11 of 11 Customer Experience Jobs in Stoke-on-Trent

As a Data Insights Manager, you will be responsible for providing critical insights into customer contact data, driving decision-making and improving operational efficiency. We are seeking a dynamic and forward-thinking Manager who is passionate about data-driven insights and leading teams to success. In this role, you will oversee the analysis and interpretation of customer contact … data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring they have the skills and … offering an exciting opportunity to shape both the team and broader business operations. You will collaborate with cross-functional teams, produce insightful reports and contribute to strategies that drive customer satisfaction and business performance. Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment. Preferred Skills, Qualifications and More ❯

team, working closely with developers, product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. Key Responsibilities: Analyse and define requirements to deliver clear business outcomes Create user stories, acceptance criteria, and support UAT Collaborate … stakeholders and third parties Lead workshops, planning sessions and facilitate cross-functional collaboration Maintain momentum through Agile delivery and evolve processes where needed What We’re Looking For: Proven experience as a Business Analyst in fast-paced environments Strong Agile delivery knowledge and hands-on experience with tools like JIRA Excellent communication, facilitation, and stakeholder engagement skills Ability … to think critically, solve complex problems, and challenge constructively Experience working on digital products or within financial services is highly desirable What You’ll Get: Employee benefits scheme and wellness initiatives Continuous learning and development support Enhanced maternity/paternity pay Onsite parking, snacks, and social culture A genuinely inclusive, innovative, and supportive team If you're a curious More ❯

long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The … role We are seeking a highly skilled Technical Business Analyst to join our team, working with a leading Automotive Showroom Enquiry Management System. The ideal candidate will bring extensive experience in business analysis, a deep understanding of the automotive sector and the ability to manage and deliver complex Agile projects from inception to completion. This role involves working closely … with stakeholders to analyse business needs, create critical Agile artefacts and support delivery throughout the project lifecycle. Automotive industry expertise is preferred. Experience working with public cloud-based enterprise data transform and load products and services (e.g., Mulesoft, SnapLogic, Boomi, Kafka) is preferred but not required. Proficiency in JIRA is also highly advantageous. Key responsibilities include: Lead Analysis Projects More ❯

trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology - or multiple X-ray technologies - to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and … KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. They will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, they will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing More ❯

a visionary Artificial Intelligence Lead to spearhead the integration of AI technologies across our operational teams. This newly created role is critical in driving automation, operational efficiency, and enhanced customer experiences through the intelligent application of AI solutions. This role will play a key part in transforming how we operate—reducing manual effort, enhancing accuracy, accelerating decision-making, and … improving the end-to-end customer journey. By harnessing the potential of AI, the Artificial Intelligence Lead will help us unlock new ways of working and set a foundation for continuous innovation. A real opportunity to make significant changes to the way we work here at Novus. What you’ll be doing: Work with business leaders to identify where … AI can address challenges in areas such as repairs, compliance, customer service, scheduling, finance, or reporting. Analyse workflows and pain points to map viable AI use cases with measurable business value. Develop and maintain an AI roadmap aligned with business objectives and digital transformation goals. Collaborate with IT, data, and operational teams to ensure smooth integration into business systems. More ❯

and the ability to build and maintain strong relationships. You will play a pivotal role in setting and achieving strategic goals, fostering a positive work environment, and delivering exceptional customer experiences. Your key responsibilities will include, but are not limited to: Create and execute the EMEA Sales strategy working with BitTitan’s General Manager. Channel Partner Management: Build strong … Reviews with all Managed Accounts within the territory. Achieve quarterly and full year revenue goals for the assigned territory Work with Product Management to ensure the “voice-of-the-customer” is heard in product development and delivery Act as the thought leader for the EMEA market by developing and communicating insights so that BitTitan is better positioned to serve … marketing, product, and salespeople in identifying, developing, and closing sales Escalate account problems appropriately to leadership by clearly defining the situation and proposed solutions Qualifications 5+ years of sales experience selling to Managed Services Providers. Must have prior experience selling Microsoft365 and/or Google Workspace solutions. Proficient in Salesforce. Strong leadership and team-building skills, with the More ❯

line with Business processes. The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges. Preferred Skills, Qualifications, and Experience Strong interpersonal and customer service skills. Excellent technical, analytical and troubleshooting … both written and verbal. Quick to learn. Self-motivated with the ability to work unsupervised. Main Responsibilities Answering phone calls within Service Level Agreements (SLAs), whilst providing an excellent customer experience. Handling Live Chats efficiently and professionally. Logging, progressing and providing updates on tickets for incidents and service requests. Ensuring that first line incidents are resolved quickly and efficiently. More ❯

contribute to the digital transformation of healthcare services in Abu Dhabi, ensuring excellence and innovation in patient care. IF YOU ARE An accomplished product leader with 10+ years of experience in product management, with a strong focus on AI-powered healthcare technologies Deeply knowledgeable about AI innovations and healthcare market trends, including emerging digital health solutions Experienced in managing … providers (Google, AWS & others) Empower you to scale your expertise with others by joining our Mentorship Program Work in a mature team with a friendly atmosphere Create an exceptional customer experience, impact the company's global success, and be recognized by the Customer Hero Program #J-18808-Ljbffr More ❯

Data Management (MDM) build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the … practices Oversee the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further More ❯

Analytics Consultancy is seeking an Adobe Analytics specialist to join the team! The Company A fast-growing, specialist consultancy offering full-service expertise across digital analytics, implementation, CRO, and customer experience. The Role As a Lead Adobe Analytics Consultant, you’ll serve as a subject matter expert in Adobe Analytics while also owning client relationships, delivery roadmaps, and team … functional projects spanning insight generation, CRO planning, and broader analytics strategy. Mentor and guide junior team members while representing the consultancy in client meetings and presentations. YOUR SKILLS AND EXPERIENCE Adobe Analytics SME – confident with Adobe Workspace, Report Builder, metrics, segments, nested containers End-to-end implementation experience of Adobe Analytics Bonus if you’ve worked with CJA … Customer Journey Analytics) Strong communicator – client-facing and comfortable leading conversations Agency or Consultancy background BENEFITS Up to £78,000 Opportunity to grow and develop your career HOW TO APPLY Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page. #J-18808-Ljbffr More ❯

Web Analytics Consultancy is seeking a GA4 specialist to join the team! The Company A fast-growing, specialist consultancy offering full-service expertise across digital analytics, implementation, CRO, and customer experience. The Role As a GA4 Lead , you’ll take ownership of client relationships and deliver expert GA4 analytics solutions. This is a hands-on and client-facing role … analytics needs into business value and action Contribute to broader projects including CRO and tagging when required Collaborate with internal teams and support junior consultants on delivery Skill and Experience Strong GA4 experience – confident with setup, tracking, reporting, and troubleshooting A desire to lead – this person should want to be the go-to for clients Comfortable in client More ❯