1 of 1 Customer Experience Jobs in Middlesbrough

strategic adoption of AI across the business. This role is responsible for driving online revenue growth while implementing intelligent, data-driven capabilities that improve customer experience, operational efficiency, and commercial performance. The successful candidate will own the ecommerce development roadmap, optimise digital trading performance, and deliver AI-powered … innovations across merchandising, marketing, content, search, personalisation, and customer operations. This is a pivotal leadership role that combines commercial responsibility with advanced technology enablement. Key Responsibilities Ecommerce Leadership Develop our Ecommerce capabilities to support sustained revenue and margin growth. Lead onsite experience, digital trading, merchandising, conversion rate optimisation ...