18 of 18 Customer Experience Jobs in Surrey

experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service … long-term stability, progression opportunities, and a collaborative working environment. Service Desk Manager Package & Benefits Salary: £50,000 £55,000 per annum (depending on experience) Bonus opportunities Pension scheme Annual leave entitlement Ongoing training & development Long-term progression opportunities Permanent, full-time position Supportive and collaborative working environment Location ...

representing a highly respected, technology business with an outstanding reputation, exceptional staff retention and long track record of success delivering innovative communication and customer experience solutions to organisations across the UK. This is not a high-pressure, transactional sales environment. We're looking for a consultative, commercially astute … relationship builder who can engage at senior stakeholder level, uncover complex business challenges and develop long-term customer partnerships. Why Join? Established and financially secure technology business with solid track record of success Genuine innovation including AI, automation, analytics and customer experience solutions Existing account base provided ...

Customer Service Advisor Full Time Office Based/Hybrid Stonehouse or Camberley Salary 26k-30k DOE About Windsor We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy. We are a company … colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey. About the role A key role within ...

overseas call centres. Working closely with senior stakeholders and channel partners, youll develop and deliver strategies that grow premium market share, enhance customer experience, and strengthen key programmes. Youll build strong relationships with senior contacts, ensure successful implementation of strategic plans, and identify new opportunities for continuous improvement … across channel contact centre environments. WHAT YOULL BE UP TO Support implementation of tactical activations within Contact Centre. Build and execute a contact centre experience strategy which supports our business objectives and creates an engaging experience for agents to learn about Samsung through hands on engagement. Think differently ...

Customer Service Advisor Full Time Office Based/Hybrid Stonehouse or Camberley Salary 26k-30k DOE About Windsor We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy. We are a company … colleagues across three regional hubs that put customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey. About the role A key role within ...

performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support … pages, banners, navigation, and product merchandising align with campaign and trading priorities. Analyse website performance metrics including conversion, click-through rates, bounce rates, and customer engagement. Conduct regular site audits to ensure pricing accuracy, content consistency, and a seamless customer journey. Identify opportunities to improve UX, on-site ...

performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support … pages, banners, navigation, and product merchandising align with campaign and trading priorities. Analyse website performance metrics including conversion, click-through rates, bounce rates, and customer engagement. Conduct regular site audits to ensure pricing accuracy, content consistency, and a seamless customer journey. Identify opportunities to improve UX, on-site ...

improvement and long-term product strategy. The Role You will be responsible for the ongoing evolution of the product, ensuring it continues to meet customer needs while supporting expansion into new markets. Key Responsibilities Own the product roadmap and help define its future direction. Support deployments across multiple international … DevOps and continuous improvement environment. Define and monitor KPIs, measuring performance and identifying opportunities for optimisation and future growth. Develop a deep understanding of customer journeys and how the product integrates across digital and contact centre channels. Ensure product decisions balance technical considerations, customer experience and commercial ...

environments. You will support the implementation of emerging solutions—from interactive displays and digital screen networks to AI-assisted retail tools—helping bring engaging customer experiences to life. Working closely with senior technical leadership, you will contribute to delivery, testing and continuous improvement of technology-led activations across … with internal teams and represent the business professionally on-site Ensure all work meets health, safety and compliance standards About You Essential Skills and Experience Strong interest in technology, particularly in retail or experiential environments Hands-on experience in a technical, AV, digital or installation-based role Comfortable ...

Were looking for a proactive and customer-focused Product Operations Associate (internal Job title) to join our growing team at Workwell Outsourcing. Working closely with the Product Operations Manager, youll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training … user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements. Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements. Assisting with onboarding new users and promoting relevant upsell ...

insights and recommendations to clients Running client meetings and stakeholder workshops Producing reports, presentations and optimisation roadmaps What we're looking for: 4+ years' experience in CRO, experimentation or digital analytics Strong A/B testing and optimisation experience Excellent stakeholder management and communication skills Experience with … tools such as Webtrends Optimize, VWO, Optimizely, AB Tasty or similar Passion for data-driven decision making and customer experience Agency, vendor and in-house backgrounds are all welcome. This is a fantastic opportunity to join a specialist optimisation business, work with well-known brands, and have ...

continuity. Supporting commercial objectives through scope control, service insight, and operational efficiency. The ideal candidate will be a confident leader with strong service management experience, excellent communication skills, and a proven ability to create structure. You should be confident in your ability to improve processes and lead teams … fast-paced IT support environment. Experience with IT service management frameworks and a strong focus on customer experience, continuous improvement, and operational excellence are highly desirable. Candidates with previous experience of working within an MSP are encouraged to apply. Spectrum IT Recruitment (South) Limited is acting ...

Managing and developing your own portfolio of clients Responding to inbound enquiries and generating new business opportunities Producing quotations and proposals Building long-term customer relationships Managing account renewals and ongoing client support Working closely with internal teams to deliver an excellent customer experience Requirements Minimum … years' B2B sales experience within technology Proven track record of achieving sales targets Strong communication and relationship-building skills Interest in technology and AV solutions Full UK driving licence What's on Offer? Warm leads and existing client opportunities Career development and progression Supportive team environment and regular social ...

unified communications and cloud contact centre solutions. They help public and private sector organisations modernise their digital infrastructure with a focus on improving customer experience and operational efficiency through system integration and digital transformation. In this varied role you will be responsible for proactively winning new business … track record in selling CCaaS/UCaaS solutions (with a preference for platforms such as Zoom, 8x8, Five9, Mitel, or Microsoft), along with proven experience engaging with Senior Stakeholders and managing sales processes. This role requires someone who has a track record of acquiring new business with Total Contract ...

your work. You will work across a diverse portfolio of enterprise clients, delivering insight-led testing strategies that genuinely influence digital performance and customer experience. The Company They are an established and rapidly scaling digital experimentation and personalisation specialist, working with a wide range of well-known enterprise clients … Collaborate with technical and analytics teams to ensure smooth delivery Use tools such as Jira and Tempo to manage workflow and timesheets Your Skills & Experience Strong commercial experience in conversion rate optimisation and experimentation Confident designing and analysing A/B and multivariate tests Experience working with ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for a Business Process Analyst to play a key role in analysing, improving … metrics to monitor success and drive continuous improvement Research best practice and industry benchmarks to enhance process maturity What we’re looking for Proven experience in process improvement or transformation within a large, complex organisation Strong analytical and problem-solving skills, with the ability to interpret data effectively Experience ...

full value of their cloud investments. Role Overview: The role of Junior Creative Designer is ideal for someone at with 1 – 3 years’ experience within the Tech area. The ideal candidate will be hungry to grow, confident in bringing original ideas to the table and motivated to make their … across all communications. Sales & marketing collateral – Create impactful marketing and sales assets that communicate complex information clearly and support campaigns, training and enablement, and customer engagement. Digital design & web assets – Design and maintain branded digital assets, including website visuals, social graphics and partner platform content. Co-branding – Support ...

they ve been at the forefront of innovation, transforming customer experiences through smarter communications, automation, analytics and AI. They deliver transformative communication and CX solutions throughout the UK and internationally, supporting clients with global reach and ambition. As the business expands, they are looking to onboard a Senior Account … Manager to manage and develop key accounts across their customer base and selectively onboard new clients. This is an exciting opportunity to protect and grow recurring revenue, improve customer outcomes and identify new opportunities through long-term account development and trusted advisory engagement. Armed with a portfolio ...