3 Customer Experience Jobs in Portsmouth

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you … in-house teams tailor our services to suit every clients unique requirements and drive business growth.? Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities … team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising more »

Job Title: Mechanical Commissioning Systems Engineer Location: Portsmouth Salary: Up to £44,604 dependent on skills and experience What you'll be doing: Applying knowledge, skill and experience in order to resolve issues and faults associated with the operation and performance of Systems Presenting designated trials and commissioning … programmes and work packages You'll also have people manager responsibilities in this role Your skills and experiences: Essential: Ships Mechanical Systems Knowledge Maritime experience in commissioning Customer facing experience. Will be working alone but working directly with the customer Experience with operation, maintenance and fault … eligible for an annual incentive. The Mechanical Service team: As a mechanical commissioning systems engineer, you will require a detailed technical knowledge and broad experience of Mechanical Systems, their maintenance and inspection requirements. Within this role you will work on projects such as PIP, QEC Support (both Ves) T45 more »