14 of 14 Customer Experience Jobs in Stoke-on-Trent

headquartered in Oxford, U.K. More information is available at Role Summary The Change & Adoption Associate will be the primary driver of IT service experience transformation, acting as the critical interlock between IT Service & Operations and our 5,500 employees globally. This role owns the end-to-end customer … employee engagement to ensure seamless adoption of new technologies, processes, and ways of working that enhance productivity and employee satisfaction. What You Will Do Customer Experience & Journey Design Own the end-to-end IT service customer experience, mapping user journeys and identifying friction points that impact ...

Introduction Hexagon's Safety & Infrastructure division is looking for a full-time Customer Experience Marketing Manager to join our EMEA regional marketing team. Our customers are our lifeblood, and this versatile role will be responsible for partnering with new Hexagon public safety customers to ensure engagement and connectivity … organization from the moment agencies purchase the implementation lifecycle and beyond. This individual will be responsible for enhancing customer marketing programs through 1:1 Account-based Marketing from order to go-live, utilizing best-in-class digital marketing capabilities and events, ultimately fostering customer advocacy at project end. ...

identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect … share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients' business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop ...

platform that eliminates misrepresentation risks and prepares them for a positive future. We're looking for a highly skilled and technically confident Enterprise Technical Customer Success Manager to join our post-sales team. In this pivotal role, you will partner with our largest global accounts, guiding them through implementation … driving strong adoption and ensuring long-term success. If you excel at building strategic customer partnerships, feel comfortable engaging with engineering teams and thrive in a role that blends technical advisory with customer success, we want to hear from you. Who You Are You're an experienced Customer ...

goals. What You'll Be Doing Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion. Manage and nurture customer relationships ensuring high satisfaction and retention levels. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize … account revenue and profitability. Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies. Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion. Lead competitive sales cycles utilizing strong ...

Security/Cyber SPOC for the organization. This hybrid role combines cloud product leadership with security oversight, ensuring the platform delivers exceptional customer experience and meets enterprise-grade security and compliance standards. Cloud & SaaS Product Leadership Define and own the cloud/SaaS roadmap, aligning with business objectives … customer needs. Drive the delivery of cloud-native SaaS capabilities, including: Multi-tenancy Self-service onboarding Elastic scaling Seamless updates Collaborate with engineering and DevOps teams to implement secure-by-design principles and cloud best practices. Gather feedback from customers and iterate quickly to improve usability and adoption. Security ...

increases security and reduces risk while securely enabling access to information for those who need it! The Senior Product Security Engineer candidate will have experience building and architecting software as part of a larger team. The ideal candidate will work effectively with product and engineering teams to evaluate … authentication, authorisation, and profile management. Design and maintain identity federation and SSO integrations using standards like OAuth 2.0, OIDC, SAML, and SCIM to support customer and partner ecosystems. Enhance customer experience by optimising secure login flows, progressive profiling, MFA/biometric adoption, and adaptive authentication mechanisms. Develop ...

team is responsible for ensuring trust, security, and seamless transactions across PlayStation's digital store. We provide data-driven solutions to support platform services, customer experience, payments, fraud prevention, and risk management. By using advanced analytics and machine learning/AI, we assist in protecting the commerce ecosystem … machine learning, backend engineering, and cloud-scale infrastructure, focusing on building intelligent systems that power our teams. The ideal candidate has hands-on experience building scalable, automated systems. You combine backend engineering expertise with applied AI knowledge, using technologies like LangChain, vector databases, and LLM APIs alongside microservices, Kubernetes ...

leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner Magic QuadrantTM for Business Orchestration and Automation Technologies (BOAT). As a fully … requirements and have engaging technical conversations, and excel at clarifying how Camunda's technology can benefit their business. What You'll Be Doing Map customer requirements to our Camunda product portfolio Position potential quantitative and qualitative business value of Camunda Develop individual Camunda evaluation plans and demos ...

adoption of Latitude's compute and accelerated compute offerings. This role is primarily compute-focused, with the ability to leverage Megaport's ecosystem, existing customer base, and partner network to accelerate pipeline and revenue. You are a hunter who can identify opportunities, articulate a clear compute value proposition … convert prospects into long-term customers. You will collaborate closely with Megaport Sales Pods, Latitude Solution Architects, and Customer Success to deliver a seamless, technically grounded, high-impact sales experience. If you thrive in fast-moving environments, understand the compute market, and know how to build pipeline from both ...

environment fosters professional growth and development, to ensure that all our people thrive. We're committed to transferring and sharing resources, knowledge, skills, and experience across our organisation, and our Global Mobility Programme provides the gateway to a whole world of opportunities. Make a difference We believe businesses have … capable of managing multiple priorities in a fast-paced environment Demonstrate expertise in product lifecycle and good understanding of business analysis and UX/CX design. Effectively demonstrate teamwork skills, problem solving skills, initiative and integrity Excellent English language proficiency and good interpersonal communication skills. Effectively demonstrate strategic thinking, vision ...

leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner Magic QuadrantTM for Business Orchestration and Automation Technologies (BOAT). As a fully … work and make real impact, keep reading, this role could be the one you've been waiting for. About The Role The Senior Developer Experience Engineer is a role in our newly formed Camunda Ex(perience) team within Camunda's Product Engineering department. In this role, you will play ...

stay close to the field by engaging directly with key accounts. Reporting to the VP of Sales, you'll work across account management, customer success, marketing, product, engineering, and operations to deliver a consistent, high-quality experience for GitLab customers and expand our footprint. In this role … discipline, and driving day-to-day execution to meet quarterly bookings and ARR targets. Manage, coach, and develop a team of Account Executives, joining customer meetings and modeling consistent, high-activity, field-focused sales behavior. Drive new logo acquisition across a broad base of medium-sized businesses ...

workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 … average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed ...