9 of 9 Customer Experience Jobs in Solihull

At Convergence Group, weve spent the last 20 years building a reputation for being bold, customer-focused, and product-led. Now, as we enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of Customer Success. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making sure … everything we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth and ARR goals. Own the More ❯

clients. Build and update both HubSpot and external dashboards/reports using HubSpot data where required. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution … building, implementation and training). Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with … Strong business acumen Ability to present your work and articulate succinctly. Adept at high-level client presentations A solid understanding of Inbound Marketing/Customer Experience Marketing Experience querying and updating CRM objects and schema using APIs Strong background in the management and manipulation of B2B marketing More ❯

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock & inventory, POS, and eCommerce platforms. Build scalable data platforms to power analytics, personalised marketing, and decision … making. Oversee cybersecurity, ensuring protection of sensitive customer data and business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll More ❯

management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Head of Architecture you'll be involved in: Improving resilience and redundancy … and serverless services (AWS certifications preferred). Knowledge of Well Architected Framework. Security infrastructure and best practice. Engineering/technical background with hands-on experience in architecting, designing and developing cloud solutions. A solid understanding of architectural patterns. Flexible and responsive to both people/client needs and opportunities. More ❯

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock &... More ❯

youll lead a talented team of Business Support Executives - the driving force behind our sales engine - and help us streamline, scale, and deliver outstanding customer experiences. . What Youll Be Doing: Lead, mentor, and grow the Sales Operations team into a talent pipeline for future sales professionals. Own execution … clear KPIs, SLA monitoring, and robust reporting frameworks. What Success Looks Like: Build a scalable, high-performing team that fuels sales efficiency and improves customer experience. Reduce sales cycle times and elevate productivity across the sales organisation. Deliver seamless onboarding and smooth integration of acquired customers, minimising churn. Boost … renewal effectiveness by enabling smart, proactive collaboration with the Customer Success team. Ensure accuracy and speed in quoting and order processes, creating seamless transitions between sales and delivery. Eliminate single points of failure through robust documentation and team knowledge-sharing. Develop future sales talent by nurturing top performers within More ❯

hardware capabilities to tailor an end-to-end solution, with dedicated manufacturing, software, installation, service and support teams on hand to deliver the best customer experience. Biosite is backed by the global leader in access solutions, ASSA ABLOY. Our mission and values Biosite's mission is to be the … date with emerging frontend technologies and frameworks. Mentor junior developers and promote a culture of technical excellence. Optimise applications for maximum speed and scalability. Experience and Skills Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Proven experience as a Lead Frontend Engineer … or similar role. Strong expertise in Angular, React, and TypeScript. Experience with NPM. Proficient understanding of CSS. Experience with asynchronous request handling, partial page updates. Familiarity with code versioning tools, such as Git. Excellent communication and teamwork skills. Salary and benefits Salary commensurate with experience. Flexible hours, 37.5 More ❯

Can you bring your experience to our team at ASSA ABLOY, Biosite? Join our team based in Solihull, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. This is a fully remote UK role. Biosite is a tried and trusted … hardware capabilities to tailor an end-to-end solution, with dedicated manufacturing, software, installation, service and support teams on hand to deliver the best customer experience. Biosite is backed by the global leader in access solutions, ASSA ABLOY. What would you do as our Lead Frontend Engineer As our … code quality through testing, reviews, and staying updated on emerging technologies. Mentor junior developers and foster a culture of technical excellence. The skills and experience you need We are looking for someone who has: Bachelors or Masters degree in Computer Science, Engineering, or related field. Proven experience as More ❯

Can you bring your experience to our team at ASSA ABLOY, Biosite? Join our team based in Solihull, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. This is a fully remote UK role. Biosite is a tried and trusted … hardware capabilities to tailor an end-to-end solution, with dedicated manufacturing, software, installation, service and support teams on hand to deliver the best customer experience. Biosite is backed by the global leader in access solutions, ASSA ABLOY. What would you do as our Lead Frontend Engineer As our More ❯