1 of 1 Customer Experience Jobs in Southend-on-Sea

per annum Hours: Full-Time Are you an experienced IT support professional with strong leadership skills and a passion for delivering top-tier customer service? We're working with a well-established organisation based near Southend-on-Sea to recruit a 1st Line Support Team Leader to lead and … empower their customer support team. This is an exciting opportunity for someone ready to step into a hands-on leadership role-helping shape and refine the 1st Line function while driving service excellence and continuous improvement. 1st Line Support Team Leader As the 1st Line Support Team Leader, you … ll take charge of the day-to-day performance of the 1st Line Customer Support Team. Your focus will be ensuring service levels and KPIs are consistently achieved while delivering an exceptional customer experience. You'll play a key role in setting SLAs, coaching the team, and analysing More ❯