6 of 6 Customer Experience Jobs in Solihull

Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Internal Sales Advisor: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white … space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries … Key Skills and Experiences of an Internal Sales Advisor: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed More ❯

emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support … availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution … sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role within a technical support or customer support organisation. The successful More ❯

team supporting clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they’re on a mission to help … on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with … tools, QA standards, and enablement programs across the team Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination Elevate the voice of the customer through clear documentation of pain points and feedback loops with More ❯

Full Stack Engineer (2 - 4 years experience) - Solihull - Up to £40K *** Company Overview A leading provider of membership management, IT solutions and business support to gyms, health clubs, and leisure centres across the UK and Ireland is seeking an experienced Full Stack Developer . With clients also in Norway, Greece, and the USA, the organisation is expanding rapidly and … from design and development through to delivery and support. The position involves working on both existing systems and new projects, offering the opportunity to directly influence product development and customer experience. Key Responsibilities Design, develop, and deliver high-quality software solutions Support and maintain existing systems, implementing fixes and enhancements Work with legacy technologies (.NET, SQL, C#/VB … Visual Studio) and modern frameworks (React, APIs, front-end technologies) Collaborate with cross-functional teams including Customer Service, IT, and Sales & Marketing Translate requirements into actionable solutions and scope new projects Contribute to code reviews and continuous improvement initiatives Ensure operational readiness through logging, monitoring, and performance optimisation Candidate Profile Previous experience as a software developer with C# More ❯

Your new company Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location. Your new … and collaborate with peers to enhance support efficiency Ensure case handling meets service-level expectations, balancing speed and accuracy What you'll need to succeed 2-4 years of experience in technical, systems, or application support Proficiency in PHP and SQL, with the ability to debug and interpret code and queries Ability to read and understand JavaScript in a … Comfort working in Linux command-line environments Solid understanding of the LAMP stack and web application fundamentals Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation Experience supporting CRM platforms (preferred but not required) Strong communication skills and a customer-first mindset Proven ability to manage a support workload with ownership and attention to detail More ❯

CRM Executive Location: Hybrid (2 days in-office) Salary: £30,000 We're working with a growing marketing team that's investing in smarter, more connected customer experiences and CRM is a key part of that journey. They're now looking for a CRM Executive to help deliver and optimise personalised customer journeys using Adobe tools. This is … deepen their technical expertise. What you'll be doing Build and deliver CRM campaigns across email, app, and other digital channels Use Adobe Journey Optimiser to execute and refine customer journeys Support upsell and retention strategies in collaboration with the wider CRM team Track and analyse campaign performance to identify areas for improvement Assist with segmentation, reporting, and day … to-day campaign delivery What we're looking for Solid hands-on experience using Adobe Journey Optimiser (or similar CRM tools) Comfortable working with campaign data and basic segmentation techniques This is a great opportunity to join a function that's actively evolving. If you would like more information, click Apply Now At Gleeson Recruitment Group, we embrace inclusivity More ❯