3 of 3 Customer Experience Jobs in Staines

Now platform to work to drive top line growth and to radically reducing their cost base. ServiceNow needs people with the industry and client experience to accelerate the value for our customers and revenue growth for our company. As the ServiceNow engagements increase in scope and complexity we need … people who can drive the complex eco system across our customer and partners to convert on the opportunity. Your role is to lead the charge for ServiceNow. By working with one of ServiceNow's largest customers you will be accountable for driving value to the client and the growth … to clients, serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams More ❯

Customer Success Manager for Aerospace and Defense Full-time IFS Referral Bonus Code: SH Job Location: Remote IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be … difference. If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS. Role Overview A Customer Success Manager will take the customer-facing role and is responsible for success through the leadership and effective orchestration of a large virtual … team, management of program deliveries, and strong senior customer relationships. The primary focus is on the successful adoption and productive use of IFS products and services, helping customers discover new features, and enabling them to become long-term users. The Success Manager is at the forefront with our customers More ❯

pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI's and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop … and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations … team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences. Represent the Platform, Product and ServiceNow effectively with customers. Manage major operations outages and communications to the customers. Participate in weekend and holiday on-call rotation More ❯