25 of 25 Customer Experience Jobs in Surrey

We are looking for a CX Platform Exec to join us here at Cheil UK on a secondment contract (12 -months) with Samsung. The role would be based at the Samsung EU HQ offices in Chertsey. Why Join Our Team? This exciting role is part of a team that shapes … and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver … driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and More ❯

We are looking for a CX Platform Exec to join us here at Cheil UK on a secondment contract (12 -months) with Samsung. when they buy and use a product or service from Samsung. Engagement team, this role is an integral part of the wider CX (Customer Experience … be responsible for maintaining and supporting platforms You will deliver support to teams both internally within Samsung and across our key service delivery and customer support partners. Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of … department Govern and operate digital development tools that support collaborative working across internal and external teams (e.g. At least 3-5 years of relevant experience working in a technical Digital/Technology role Experience of working with SaaS (Software as a Service) platforms such as Sprinklr, Qualtrics, Salesforce More ❯

Now platform to work to drive top line growth and to radically reducing their cost base. ServiceNow needs people with the industry and client experience to accelerate the value for our customers and revenue growth for our company. As the ServiceNow engagements increase in scope and complexity we need … people who can drive the complex eco system across our customer and partners to convert on the opportunity. Your role is to lead the charge for ServiceNow. By working with one of ServiceNow's largest customers you will be accountable for driving value to the client and the growth … to clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams More ❯

Customer Success Manager for Aerospace and Defense Full-time IFS Referral Bonus Code: SH Job Location: Remote IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be … difference. If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS. Role Overview A Customer Success Manager will take the customer-facing role and is responsible for success through the leadership and effective orchestration of a large virtual … team, management of program deliveries, and strong senior customer relationships. The primary focus is on the successful adoption and productive use of IFS products and services, helping customers discover new features, and enabling them to become long-term users. The Success Manager is at the forefront with our customers More ❯

through development, testing, training and business readiness elements of the project lifecycle. The role: Develop deep understanding of Billing processes and associated business and customer experiences Use data-driven decision-making to analyse customer outcomes, broader MI, and complex business problems. Identify pain points and opportunities, prepare options … resolution. Impact assessment of production incidents, analysis and coordination of solutions and remediation Support detailed design, documentation and build of the Billing processes and customer experience Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs … What we’d love you to bring: Experience gained in the insurance/financial services industry or in a regulated environment, with a focus on developing and enhancing billing processes or payments platforms/processes Experience in applying as-is and to-be analysis techniques to identify business More ❯

training and development programs align with organizational goals. Digital Transformation Leadership: Develop and implement a comprehensive digital transformation strategy that enhances operational efficiency and customer experience. Collaborate with IT and digital teams to ensure successful integration of digital tools and platforms across the organization. Motor & Home (M&H) Lead … and assess the effectiveness of training initiatives, making adjustments as needed to meet business needs. Your Profile Technical/Functional Knowledge, Skills and Abilities: Experience of steering and delivering successful transformation and operational improvement programmes. A successful record of exploiting new opportunities and of leading and managing change. Demonstrable … experience of lean process, agile approach, continuous improvement, and services designed around customer and/or agent needs. Experience of leading change journeys within large, multi-disciplinary organizations to achieve output improvements and customer focus. Experience in delivering new technology assets into a business to More ❯

training and development programs align with organizational goals. Digital Transformation Leadership: Develop and implement a comprehensive digital transformation strategy that enhances operational efficiency and customer experience. Collaborate with IT and digital teams to ensure successful integration of digital tools and platforms across the organization. Motor & Home (M&H) Lead … and assess the effectiveness of training initiatives, making adjustments as needed to meet business needs. Your Profile Technical/Functional Knowledge, Skills, and Abilities: Experience of steering and delivering successful transformation and operational improvement programmes. A successful record of exploiting new opportunities and of leading and managing change. Demonstrable … experience of lean process, agile approach, continuous improvement, and services designed around the needs of the customer and/or agent. Experience of taking people on a change journey within a large multi-disciplined organisation to achieve output-related improvements and a customer focus. Experience More ❯

Launched in July 2020, the Kerv Group is a next-generation 'customer-first, cloud-first' provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger of five highly successful organisations. One of … those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award … winning, cloud omnichannel solutions to help our customers deliver industry-leading customer experience. At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That's why our expert team is flexible. We're ready to help our customers More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

specialist. The right candidate will lead the technical website innovation and CRO roadmaps. This is truly unique opportunity to influence and create world class customer experiences on our official websites in the UK and Ireland. The responsibilities of the Ecommerce Product and CRO Manager . Could this be … you? Own the ecommerce product roadmap across CRO and development, managing testing via Intellimize and delivery through our contracted external developers. Drive UX and CX improvements to increase conversion rates, site health metrics, and efficiency across the Shopify+ site. Manage and optimise the ecommerce tech stack, championing tools and processes … that scale with fast DTC growth. Use ecommerce, traffic, and customer data to identify growth opportunities and turn insights into actionable development, CRO strategies and digital innovation. Deliver and report on continuous A/B and multivariate testing to drive incremental gains across the funnel. Ensure the websites meet More ❯

skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating More ❯

We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with … reporting and data entry. Essential Job Functions Customer Support: Respond promptly to customer inquiries via the helpdesk system. Provide information and support to customers regarding Taster Validation Schemes. Ensure excellent customer satisfaction through effective communication and issue resolution. Systems Support: Handle systems-related requests and issues related … and using the browser-based system for scheme participation. Provide guidance on technical aspects of the schemes. Collaborate with internal teams to ensure seamless customer experience. Assist the sales team with reporting requirements. Help customers with entering data into the system. Address login issues and provide technical support related More ❯

Avanti Recruitment is working with a growing technology company based near Crawley who specialise in providing real-time customer experience insights through call/teams reports to enhance their clients revenue growth, within the cloud communications market. They are on the lookout for a Senior Java Developer to … system. They are working with over 600 of the worlds leading telecoms and IT providers and have deployed their solutions to over 10,000 customer sites, across multiple sectors, worldwide. Required Skills: - Strong Java experience - Springboot Microservices - REST APIs - Docker/Kubernetes - Multi-threading - Worked in a fast … paced SME - Architecture/Design experience Desirable Skills: - AWS/Azure/GCP - Serverless architecture - DevOps practices - Kafka/RabbitMQ or similar - Data Modelling/API Visioning Benefits: - Salary up to £75,000 - Bonus up to 10% - 11% Pension (6 % employer, 5% employee) - Vitality Healthcare - Death in service - Working More ❯

combines expertise, passion, integrity and innovation to the seamless and efficient processing of all activities including and not limited to End of Lease Activities, Customer-service and in-life query management, Lease schedule and Acceptance certificate creation. As an Operations Team Leader you are responsible for the management and … e.g. monthly business reviews) Performance management and trend analysis Maintaining accurate data in all relevant systems to support project requirements Working alongside the local Customer Experience Specialists to address critical operational pain-points and in the implementation of process improvements Identification of process improvement opportunities, including automation where … system workflow understanding in general back office and after-sales operations; a leasing background is an advantage Strong understanding of CHG solution offerings, including customer-service management and or other related services within a leasing or after-sales operational perspective Strong understanding of asset/I.T fleet management and More ❯

will be: Provide Applications support and QSC Training content to the UK, Ireland, Nordics, Easter and Southern Europe market. Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration. Track and monitor … Maintain and build an excellent relationship with customers and end users. In conjunction with the product development teams participate in market research, competitor and customer surveys. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development. Attend industry training and develop … relevant knowledge and skills to enhance performance. Your Profile Bachelor's degree in engineering, Computer Science, or a related field, or Relevant industry experience (internships or co-op placements are acceptable). Qualifications in relevant fields are a plus (i.e. Q-SYS, Cisco, Dante, Programming Courses) Strong problem-solving More ❯

will include: Providing applications support and QSC training content to the UK, Ireland, Nordics, Eastern, and Southern Europe markets. Ensuring the highest level of customer experience while identifying solutions to software and hardware issues. Diagnosing and troubleshooting technical issues, including programming, commissioning, and network configuration. Tracking and monitoring … troubleshooting. Documenting technical knowledge in notes and manuals. Maintaining and building excellent relationships with customers and end users. Participating in market research, competitor, and customer surveys in collaboration with the product development teams. Liaising and attending meetings with other company functions necessary for duties and organizational development. Attending industry … develop relevant knowledge and skills to enhance performance. Your Profile Bachelor's degree in engineering, Computer Science, or a related field, or relevant industry experience (internships or co-op placements are acceptable). Qualifications in relevant fields are a plus (e.g., Q-SYS, Cisco, Dante, Programming Courses). Strong More ❯

market access strategies for launch & in-line Novo Nordisk brands Responsible to build and manage account plans at a PCN, trust and federation level Experience required: ABPI qualified with a strong understanding of healthcare landscape, including understanding of the NHS (structures, policies, funding streams and processes) Sound working understanding … of given territory including stakeholders, locality structures, policies, funding streams and processes Experience of ensuring market access, securing formularies and developing pathways to maximise prescribing opportunities Excellent commercial acumen developed through strong analytical, key account management and business planning and review skills Proven results of delivering client solutions and … ability to develop productive partnerships at all levels, internally and externally Confident use of all communication channels to drive efficiencies, share insights and improve customer experience Strong desire to improve patient care This is a new team anchored within the Commercial department. Novo Nordisk value their employees for More ❯

to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead … and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands … and champion/drive tech change wider than your squad. What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile More ❯

pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI's and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop … and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations … team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences. Represent the Platform, Product and ServiceNow effectively with customers. Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation More ❯

Target Openings 2 What Is the Opportunity? Join us as a Lead Software Engineer as we transition to and implement Guidewire. If you have experience with Guidewire's PolicyCenter and/or ClaimCenter, we want to hear from you! Apply now to be a part of our innovative team … and make a significant impact on our technology journey. Travelers Software Engineering team is dedicated to creating seamless customer experiences through cutting-edge technology solutions. We are looking for a Lead Software Engineer to help us grow and transform our technology landscape. You will leverage your engineering background to … s work complies with Travelers standards, processes, and protocols. Perform other duties as assigned. What Will Our Ideal Candidate Have? Extensive programming/development experience plus strong prior technical leadership experience. Excellent delivery skills with the ability to examine and assess the effectiveness of software design strategies and methodologies More ❯

to join Team OB. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager … of the store's sales target and current performance, as well as their impact on KPIs. Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards. Hold daily briefing sessions to share information about store targets and focuses, in the … hour employee assistance programme with Care First - offering financial, emotional and vocational support Annual discretionary profit related pay scheme. What we look for: Experience in retail at supervisor or key holder level. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers More ❯

managing online sales and presence, analyzing data to improve online performance, implementing digital marketing strategies, and coordinating with various teams to optimize the online customer experience. Qualifications Proficiency in Ecommerce platforms and tools Experience in digital marketing and SEO techniques Strong analytical skills and ability to interpret data … Excellent communication and collaboration abilities Knowledge of online customer behavior and trends More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯