3 of 3 Customer Experience Jobs in Middlesex

Support Advisor, you will provide high-quality first-line technical support to customers and partners, ensuring issues are resolved efficiently while delivering an excellent customer experience. This role is ideal for someone with a strong automotive or auto-electrical background who enjoys problem solving and working in a fast … paced, customer-focused environment. Key Responsibilities Provide 1st line technical support, resolving customer queries or escalating where necessary Manage inbound and outbound calls and case workloads in line with SLAs Troubleshoot and identify root causes of installation or product-related issues Support third-party installers and internal stakeholders ...

internal stakeholders with technical queries Accurately log all interactions via Salesforce CRM Build strong relationships across customers, installers, and internal teams Contribute to improving customer experience and reducing complaint volumes Key Experience Proven background in auto electrical, vehicle diagnostics, or similar technical environment Experience in a technical support or helpdesk position Strong problem-solving skills with the ability to diagnose faults Confident communicator, both written and verbal Experience using CRM systems (Salesforce desirable) Ability to manage multiple cases and meet deadlines Package Salary up to £35,000 Hybrid working (3 days onsite ...

will focus on sourcing, developing, and managing Buy-to-Let mortgage business through broker and intermediary channels while delivering a seamless end-to-end customer experience. This is an excellent opportunity for an ambitious BTL professional looking to grow their career in business development within a structured, office-based … effectively through diarising, follow-ups, and lead management Support brokers with case submissions, ensuring quality and accuracy of applications Set and manage broker and customer expectations, encouraging repeat business Introduce new brokers and networks to expand market presence Ensure full compliance with internal policies, procedures, and relevant regulatory requirements ...