7 of 7 Customer Experience Jobs in Staffordshire

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

cloud, cybersecurity, service management, data & analytics, and business applications.You will collaborate with senior leadership to deliver innovative technology solutions that drive operational excellence, enhance customer experience, and support business growth. Your new role Strategic Leadership Develop and execute a comprehensive IT strategy and roadmap aligned with business objectives. … capabilities. Lead incident response and business continuity planning. Digital Transformation: Partner with business teams to design and implement digital products and services that improve customer engagement. Team Leadership: Build and develop a high-performing IT team, ensuring succession planning and capability growth. What you'll need to succeed Proven ...

cloud, cybersecurity, service management, data & analytics, and business applications.You will collaborate with senior leadership to deliver innovative technology solutions that drive operational excellence, enhance customer experience, and support business growth. Your new role Strategic Leadership Develop and execute a comprehensive IT strategy and roadmap aligned with business objectives. … capabilities. Lead incident response and business continuity planning. Digital Transformation: Partner with business teams to design and implement digital products and services that improve customer engagement. Team Leadership: Build and develop a high-performing IT team, ensuring succession planning and capability growth. What you'll need to succeed Proven ...

prioritising, and closing service tickets within agreed SLAs. Working closely with internal Developers, Consultants, and Project teams to ensure accurate and timely resolutions. Attending customer sites when required for solution walkthroughs, troubleshooting sessions, or customer training. Contributing ideas for improving Dynamics support processes and customer experience. Providing … occasional rota-based weekend cover. What We're Looking For Essential: Significant experience in a service desk or application support environment. Strong working knowledge of: Microsoft Dynamics 365 Business Central Microsoft Dynamics NAV Permissions, user management, and core BC modules Business application troubleshooting Confident communicator with excellent written ...

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world. Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider … relationships with our most valued clients. You will act as their main point of contact, ensuring they receive a personalized, engaging, and high-quality customer experience. The role requires a mix of relationship management, sales, strategic thinking, and problem-solving to maximize client's retention and satisfaction. Key Responsibilities ...