11 Customer Experience Jobs in Oxfordshire

and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes … team members. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands … on experience of optimisation-based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra Kudos Experience with technical and more »

approximately six times hotter than the sun's core (100 million Kelvin). This full-time role is key in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of the centre Clearly identifiable management skills in a … customer facing environment Evidence of facilities management or operational management experience Personal Competences: A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Attention to detail/completer finisher Excellent administrative and organisational skills Good communication more »

with your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Spearhead hiring and onboarding at scale by defining role responsibilities and requirements, leading interviews, engaging in recruiting outreach … for your team, and mentoring and developing new team members. Positively impact product quality, customer experience, and maintainability, and identify projects that improve team processes and solutions. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Applied Mathematics) with 3+ years … of industry experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Applied Mathematics) with 5+ years of industry experience is acceptable Extensive hands-on experience of optimisation-based trajectory planning and control applications to autonomous driving. Deep practical understanding of nonlinear optimisation techniques more »

Senior Commercial Portfolio & Customer Journey Analyst The Senior Commercial Portfolio & Customer Journey Analyst will be pivotal in ensuring timely and accurate invoicing, settlement tasks, and data management for our electricity portfolio. Reporting to the Head of Energy Services this position is responsible for ensuring accurate settlement of energy … provider invoices, data capture, business and industry reporting and investigation data discrepancies in a timely manner. They will also be entrusted with enhancing the customer journey by revamping the invoice outlook and collaborating with the marketing team to ensure the communication and design of our documentation aligns with our … brand and enhances customer experience. The role will provide an opportunity for a talented and motivated individual to gain exposure across a wide range of UK energy products. About Conrad Energy Ltd Our energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition more »

participate in operational support for your team, ensuring the root causes of operational issues are identified and resolved, and drive improvements to product quality, customer experience, and maintainability. You Will Drive the development of performant C++ inference APIs for machine learning models supporting motion planning, and their integration … What you need to succeed: Degree in Computer Science, Robotics or a related field (e.g., Engineering, Physics, Mathematics). Previous years of relevant professional experience developing and deploying deep learning models in C++ applications. Experience working with modern deep learning frameworks and runtimes (e.g., PyTorch, TensorFlow, ONNX, TensorRT … . Experience developing efficient C++ code for modern CPUs. Experience with GPGPU/CUDA programming. Hands-on experience working with software profiling and debugging tools. Proven record of leading and delivering projects as part of a team. Effective technical communication and leadership skills. An appreciation for the more »

dynamic and engaged group of people from diverse cultural and professional backgrounds working together towards our goal of Universal Autonomy. They have an obsessive customer focus, deep technical understanding of data, and how the cloud can achieve greater insights. Solutions/services must be designed to be scalable, secure … manage deliverables, evangelise our product/tool/services across the company to drive uptake, and gather feedback to continuously measure and improve the customer experience of our offerings. Your role Working with our customers, internal stakeholders and leaders to develop the vision and strategy, including both a … ideas with a cloud-first, scalable approach Working closely with engineers, architects and partners to ensure successful delivery of features Determining explicit and implicit customer needs, and translating them into product requirements Driving iterative exploration of value propositions and product ideas, and rapidly testing assumptions using data and customer more »

Our client, an Oxfordshire based global SaaS business are looking for a Chief Customer Officer to join the Senior Leadership Team. As the CCO, you will spearhead the delivery of exceptional customer experiences by leading various customer-facing functions, including implementation/onboarding, support, training, and account … management teams. You will play a crucial role within the SLT by advocating for customer-centric approaches across the organisation. Key Responsibilities: Drive excellence across all customer-facing functions, aligning with strategic goals. Develop and refine internal customer-related processes, fostering cross-functional collaboration. Act as the … escalation point for significant customer-related issues, owning problem-solving and solutions development. Cultivate and maintain relationships with strategically important customers, empowering account managers to excel. Establish and optimize innovative customer onboarding processes, setting standards for global implementation. Set operational targets, ensuring sustainable growth and responsible management. Establish more »

powerful on-vehicle reasoning capabilities. Your work will enable Oxa Driver™ to plan and execute sophisticated, safe driving behaviours scalably across all of our customer domains. Your Role As our Senior Engineer (Reasoning ML), you will take a leading role within your team to research, develop and deploy machine … participate in operational support for your team, ensuring the root causes of operational issues are identified and resolved, and drive improvements to product quality, customer experience, and maintainability. You Will Take a leading role within your team to research, develop and deploy state of the art machine learning … Requirements What you need to succeed: Degree in Computer Science, Robotics or a related field (e.g., Engineering, Physics, Mathematics). Previous years relevant professional experience in industry or academia. Experience developing deep learning models for Prediction, Decision Making or Planning for autonomous vehicles. Fluency in Python and working more »

development opportunities and the allocation of work. Use management information and stakeholder feedback to develop a detailed plan of process improvements that improve the customer experience and ensure UKAEA’s pay and reward arrangements are equitable and applied consistently. Lead on the delivery of these improvements, coordinating with … relevant stakeholders to ensure excellent and professional customer service experience. Responsible for identifying and reviewing all pay and reward policies, practices, and guidance, engaging with the policy and MI lead to ensure information is captured in relevant systems. Be responsible for UKAEA’s skill types policy and guidance, ensuring … channels to promote UKAEA’s pay and reward arrangements and create opportunities for colleagues across UKAEA to interact with the team. Essential Requirements: Previous experience working within HR Pay & Reward function Proven ability managing and developing a team. Demonstrable experience of working and delivering in an operational HR more »

Director to strategically drive the company's growth initiatives. Job Type: Permanent position Location: Wallingford, office based Salary: £35,000 - £40,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM The Project Manager Team Leader will administer and manage the delivery of services through the complete event project … be responsible for: Leading and developing a team of people to deliver exceptional Professional Services through effective operational service management. Establish an energetic and customer-centric culture of continuous improvement within the Project Management team. Develop and implement operational and personnel development plans within your team to enhance our … as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations. Working with the Operations Director, understand and contribute to the Professional Services ratio within the business model and support in forecasting and driving more »

related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external … delivery performance to top management and the operations manager. Facilitate effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will … and industry trends to overcome challenges in service delivery and provide up to date innovative solutions to customers. Skills and Qualifications 8-10 years' experience in MSP, preferably in leadership roles **with a deep understanding of service management frameworks and principles such as ITIL. Certification is not essential. Looking more »