2 of 2 Customer Experience Jobs in Leatherhead

specialist. The right candidate will lead the technical website innovation and CRO roadmaps. This is truly unique opportunity to influence and create world class customer experiences on our official websites in the UK and Ireland. The responsibilities of the Ecommerce Product and CRO Manager . Could this be … you? Own the ecommerce product roadmap across CRO and development, managing testing via Intellimize and delivery through our contracted external developers. Drive UX and CX improvements to increase conversion rates, site health metrics, and efficiency across the Shopify+ site. Manage and optimise the ecommerce tech stack, championing tools and processes … that scale with fast DTC growth. Use ecommerce, traffic, and customer data to identify growth opportunities and turn insights into actionable development, CRO strategies and digital innovation. Deliver and report on continuous A/B and multivariate testing to drive incremental gains across the funnel. Ensure the websites meet More ❯

We are seeking a highly IT-literate and customer-focused individual to join our team as a Customer Support Specialist. The successful candidate will play a crucial role in managing customer inquiries, providing systems support, assisting with our Taster Validation Schemes, and supporting the sales team with … reporting and data entry. Essential Job Functions Customer Support: Respond promptly to customer inquiries via the helpdesk system. Provide information and support to customers regarding Taster Validation Schemes. Ensure excellent customer satisfaction through effective communication and issue resolution. Systems Support: Handle systems-related requests and issues related … and using the browser-based system for scheme participation. Provide guidance on technical aspects of the schemes. Collaborate with internal teams to ensure seamless customer experience. Assist the sales team with reporting requirements. Help customers with entering data into the system. Address login issues and provide technical support related More ❯