1 to 25 of 252 Customer Experience Jobs in Slough

companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement More ❯

development and execution of innovative digital strategies to drive best in industry conversion and reviews/ratings for our digital products key accountabilities Website CX Owner own the website and the customer experience delivered leverage customer/web analytics to optimise web performance including leading test and … learn trials odevelop, maintain and update website content lead CRO & SEO for wagamama App CX Owner own the app and the customer experience delivered leverage customer/app analytics to optimise app performance develop, maintain and update app content (outside of Soul club) work in partnership with … web and app (outside of loyalty) •accountable for delivering the in year plan for click and collect •accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition •Gift card owner, managing the day to day and More ❯

track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯

Tech Consultancy - Home Working - £90-110K + 5% Bonus & Benefits Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management … ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for … Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB Your skills and experience ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. Customer More ❯

Role – Principle – Digital Marketing & Customer Experience Strategist Technology – Marketing & Customer Experience Technology Location – UK Compensation – Competitive (including bonus) Role Developing and implementing strategies and technology solutions that enhance customer engagement, improve user experiences, and leverage technology to drive measurable marketing outcomes. Become a trusted advisor … to customers and also to internal stakeholders in driving customer’s and our own business growth. The ideal candidate will have a passion for blending marketing strategy with cutting-edge consumer experience technology, driving the integration of advanced technologies into our client’s marketing initiatives. Experience 15+ … years of overall industry experience in defining & implementing strategies and technology solutions & applications including Digital Commerce, Marketing Automation, Campaign Management 10+ years of marketing automation platforms (e.g. Adobe Experience suite, Marketo, Salesforce Marketing Cloud) and customer relationship management (CRM) systems. 10+ years of experience with data More ❯

Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting … account reviews to ensure a streamlined customer experience and to Manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts is required by world leader in AI driven driver real-time … Allowance + Bonus dependent on Commission Circa 20-30% + Benefits Key skills required for the role of Account Manager – SAAS – Telematics include Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer More ❯

Role – Technology Architect - AEM- Digital Marketing & Customer Experience Strategist Technology – Marketing & Customer Experience Technology Location – UK Compensation – Competitive (including bonus) Role Developing and implementing strategies and technology solutions that enhance customer engagement, improve user experiences, and leverage technology to drive measurable marketing outcomes. Become a … trusted advisor to customers and also to internal stakeholders in driving customer’s and our own business growth. The ideal candidate will have a passion for blending marketing strategy with cutting-edge consumer experience technology, driving the integration of advanced technologies into our client’s marketing initiatives. Experience & Skills needed: 15+ years of overall industry experience in defining & implementing strategies and technology solutions & applications including Digital Commerce, Marketing Automation, Campaign Management 10+ years of marketing automation platforms (e.g. Adobe Experience suite, Marketo, Salesforce Marketing Cloud) and customer relationship management (CRM) systems. 10+ years of More ❯

and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … our existing APIs Brainstorm features with our product managers and designers and guide decisions based on your knowledge of the codebase Assist our skilled Customer Experience team in triaging bugs and solving issues in production Spread knowledge of new web technologies and best practices within the team Take … monitoring the health of the systems in production Work in a multi-functional team to exceed our customers' expectations 🧰 What you’ll need: Strong experience working with Ruby Good CS fundamentals and practical knowledge of solid principles and design patterns Proficiency with PostgreSQL, a good understanding of the differences More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … way for the Commercial team to engage and convert these leads into valuable business relationships. Key responsibilities Research, identify, and prospect into ideal B2B customer profiles across industries such as fintech, e-commerce, SaaS, healthcare, logistics, and more Build multi-threaded relationships with key stakeholders (e.g. VPs of Operations More ❯

Join Our Growing Customer Success Team! On the heels of market expansion and growth, Resonate is hiring … a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization … drive Deal with large local and international enterprise clients Gain exposure to leading technologies and product development A day in the life of a Customer Success Manager will see you: Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps Driving usage by More ❯

guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case … relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Preferred Competencies & Experience Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing … to shaping and selling of digital transformation projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as More ❯

What are we looking for? This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be … a critical player in driving long-term account success across a portfolio of customers. Job Responsibilities Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate for customer needs in order to … overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum. Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Senior Customer Solutions Architect to join our team. The Senior CSA will play a pivotal role in ensuring our customers achieve their … be achieved through various types of engagement which might include Professional Service. This role combines technical expertise, strategic thinking, and a deep understanding of customer needs to drive adoption, satisfaction, and long-term success. The role might require traveling to customer sites, Company events and Conferences. The ideal … Senior Customer Solutions Architect is a problem-solver with a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work closely with customers, Account Managers, internal teams, and stakeholders to design solutions, optimise workflows, and ensure seamless integration of our products into the More ❯

surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone, email … and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

Account Executive (360 New Business Sales for the US market) - CX & Customer Services SaaS Tech Up to £75k base x2 OTE Hybrid working - 3 days P/W in the London office *This role is based in the UK selling into the US market The Company This tech is … bringing customer service into 2025 by letting customers engage with brands over whatever channel they prefer (Whatsapp, Email, Facebook chat ect) and for the brands to manage and personalise the experience all from one platform. Instead of forcing customers down annoying automated calls with dead ends they can … quota, closing your own deals Great at & happy to generate your own pipeline still Ideally your SaaS closing experience is in marketing tech, CX tech, customer service tech or anything similar Can come into the office at least x3 days p/w Happy to work US hours More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space? As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with … major brands. You'll represent our clients cutting-edge digital customer experience solutions that are reshaping how companies engage with their customers. We're seeking a strategic, results-driven dealmaker ready to make a significant impact on our growth trajectory. Your Impact Strategic Lead Generation: Develop and qualify … Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder More ❯

tune messaging and optimize outr each .Use Sales force and marketing automation tools to track activity and perform ance.Help deliver a standout (“Purple”) buying experience, from first touch to sales han doff. What You Bring Exp erience in a Sales Development or Inside Sales role, ideally in a SaaS … Out reach).(Bonus) Familiarity with retail industry challenges and how tech can help solv e them. Retail, Loyalty Programs, Brands & Agency, Hospitality, Grocery, Customer experience, Customer, Loyalty, Digital marketing, Consumer data, Loyalty, Gift, Technology, Brands, Promotions, Mobile, Apps, POS, Customer, Customer Data, Omnichannel, Personalisation More ❯

attractive to use. You’ll be taking charge of the entire process and must be able to manage multiple fast-paced projects. SKILLS + EXPERIENCE Experience working on a complex and innovative product Good knowledge of how products create a good customer experience Experience managing … a product from start to finish You must come from a start-up environment 2-4 years’ experience needed HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below. More ❯

Mandatory one day a week in the office in W11 London) Duration: Maternity Cover Contract Summary Our client is a multi-award-winning international customer experience tech company. Their software seamlessly integrates into a client's technology stack and can increase sales conversions by 40%, reduce transaction times … and vastly improve the customer experience net promoter score. As the Technical Solutions Engineer, you will be responsible for understanding the client's needs, documenting the requirements and designing tailored technical solutions fit for purpose. We need someone who understands software as a service implementation, has an analytical … the capability and desire to work in a technical product support role. The Technical Solutions Engineer will also be expected to support the wider customer implementation, for example, troubleshooting, solution design, testing, customer education and post-implementation support. This role could suit a Developer who wants to be More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

payments, helping businesses save money, automate processes, and grow — but we’re only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to … launching and scaling card products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage … the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Join the Wireless Logic Adventure: Are you a Customer Touchpoint Insight Analyst that will drive the transformation of our customer interactions by leveraging data-driven insights? Ready to join a leading global … company and play a key role in our building out relationships? Look no further! We are seeking an ambitious Customer Touchpoint Insight Analyst to join our expanding team. 🌍💼 Your Daily Quest: 🌎 As a Customer Touchpoint Insight Analyst at Wireless Logic, you'll need a deep understanding of customer More ❯

Responsibilities: 1 . Customer Relationship Establishment & Business Opportunity Expansion Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs. Use customer's language to start … conversations, gain customer trust, mining product and technology needs, and form effective business opportunities. Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion. Regularly contact existing and potential customers to keep abreast of key … relationships with customers' CXOs or decision makers, to obtain critical support in cooperation. 2. Product & Technological Value Delivery Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven More ❯

Website Manager to oversee and optimise our new Shopify website. This role involves managing website operations, coordinating with developers, ensuring smooth fulfilment, and improving customer experience. If you have a passion for e-commerce, digital marketing, and operations, this is a great opportunity to make an impact! Key Responsibilities … smooth order processing. Forecast demand and communicate stock needs with fulfilment providers to prevent stockouts. Monitor order trends and identify any supply chain inefficiencies. Customer Experience & Support Oversee and respond to customer emails, resolving inquiries and product requests. Manage refunds & returns according to website policies. Ensure all … customer interactions align with brand standards and service levels. Reporting & Compliance Generate and manage Shopify sales reports, sharing key insights with finance and marketing teams. Assist with monthly downloads/uploads of sales data for tax reporting. Keep track of website analytics, customer behaviour, and conversion rates to More ❯