6 of 6 Customer Experience Jobs in Hemel Hempstead

the go-to expert for customers, helping them navigate technical challenges. Your role will include: ?? Supporting ERP Modules: Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain. ?? Responding to Customer Queries: Investigate issues and provide solutions with care and professionalism. ?? Documentation: Record problems, solutions, and best practices for future reference. ?? Collaboration: Work with colleagues and customers to troubleshoot and … problem-solving with strong analytical skills. ? Initiative and the ability to work independently or in a team. ? Excellent written and verbal communication with a friendly, empathetic manner. ? Confidence managing customer experience under pressure. Qualifications & Experience ?? Experience with Accounting, ERP, or Business Management software . A degree or qualification in Computer Science, Accounting, or Business. Financial acumen … or knowledge of management reporting. Bonus skills: SQL Server/MySQL experience, including scripting & Admin Studio. Knowledge of FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, SoapUI. Experience with CRM, E-Commerce, BI, Logistics, Warehouse Management, or EDI. Why Join Us? ?? ?? Private Healthcare - your well-being matters. ?? Pension Plan - with company contributions to help you plan for More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Support Manager - Hemel Hempstead (Hybrid) Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation. We're looking for an experienced Support Manager to join our … UK Customer Success Office in Hemel Hempstead. This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence. What You'll Be Doing As our Support Manager, you'll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities will … escalations confidently and delivering swift, effective resolutions. Championing continuous improvement by identifying and implementing smarter processes. Driving the adoption of automation and AI tools to boost efficiency and enhance customer satisfaction. This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results. What You'll Bring Proven experience More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Some of your duties will include: - Developing and implementing comprehensive web marketing strategies to drive online sales - Generating reports, analysing performance data and developing actionable sales strategies - Improving user experience by ensuring a seamless and high-quality customer experience - Collaborating with industry specialist sites to ensure seamless integration of systems - Working closely with the product management team More ❯

This growing and successful Software consultancy are looking for: The Application Support Specialist will be responsible for assisting the growing customer base with technical and operational queries across a wide range of business processes. Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution. The right person for this role will … demonstrate initiative, with the ability to work independently or as part of a team. Excellent communication skills and a friendly empathetic manner. Ability to work under pressure and manage customer experience. Strong written and verbal communication skills with the ability to translate business requirements into technical information. Preferred Qualifications and Experience A person applying for this role must … Business Management Software systems OR a Degree or third level qualification in Computer Science, Accounting or Business. OR a good knowledge of financial and management reporting & a financial acumen. Experience in any of the following is desirable but not essential as training will be provided: Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio. More ❯