15 of 15 Customer Experience Jobs in Peterborough

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Software Support Analyst - Peterborough £25,000 to £30,000 Do you possess a passion for customer service, coupled with a forward-thinking mindset? Are you in pursuit of a fulfilling career, not just a job? If you bring a background in excellent customer experience and IT support … in our vibrant Peterborough office, we're thrilled to present you with a fantastic opportunity to become a crucial part of our award-winning customer experience team. Our mission? Delivering top-tier Epos and Ticketing software solutions to hundreds of delighted customers! You'll join an exceptional team … renowned for their unparalleled product expertise and customer service prowess. Together, we form a united front dedicated to providing our customers with not just support, but technical mastery and an unforgettable, personable experience. The right candidate will have a relentless drive for continual development with the resolve to dig More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. … You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and implement … and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity and customer satisfaction. Ensure all operations comply with industry regulations, policies, and standards , mitigating risks and ensuring robust security measures. Monitor and report on operational performance More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

meet ethical, legal, and compliance standards. Develop robust monitoring and governance processes for automated workflows and decision-making systems. What are we looking for? Experience with AI Agents, N8N and other AI Technologies Ability to build and manage agentic workflows including a working knowledge of MCP and A2A protocols … Skills in technology leadership roles, with a focus on AI, automation, or digital transformation. Experience in a Digital/Technical business Proven experience in deploying business level AI and RPA solutions Deep understanding of ML, NLP, and intelligent workflow orchestration tools. Strong communication skills. Ability to manage complex … parameters of company processes. Outstanding ability to build strong relationships and generate positive referrals. Ability to solve problems in challenging situations, whilst keeping the customer experience at the forefront. Exceptional time management and organisational skills Self-reflective, able to take on feedback with the desire to develop professionally More ❯

Being responsible for administration processes such as change requests and absences. - Managing compliance requirements and keeping secure records for audit purposes - Providing a positive customer experience Our Perfect Worker Our perfect Onsite Coordinator will have the ability to quickly adapt to changing priorities and strong problem-solving skills. … You will have a customer-centric mindset, always putting people first. You will ideally have experience within the recruitment industry, although this is not essential as full training is provided. Experience in similar role desirable, but not essential Key Information and Benefits - Earn £12.69 per hour - Full … provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job More ❯

strategic leader with a passion for operational excellence? Do you thrive in an environment where success is driven by commitment, innovation, and putting the customer first? Ready to join a trusted Award Winning Software tech brand? Whilst we've experienced 200% Customer Business Growth we know the true … all elements are consistent with the company's direction and are resourced and achievable. You will lead and effectively manage multiple areas including: + Customer Experience + Technical Services + Implementation and Training + IT Systems About you: + Proven ability to support various technologies, including but not … in support of the Business Plan and assist with setting goals and targets on the Business Plan + Sound decision making ability with the experience to balance consensus against authority + Strong collaboration, presentation and influencing skills + Able to effectively train, mentor and leverage the skills of others More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Time to Resolution (MTTR), constantly striving for efficiency gains. Championing an anti-fragility mindset across our architecture, deployment processes, and observability practices. Elevating the customer experience as the ultimate benchmark of our reliability standards. Sharing industry best practices in SRE, ensuring our team remains at the forefront of … innovation. Facilitating blameless post-mortems, instituting actionable alerts, and streamlining incident management through automation. You should apply if you have: Extensive experience navigating complex, multi-region, cloud-native systems within Amazon Web Services. Demonstrable proficiency in modern programming languages such as Python, Go, or Rust. A track record of … microservices architecture, and Amazon EKS. Preferred qualifications include: Prior involvement in the Fintech sector or other regulated industries. Familiarity with the Grafana observability stack. Experience in Chaos Engineering methodologies. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business More ❯

Time to Resolution (MTTR), constantly striving for efficiency gains. Championing an anti-fragility mindset across our architecture, deployment processes, and observability practices. Elevating the customer experience as the ultimate benchmark of our reliability standards. Sharing industry best practices in SRE, ensuring our team remains at the forefront of … innovation. Facilitating blameless post-mortems, instituting actionable alerts, and streamlining incident management through automation. You should apply if you have: Extensive experience navigating complex, multi-region, cloud-native systems within Amazon Web Services. Demonstrable proficiency in modern programming languages such as Python, Go, or Rust. A track record of … microservices architecture, and Amazon EKS. Preferred qualifications include: Prior involvement in the Fintech sector or other regulated industries. Familiarity with the Grafana observability stack. Experience in Chaos Engineering methodologies. Your expertise will be instrumental in fortifying our infrastructure and delivering exceptional reliability to our customers. About Convera Convera is More ❯

simplifying integration for the fast-growing retail industry. Our mission is to empower eCommerce businesses with seamless data integration, enabling them to deliver exceptional customer experiences and drive significant growth. Having successfully supported over 400 brands, we take pride in our cutting-edge solutions that fuel business success. What … data centre. Promote a team player status, providing support to fellow team members and mentoring by setting an example. What you’ll need: Expert experience with PHP/Laravel. Extensive knowledge of APIs and common authentication methods such as OAuth. Extensive knowledge of Javascript with proven experience in … and capable of excelling under pressure. Excellent communication skills and a willingness to collaborate effectively within a team. A keen focus on improving user experience Nice to have: Experience with Integration Platforms. Familiarity with Amazon SageMaker, Amazon Bedrock, or similar ML/AI platforms (or willingness to learn More ❯

simplifying integration for the fast-growing retail industry. Our mission is to empower eCommerce businesses with seamless data integration, enabling them to deliver exceptional customer experiences and drive significant growth. Having successfully supported over 400 brands, we take pride in our cutting-edge solutions that fuel business success. What … of working with Patchworks. Own the end-to-end recruitment process: outreach, qualification, onboarding, and early-stage enablement. Collaborate with internal teams (Sales, Product, Customer Success) to ensure smooth handover and long-term partner engagement. Work closely with the Head of Partnerships to define recruitment strategy and prioritise high … the agency/SI landscape. Represent Patchworks at industry events and partner meetups to grow awareness and attract interest. What You’ll Bring: Proven experience in partner recruitment or business development within the SaaS or eCommerce space. Strong understanding of the agency and SI ecosystem—especially who’s who More ❯

aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of? As a PHP Developer, you will play … strategies (Unit, Integration, function & acceptance testing) Key skills required; Excellent knowledge of software development using PHP and a good understanding of basic design patterns. Experience in creating and delivering complex web applications using Laravel. An understanding of Linux. Our LAMP stack means you will have to be comfortable using … the Linux command line to get things done. Experience with Vue.js and Typescript Experience with AWS is beneficial So, why would you want to work here? We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯