14 of 14 Customer Experience Jobs in Oxford

and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Customer Success Organization focuses on our most strategic customers. The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional … services. What You Will Do Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer. Establish key relationships with the customer, ensuring regular check-ins to understand and address promptly client needs and concerns. Develop strong relationships with key buyers and influencers in customer More ❯

is headquartered in Oxford, U.K. More information is available at . Role Summary This role will drive value of our "tech and low touch" customer experience for a large number of customers. You will deliver strategic outreach initiatives to connect our customers to great value and usage of … onboard and engage Sophos customers and set them up to succeed and grow with us; to constantly evolve our approach and ensure a great customer experience as Sophos grows and changes. This is an incredible and unique opportunity to help design, build, and implement customer success models … at scale. What You Will Do Help develop scalable onboarding and ongoing engagement materials to drive fast time-to-value and ultimately positively influence customer retention and expansion. Deploy a range of outreach initiatives, aiming to deliver value in all stages of the customer lifecycle and evolve over More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

within a 45-minute commute . You'll sit at the heart of commercial decision-making, using behavioural, transactional, and digital data to improve customer experience, boost conversion, and increase lifetime value. Working across a variety of brands and business units, your insights will directly influence pricing, promotions … stock strategy, and customer journeys . This role is ideal for an analyst with eCommerce or retail experience , who thrives on solving real business challenges and collaborating cross-functionally to create measurable impact. What You’ll Be Doing Identify behavioural trends and customer signals to improve site … to embed insight-led decisions Improve tracking setup and support the overall maturity of the analytics function Technical Skills: Strong SQL and BigQuery knowledge Experience with Google Tag Manager (GTM) and understanding of data layers Familiarity with server-side tracking principles Exposure to Power BI or similar BI tools More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

growing digital side of our business. This is a dual-reporting role, working across both eCommerce and digital partner operations, with a mix of customer service, product data coordination and compliance-related responsibilities. The ideal candidate will be comfortable managing digital workflows and supporting internal processes, while ensuring our … online customers, and meet regulatory standards. Some responsibilities may evolve or be re-scoped to suit the strengths of the successful candidate. Key Responsibilities Customer Experience Respond to customer queries via phone, email and online chat across our D2C eCommerce websites and third-party digital retail platforms More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below. Established in 2003, Focus Group is one of the UK's … a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer … agreed target time and meeting any agreed personal targets. To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and arrange and manage suitable site visit. Take full responsibility More ❯

meet ethical, legal, and compliance standards. Develop robust monitoring and governance processes for automated workflows and decision-making systems. What are we looking for? Experience with AI Agents, N8N and other AI Technologies Ability to build and manage agentic workflows including a working knowledge of MCP and A2A protocols … Skills in technology leadership roles, with a focus on AI, automation, or digital transformation. Experience in a Digital/Technical business Proven experience in deploying business level AI and RPA solutions Deep understanding of ML, NLP, and intelligent workflow orchestration tools. Strong communication skills. Ability to manage complex … parameters of company processes. Outstanding ability to build strong relationships and generate positive referrals. Ability to solve problems in challenging situations, whilst keeping the customer experience at the forefront. Exceptional time management and organisational skills Self-reflective, able to take on feedback with the desire to develop professionally More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

simplifying integration for the fast-growing retail industry. Our mission is to empower eCommerce businesses with seamless data integration, enabling them to deliver exceptional customer experiences and drive significant growth. Having successfully supported over 400 brands, we take pride in our cutting-edge solutions that fuel business success. What … data centre. Promote a team player status, providing support to fellow team members and mentoring by setting an example. What you’ll need: Expert experience with PHP/Laravel. Extensive knowledge of APIs and common authentication methods such as OAuth. Extensive knowledge of Javascript with proven experience in … and capable of excelling under pressure. Excellent communication skills and a willingness to collaborate effectively within a team. A keen focus on improving user experience Nice to have: Experience with Integration Platforms. Familiarity with Amazon SageMaker, Amazon Bedrock, or similar ML/AI platforms (or willingness to learn More ❯

simplifying integration for the fast-growing retail industry. Our mission is to empower eCommerce businesses with seamless data integration, enabling them to deliver exceptional customer experiences and drive significant growth. Having successfully supported over 400 brands, we take pride in our cutting-edge solutions that fuel business success. What … of working with Patchworks. Own the end-to-end recruitment process: outreach, qualification, onboarding, and early-stage enablement. Collaborate with internal teams (Sales, Product, Customer Success) to ensure smooth handover and long-term partner engagement. Work closely with the Head of Partnerships to define recruitment strategy and prioritise high … the agency/SI landscape. Represent Patchworks at industry events and partner meetups to grow awareness and attract interest. What You’ll Bring: Proven experience in partner recruitment or business development within the SaaS or eCommerce space. Strong understanding of the agency and SI ecosystem—especially who’s who More ❯

aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of? As a PHP Developer, you will play … strategies (Unit, Integration, function & acceptance testing) Key skills required; Excellent knowledge of software development using PHP and a good understanding of basic design patterns. Experience in creating and delivering complex web applications using Laravel. An understanding of Linux. Our LAMP stack means you will have to be comfortable using … the Linux command line to get things done. Experience with Vue.js and Typescript Experience with AWS is beneficial So, why would you want to work here? We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯