18 of 18 Customer Experience Jobs in Surrey

by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to … Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE Grades at ‘C' level or … above including Maths and English • Minimum 12 months previous employment in a customer service role • PC literate. IT Microsoft office proficient. Exposure to databases preferred • Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills • Ability to communicate at all levels with an excellent telephone manner • High level of personal More ❯

Provisioning Coordinator - Customer Engagement Focus-£28,000-£32,000- Camberley, GU17 The Role Are you experienced with building strong relationships with customers? Do you enjoy coordinating and delivering a seamless customer experience in a fast-paced environment If so, we have an exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider … delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While you do not need deep technical knowledge, an understanding of the telecoms sector … the provisioning lifecycle. Maintain accurate records of provisioning activities using internal systems.Identify and escalate any issues that may impact service delivery timelines. Support continuous improvement initiatives to enhance the customer provisioning experience. The Company Windsor Telecom believe in making technology easy and enjoyable for businesses of all sizes; providing communications, connectivity, mobile & IT services to 5,000+ happy customers More ❯

positions using users' LinkedIn Profile.(Expiring at the end of the session) If you agree to allow configurable cookiesto be placed, please click the 'Accept Cookies'. CE Online Experience Manager page is loaded CE Online Experience Manager Apply remote type Hybrid locations Samsung House 2000 Hillswood Drive, Chertsey, United Kingdom time type Full time posted on Posted … of a digital transformation. has traditionally been a brochure-ware site and we're transforming it into an e-Commerce site. This team will be part of the online experience team so will benefit from being close to customer data and close to all elements of the customer experience across the website. The successful candidate will … conversations about trading priorities, product launches and promotional and brand campaigns. Constantly thinking about how we can best position our products and brand in order to resonate with the customer and increase conversion rate, average order value and sales. Role and Responsibilities Your key responsibilities Role purpose - Drive UK's growth by owning the end-to-end experience More ❯

Ecommerce Trading Assistant | £28k | South West London | Hybrid working Zachary Daniels are delighted to be working with a well-established UK clothing brand known for its rich heritage, loyal customer base, and commitment to timeless British style. As the brand continues to grow and expand its digital presence, we're recruiting an Ecommerce Trading Assistant to join the team … also supporting the onboarding of exciting new names as part of the company's ambitious growth strategy. As Ecommerce Trading Assistant, you'll help drive online performance, shape the customer journey, and support the wider Ecommerce team in delivering commercial success. Key Responsibilities as Ecommerce Trading Assistant: Support the Ecommerce Trading Manager in day-to-day website trading Manage … and post-campaign analysis Work with merchandising to monitor stock levels, support product performance, and drive conversion Conduct regular quality control checks across the site to ensure accuracy and customer satisfaction Produce weekly and monthly trade reports using tools such as Google Analytics Collaborate closely with marketing, customer service and merchandising teams to support cross-functional campaigns Maintain More ❯

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members … in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice More ❯

and shared best practices, this role will foster a culture of continuous improvement, enhancing team cohesion and ensuring seamless integration across development, operations, and quality assurance teams. On the customer : By ensuring high availability, performance, and secure platforms, this role will directly contribute to a superior customer experience, enabling the delivery of reliable, accessible, and high-quality … services. What you'll need to succeed: You should be highly technical and analytical, possessing 3+ years of DevOps and development experience. Strong demonstrable experience in: Azure DevOps CI/CD tooling (pipeline/infrastructure as code) Provisioning and working with Azure PaaS infrastructure with Terraform and ARM templates or equivalent technologies At least one high level computer software … language. e.g., C# Application Performance Monitoring Incident Management, including incident response, root cause analysis and post-mortem processes Proficient with: PowerShell, Azure CLI, GIT JavaScript, JSON, XML, YAML Experience with: Distributed architectures Container technologies Maintaining and deploying highly available, fault tolerant systems at scale Dotnet development utilising the Azure Cloud Platform Software development life cycle (SDLC) and agile/ More ❯

strong business analytics and BI skills. About Our Client A leading financial services provider supporting the automotive industry, offering innovative financing, leasing, and insurance solutions. They focus on enhancing customer experiences through data-driven decision-making, business intelligence, and advanced analytics. Job Description The Business Data Analyst will gather and analyse business requirements, translating them into actionable insights using More ❯

Provisioning Coordinator - Customer Engagement Focus - £28,000-£32,000 - Camberley ,GU17 The Role Are you experienced with building strong relationships with customers? Do you enjoy coordinating and delivering a seamless customer experience in a fast-paced environment? If so, we have an exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider … delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While you do not need deep technical knowledge, an understanding of the telecoms sector More ❯

an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an … within the client organization. Set up meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. Collaborate with … Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. More ❯

Are you passionate about delivering exceptional customer experiences in a fast-paced, tech-driven environment? In this vital role, you will be the primary point of contact for customers during data transfer and implementation projects, ensuring seamless coordination, clear communication, and successful outcomes. This is a fantastic opportunity to combine your people skills, organisational expertise, and project coordination abilities … to make a real impact on our customer success journey. What You'll Do Serve as the main liaison for customers throughout Professional Services projects, from initiation through delivery. Manage and issue order forms, ensuring accurate documentation and tracking of all project elements. Keep CRM (HubSpot) and ERP systems up to date with project progress and details. Coordinate and … Collaborate with cross-functional teams, including Product, Support, Accounts, and Marketing, to ensure seamless delivery and feedback. Contribute to process improvement initiatives within the Professional Services function. Champion a customer-first mindset throughout all aspects of project delivery. What You'll Bring Proven experience in a customer-facing role, ideally within Professional Services or a SaaS/ More ❯

today and in the future. We are currently recruiting for a Lead Product Owner to take a lead on our product development activities and optimisation of end to end customer journeys across one of our core value streams. You will build, own and drive our product strategy as well as leading a high performing Product team. What you’ll … do: Build and own the product strategy and roadmap for our value stream, using customer-centric product techniques to identify and tackle product problems. Be an outstanding people leader who motivates and leads product squads to build brilliant customer experiences, drives innovation and upskill on agile mentality, practices and delivery. Lead our product discovery and collaborate very closely … with the Customer team on user research and customer testing to bring the voice of the customer into the Agile squads. Take accountability for the product backlog by creating, prioritising and clearly communicating initiatives, epics, user stories & acceptance criteria to deliver maximum value. Drive an approach to product development that is strongly data and insight driven, using More ❯

end process for email marketing campaigns and optimising cross-channel user journeys. You will leverage the data and functionality available in our CDXP to orchestrate omnichannel campaigns and personalised customer experiences tailored to a customer lifecycle status and preferences, driving customer engagement, conversion and retention across all channels. Using a data-driven approach, you will track channel … opportunities and secondary content • Monitor email newsletter performance and base health, with a focus on lifecycle status monitoring and predictive models, identifying opportunities for development and optimisation to drive customer engagement, conversion and loyalty • Drive subscriber value and base growth with omnichannel lead generation initiatives such as data capture competitions and paid audience support • Brief our external technical partners … and shared parental leave • Equity, Diversity and Inclusivity Voice network and EDI team • Mental Health First Aider support • Education and support through 360L eLearning platform What we look for: • Experience with ESPs/CDPs, experience with Bloomreach is beneficial • Experience within an email marketing and CRM focused or similar role, preferably in a retail or ecommerce environment More ❯

a significant digital and data transformation. With a focus on innovation and technology, they are investing in building modern, cloud-based data capabilities to drive smarter decision-making, improve customer experience, and support future growth. This is an exciting time to join a business that is placing data at the heart of its strategy and creating opportunities for … operations. Provide technical guidance on data engineering best practices. Contribute to the development of data strategies and architectures. Profile Data Engineer - Surrey - Hybrid A successful Data Engineer should have: Experience with Azure Data Factory, Azure Synapse, Azure SQL, or Azure Data Lake. Hands-on knowledge of the ETL process and working with large datasets. Understanding of dimensional modelling and More ❯

Customer Support & Systems Specialist Location: Leatherhead, Surrey (Hybrid - part office, part remote) Contract: Full-time, Permanent (37.5 hours/week) Salary: £26,500 - £32,000 (depending on experience) Holiday: 26 days + 8 bank holidays About the Role Are you tech-savvy, highly organised, and customer-focused? We're looking for a proactive Customer Support & Systems … Specialist to join our growing team! In this hybrid role, you’ll be the go-to person for customer support and system-related queries. You’ll manage helpdesk tickets, support our e-commerce platform (WooCommerce/WordPress), and help maintain and improve systems like HubSpot , Xero , and Asana . You’ll also play a key role in our tasting … scheme platform—supporting users through the process and working closely with our sales and technical teams to ensure smooth customer experiences. What You’ll Be Doing Provide first-line support via HubSpot Helpdesk (tickets, email, chat) Troubleshoot access and portal issues for customers Maintain and update our WooCommerce/WordPress website Support the sales team with reports, data entry More ❯

of our core value streams to focus on developing and implementing innovative digital technology. You will manage, lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our customer-centric, data driven and digital first strategy. What you'll do: Technical Lead for a squad, ensuring collaborative … Owners, Developers, QA’s, Architects and the wider business. Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the Product Owner to ensure the squad has a clear mission, understands the wider tech strategy, healthy … technical expertise with the team and champion/drive tech change wider than your squad. What we’d love you to bring: A deep love of technology with a customer centric approach! A passion for people development; You will consider yourself a people motivator who has led a software development squad in an agile environment to deliver and achieve More ❯

sit within a core value stream and focus on developing and implementing innovative digital technology. You will lead and coach a team of technical experts who build software and customer experiences that continues to drive, shape and deliver our client's customer-centric, data driven and digital first strategy. The Role: Technical Lead for a squad, ensuring collaborative … working with Product Owners and Developers to design and build customer facing systems using React front ends, Java microservices and the latest cloud technologies Lead, manage and coach a team of engineers. You will lead from the front with expert hands-on software development experience and ensure high technical standards are met throughout the team. Collaborate with the … the team and champion/drive tech change wider than your squad. What you will bring: Expert in backend development with Java 8+ Frontend development using React - highly desired Experience with CI/CD, Jenkins and Docker (ideally with Kubernetes) as well as cloud platform experience, ideally AWS. A passion for people and a deep love of technology More ❯

Are you a technically skilled problem solver who thrives on delivering exceptional customer experiences? Join our team as a Professional Services Technical Engineer, where you will ensure smooth operations and high customer satisfaction by leading data transfers and supporting professional services projects. You'll play a crucial role in maintaining and enhancing our data migration tools, troubleshooting technical … for our customers. What You'll Do: Lead and manage data transfers within the professional services team Maintain and improve the .NET-based split tool for migrations Collaborate with Customer Success, Product, Dev, and DevOps teams Perform thorough pre- and post-migration testing Generate accurate reports on migration outcomes Troubleshoot technical issues reported by customers and support teams Reproduce … and troubleshooting guides Escalate critical issues to senior technical staff with detailed recommendations What You'll Bring: Strong SQL skills, including query writing and use within C#/.NET Experience with relational/NoSQL database testing and SQL Server Management Studio Basic C#/.NET programming and OOP knowledge Proven technical support experience, ideally in SaaS or software More ❯

models on AWS. Develop Python code adhering to standard processes, CI/CD, and test coverage. Qualifications We’d love you to bring: You are a self-starter with experience in delivering research + models to production to drive tangible commercial benefits and improved customer experiences. You thrive in working autonomously to drive impact in a fast-paced … cross-functional business. PhD or MSc or equivalent a numerate subject: Machine Learning, Computer Science, Statistics, or similar Demonstrable experience of applying, researching, and developing sophisticated statistical/ML methods to drive value in a commercial setting, Ability to deliver projects on time, taking project briefs and refining them to strong results. Exposure to Python data science stack Knowledge … and working experience of AGILE methodologies. Proficient with SQL. Familiarity with Databricks, Spark and geospatial data/modelling are a plus. Interview process: Subject to change 1) 15minute conversation with Talent Team 2) 30minute interview with hiring manager 3) You'll be given 1 week to complete a Data Science task; then present this task back in a More ❯