2 of 2 Customer Experience Jobs in Poole

an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT. Responsibilities Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications … Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with internal and external communications on … understanding risk and impact Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the More ❯

Our client, a well-established finance software solutions provider based in Poole, is seeking a dedicated Customer Services Support professional to join their team. They are a trusted provider, dedicated to guiding their clients in optimising processes through best practices. With a focus on delivering high-level customer service and support, they foster a collaborative and inclusive environment … that encourages continuous learning and contribution to process improvements. As a Customer Services Support team member, you will play a crucial role in managing inbound support tickets, diagnosing and resolving technical issues, and providing both non-technical and technical support to clients. You will work closely with internal stakeholders and the project delivery and product teams to facilitate swift … ticket resolution and ensure a seamless customer experience. Responsibilities: Manage inbound support tickets (telephone and email), triaging and prioritising accordingly Record and manage all tickets using the company's ticketing software, keeping customers updated on progress Diagnose, resolve, and triage technical issues, escalating incidents and issues where necessary Liaise with internal stakeholders to facilitate swift ticket resolution Manage application More ❯