for customers, delivering high-quality internet connectivity services. By applying our expertise, we deliver real … participate in peer review, agile delivery and cross-functional product discovery. Promote responsible use of data, including appropriate consideration of privacy, governance, security and customer commitments. Location This role is based at our head office in central Woking. The role is included in our hybrid working policy, with ...

founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Lead the Customer Satisfaction (CSAT) Center of Excellence within the Monetization organization to transform how Everpure measures and optimizes customer success. In this role, you will establish … strategic governance frameworks across CapEx and subscription workflows, driving the end-to-end operational rigor needed to secure actionable customer insights. Collaborating closely with Business Intelligence, Legal, Finance, Customer Experience and Customer Success, you will serve as the core decision-maker for resolution strategies that directly ...

client is transforming their industry with technology solutions that significantly improve customer experience and enable faster, smarter, and more profitable decisions. Their cloud-based suite of applications runs on open-standards, includes rapid release cycles and functionality, and seamlessly connects every part of the customer operation … been working in this sector since the early 90s. Technical skills needed: SQL, MSSQLserver, Web services, Automated test tools such as Selenium are desirable. Experience: Any experience with retail systems is useful from whatever sector (convenience, high street retail, hospitality, and fuels). Experience working ...

deliver the next generation of technology-enabled transformation. This is a unique opportunity to influence how AI enhances workforce productivity, transforms the passenger experience, and optimises operational performance across one of the UK's most complex and dynamic environments. From Generative AI and intelligent automation through to machine learning … Business Technology, you will lead Gatwick's AI and Innovation agenda, developing a strategic roadmap that aligns emerging technologies with business priorities, operational resilience, customer experience and sustainable growth. You’ll build and manage a portfolio of AI and innovation opportunities, taking ideas from concept through pilot ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This role … pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem-solving skills, effective ...

Customer Services Support Advisor - Supply Chain/Logistics My global technology company is looking for a Support Advisorto join their busy Direct To Consumer Support Team. The role is dedicated to supporting the Customer Service team by addressing and resolving queries directed to the Operations Team. This role … pivotal in maintaining high levels of customer satisfaction by efficiently handling delivery-related inquiries and issues. Key responsibilities include: Proactively identifying and solving problems to enhance service delivery. Collaborating with internal and external stakeholders to address challenges and optimize operational processes. This role demands strong problem-solving skills, effective ...

market. To do this, we need the people, systems and processes in place that enable us to offer an ease of business that secures customer loyalty. This role will be dedicated to identifying opportunities and improvements to enhance our current systems and their ability both through the use data … analytics and artificial intelligence (AI) solutions to identify opportunities, realise efficiency savings, minimise risks and improve customer service. You need to be passionate about making a difference and inspiring technological advancements that make a real impact. Key Accountabilities The Data & AI Engineer is accountable for using software, artificial intelligence ...

chain management; • The Direct to Consumer division, responsible for direct sales to consumers; • The Corporate Marketing, Social Media, PR and New Business teams; • The Customer Experience team; • The Samsung capital (B2B lending) team; and • The finance, human resources, facilities and other supporting functions. The team is made … qualified solicitor with commercial law and contract drafting experience. The role would suit candidates with three or more years of relevant post qualification experience, good academics and training from a good law firm.* A solid experience of drafting, negotiating and amending commercial agreements.* A firm grasp of general ...