1 of 1 Customer Experience Jobs in Haywards Heath

Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £91,536 - £114,420 - depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly … resolving incidents and operating their services. The Head of Focus Service Operations will ensure the overall platform's enterprise-wide service, providing a seamless experience across the business. Additionally, you'll lead the Focus service strategy, combining customer experience management with operational oversight to ensure exceptional service … with cross-functional teams to meet operational expectations Managing on-call rotations and out-of-hours releases Ensuring compliance with policies, standards, and regulations Experience & knowledge: Extensive experience in IT service management, application development, or leadership roles Experience with incident, problem, and change management Proven track record More ❯