1 of 1 Customer Experience Jobs in Rickmansworth

Monitor, analyse and report on Customer Satisfaction KPIs and trends to inform Customer action plans. Support CX Quality Assurance Manager with process compliance reporting (e.g. incentive programme follow-up, battery management processes etc) Role Deliver weekly and monthly insight reporting, highlighting key trends, changes Provide monthly update on … verbatim analysis on painpoints by brand for sales and service Deep-dive into root causes of customer painpoints Work with ISIT to simplify and automate reporting Provide weekly follow-up of new model ratings (Drive to Five) highlighting under-performing dealers for follow-up Contribute to preparation of RUK … and Corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee) Assist with dealer queries via CNQR and respond within SLA timeframes Training Level 3 Data Technician Apprenticeship Standard qualification, which includes: Level 2 functional skills in maths and English (if required) End-Point Assessment (EPA) You More ❯