2 of 2 Customer Experience Jobs in Preston

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a Senior Platform Engineer with a deep … management). Some OOH work is required to maintain the production systems and also will be part of OOH critical ticket rota. Required Skills & Experience 5+ years in DevOps, SRE, or Cloud Engineering roles. Expertise in AWS core services: EC2, IAM, VPC, ECS/Fargate, CloudFormation, CloudWatch, RDS, DynamoDB ...

performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...