9 of 9 Customer Experience Jobs in Stoke-on-Trent

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Experience working within product management. Experience on customer facing digital products. Demonstrable experience of product launches and continuous improvement that achieves Business objectives. Experience in delivering mobile application related products and services. Strong understanding of product lifecycles with a drive to understand the customer through … continuous customer discovery and user research, at all stages of the development lifecycle. Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle. Strategic thinking and the ability to translate Business goals into achievable product plans. More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company's hybrid working from home policy. Main responsibilities Conducting comprehensive market research, competitor analysis … and customer trend analysis, using both internal and external data sources to inform product decisions. Collaborating in the development and refinement of a product strategy and roadmap that aligns with the Company's overarching objectives and vision. Leading the end-to-end product development lifecycle, from ideation through to … regularly reviewing progress to ensure timely delivery and maximisation of value, while clearly defining success metrics for products and initiatives. Focusing on delivering exceptional customer experiences. Overseeing the ownership and monitoring of products and functionalities within the team, utilising defined objectives and KPI's to measure success and drive More ❯

As a Data Insights Manager, you will be responsible for providing critical insights into customer contact data, driving decision-making and improving operational efficiency. We are seeking a dynamic and forward-thinking Manager who is passionate about data-driven insights and leading teams to success. In this role, you … will oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across … shape both the team and broader business operations. You will collaborate with cross-functional teams, produce insightful reports and contribute to strategies that drive customer satisfaction and business performance. Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

to craft and execute joint go-to-market (GTM) strategies and drive partner-led growth initiatives. Your influence will help define solution offerings, improve customer experience, and ultimately increase profitability. Key Responsibilities: 🛠 Vendor & Partner Management Own the day-to-day relationship with assigned vendor partners Lead joint business … and engagement metrics Improved pipeline conversion rates and faster sales cycles Strong internal alignment across GTM teams We’re Looking for Someone Who: Has experience in channel management, strategic partnerships, or vendor alliances (ideally in cybersecurity or IT) Understands how to build executive-level relationships and influence both internally More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration click apply for full More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration solutions that will drive … delivering projects and building solutions across integration, cloud, SaaS, custom development, databases, and DevOps, with a strong focus on creating exceptional digital experiences. -Extensive experience designing and implementing integration solutions within Microsoft Azure, ideally in large, complex organizational environments. -Practical, hands-on experience with event-driven services such … using leading integration platforms. -Strong proficiency in integration patterns, including REST, SOAP, messaging, ETL, and microservices architecture. -Solid understanding of fundamental cybersecurity principles. - Desirable: Experience working within the retail sector or similar industries, with a strong grasp of retail systems and processes. - Desirable: Possession of relevant Azure certifications. Location More ❯