21 of 21 Customer Experience Jobs in Northampton

Customer Experience Coordinator (German speaking) Northampton Permanent Full-time hours 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the … for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the … business. Fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Experience Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to More ❯

Have you ever wondered what makes a tech product a great experience for the user, or perhaps you have a real passion for technology? GammaLabs is on the look-out for a Customer Experience and Quality Assurance Apprentice who is eager to gain some brilliant, hands-on … do this, you will perform tests in the building of the product, software or system, the product release, and engineering processes to make the customer’s experience as smooth as possible The purpose of this apprentice position is to develop your skills over time until you are able … responsibilities: You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to: Check the experience of the customer is meeting specific requirements Perform tests in the product building, release, and engineering Check the quality of processes for the More ❯

design, development, and maintenance of our banking Android apps, ensuring a smooth and engaging user experience. Required Skills and Experience Experience in CX design, UI and UX development for Android applications. Solid experience with Kotlin, React, Java. Strong experience with automated mobile testing. Experience with More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

to life and loves problem solving? GammaLabs is on the lookout for an Apprentice Business Analyst who’s ready to gain some hands-on experience in creating products, working with other companies, and making a real business impact. Role The main purpose of this apprentice position is to help … improve Gamma’s website and systems, making the customer experience smoother and more effective. You’ll work closely with business partners and team members to find ways to make things better for customers as they navigate Gamma’s website and systems You’ll work on big projects from … requirements Assist in organising and documenting workshops Support the testing of new processes and systems Help maintain project documents and updates Assist in analysing customer feedback and finding areas for improvement Support in the creation of user guides and training materials Training Business Analyst Level 4. After you have More ❯

meet ethical, legal, and compliance standards. Develop robust monitoring and governance processes for automated workflows and decision-making systems. What are we looking for? Experience with AI Agents, N8N and other AI Technologies Ability to build and manage agentic workflows including a working knowledge of MCP and A2A protocols … Skills in technology leadership roles, with a focus on AI, automation, or digital transformation. Experience in a Digital/Technical business Proven experience in deploying business level AI and RPA solutions Deep understanding of ML, NLP, and intelligent workflow orchestration tools. Strong communication skills. Ability to manage complex … parameters of company processes. Outstanding ability to build strong relationships and generate positive referrals. Ability to solve problems in challenging situations, whilst keeping the customer experience at the forefront. Exceptional time management and organisational skills Self-reflective, able to take on feedback with the desire to develop professionally More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. br br Do not pass up this chance, apply quickly if your experience and skills match what is … following description. br br This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business alongside writing … using Java, BDD testing concepts and Public Cloud (AWS). br br To be successful in this role you should have: br br Strong experience with Permissions and Profiles where policy as code is used to define a set of permission roles, whilst also using other security model paradigms More ❯

you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative … authentication, authorization and identity federation. br br Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes br br Strong hands-on coding … data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. br br Some other highly desirable skills include: br br Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links br br Experience in partnering More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

learning content. Support customers and business partners with queries and issues. Evaluate the impact of content that you make to ensure a smooth the customer experience. Training You will move into an experienced Junior Digital Learning Designer role at the end of your apprenticeship. Apprenticeship Standard Learning and development More ❯

banks personal, corporate, and payment channels. It will be your task to produce scalable, resilient and secure solutions across various domains to improve the customer experience We are looking for an architect who can work on all tiers of the business within complex technical landscapes. You will be … into technical solutions and working directly with the business to design and deliver modern solutions that can be easily enhanced/upgraded. Required skills: Experience dealing with complex technical landscapes The ability to design solutions across different architectural domain Deep expertise in Salesforce technologies particularly Sales Cloud, Service Cloud More ❯

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Senior Domain Governance Partner you should have experience with: Extensive experience managing engagements with clients, partners … in data analytics and insight generation to derive actionable insights from data. Some other highly valued skills may include: Data and Records Management: Extensive experience managing complex data systems, ensuring data integrity, security, and accessibility. Maintaining, developing, and documenting process and governance controls, overseeing data integrity, supporting the consistency … accuracy and timeliness of data across multiple systems. Experience of working in multiple large teams delivering complex services involving the highest standards of resilience, risk and governance controls. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation More ❯

simplifying integration for the fast-growing retail industry. Our mission is to empower eCommerce businesses with seamless data integration, enabling them to deliver exceptional customer experiences and drive significant growth. Having successfully supported over 400 brands, we take pride in our cutting-edge solutions that fuel business success. What … data centre. Promote a team player status, providing support to fellow team members and mentoring by setting an example. What you’ll need: Expert experience with PHP/Laravel. Extensive knowledge of APIs and common authentication methods such as OAuth. Extensive knowledge of Javascript with proven experience in … and capable of excelling under pressure. Excellent communication skills and a willingness to collaborate effectively within a team. A keen focus on improving user experience Nice to have: Experience with Integration Platforms. Familiarity with Amazon SageMaker, Amazon Bedrock, or similar ML/AI platforms (or willingness to learn More ❯

week The Opportunity: Our client is a global financial powerhouse, deeply committed to pioneering digital change while ensuring regulatory compliance, operational resilience, and outstanding customer experiences. They are at the forefront of building modern, agile systems that empower businesses and customers alike. The Role: Are you passionate about shaping … architectural and governance documentation to meet security, privacy, and compliance standards. • Supporting operational teams with troubleshooting, fault analysis, and performance optimisation. Key Skills and Experience: • Deep expertise in Salesforce architecture and development practices • Proven ability to improve existing Salesforce implementations and stay current with platform innovations and updates • Strong … analytical and problem-solving skills, with the ability to synthesise data from various sources to develop creative solutions • Experience leading large-scale Salesforce projects within financial services or banking environments (preferably corporate or business banking) • Familiarity with cloud-native technologies and principles like elasticity, serverless design, and containerisation. • Skilled More ❯

week The Opportunity: Our client is a global financial powerhouse, deeply committed to pioneering digital change while ensuring regulatory compliance, operational resilience, and outstanding customer experiences. They are at the forefront of building modern, agile systems that empower businesses and customers alike. The Role: Are you passionate about shaping … architectural and governance documentation to meet security, privacy, and compliance standards. • Supporting operational teams with troubleshooting, fault analysis, and performance optimisation. Key Skills and Experience: • Deep expertise in Salesforce architecture and development practices • Proven ability to improve existing Salesforce implementations and stay current with platform innovations and updates • Strong … analytical and problem-solving skills, with the ability to synthesise data from various sources to develop creative solutions • Experience leading large-scale Salesforce projects within financial services or banking environments (preferably corporate or business banking) • Familiarity with cloud-native technologies and principles like elasticity, serverless design, and containerisation. • Skilled More ❯

The role You’ll be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime. Day-to-day includes: Regularly assess customers' needs and … new customers Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns. Monitoring customer usage and providing proactive support to ensure retention and increase usage. Attending events to maintain the presence and reputation of the company and engage …/strengthen relationships with existing customers. Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience. Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate. The package More ❯

The role You’ll be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime. Day-to-day includes: Regularly assess customers' needs and … new customers Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns. Monitoring customer usage and providing proactive support to ensure retention and increase usage. Attending events to maintain the presence and reputation of the company and engage …/strengthen relationships with existing customers. Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience. Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate. The package More ❯

simplifying integration for the fast-growing retail industry. Our mission is to empower eCommerce businesses with seamless data integration, enabling them to deliver exceptional customer experiences and drive significant growth. Having successfully supported over 400 brands, we take pride in our cutting-edge solutions that fuel business success. What … of working with Patchworks. Own the end-to-end recruitment process: outreach, qualification, onboarding, and early-stage enablement. Collaborate with internal teams (Sales, Product, Customer Success) to ensure smooth handover and long-term partner engagement. Work closely with the Head of Partnerships to define recruitment strategy and prioritise high … the agency/SI landscape. Represent Patchworks at industry events and partner meetups to grow awareness and attract interest. What You’ll Bring: Proven experience in partner recruitment or business development within the SaaS or eCommerce space. Strong understanding of the agency and SI ecosystem—especially who’s who More ❯

aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of? As a PHP Developer, you will play … strategies (Unit, Integration, function & acceptance testing) Key skills required; Excellent knowledge of software development using PHP and a good understanding of basic design patterns. Experience in creating and delivering complex web applications using Laravel. An understanding of Linux. Our LAMP stack means you will have to be comfortable using … the Linux command line to get things done. Experience with Vue.js and Typescript Experience with AWS is beneficial So, why would you want to work here? We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯