3 of 3 Customer Experience Jobs in Leatherhead

DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) The Azure Onboarding Specialist is responsible for delivering a consistent, controlled and high-quality onboarding experience for customers moving their Azure estates to the Bytes Cloud Solution Provider (CSP) programme. Acting as the primary point of contact throughout each engagement … role manages the end-to-end transfer process, from initial customer engagement and prerequisite validation through remediation, implementation, documentation, validation and operational handover. The specialist will plan and execute direct-to-CSP transfers from Enterprise Agreement (EA), Microsoft Customer Agreement Enterprise (MCA-E), Microsoft Customer Agreement Individual ...

Service function. The position provides operational leadership, strengthens end-to-end process knowledge, promotes consistent ways of working and supports delivery of positive customer experience. The position leads improvements across workflow management, process documentation, knowledge sharing, service performance and procurement portal adoption. It works closely with internal teams, customers … Allocate work fairly, monitor individual and team performance, recognise success and address or elevate concerns promptly. Promote accountability, effective communication, engagement and a consistent customer-focused culture. Service operations, governance and continuous improvement Oversee workloads, aged tickets, SLAs, customer satisfaction and operational performance, taking action where service ...

Sales capability, ensuring that security opportunities are correctly qualified, technically sound, accurately scoped and commercially viable. The role provides technical leadership and governance across customer engagements, solution shaping and Statements of Work. It works closely with Account Managers, Sales Specialists, Vendor Managers, delivery teams and practice leadership to translate … customer requirements into clear, outcome‐led security solutions and services. As the lead for the capability, the postholder sets standards for quality and consistency, manages prioritisation across the security pre‐sales workload, coaches the team and acts as the senior escalation point for complex or high‐risk opportunities. ...