1 of 1 Customer Experience Jobs in Sunderland

provide business analysis and improvement expertise and input into Business and IT projects, business improvement and change activities.In the role of Business Analyst, you will utilise your knowledge and experience to support the Business to:-• Develop a deep understanding of what is important to our customers, colleagues and business partners in relation to the activity being completed.• Provide business … and ways of working ensuring the future state reflects industry and technology best practice.• Be aligned with the corporate strategy and proactively identify areas for business improvement that improve customer experience, value for money and realise commercial benefits.• Remain current in relation to business analysis and improvement best practice and evolve the Groups approach, tools and techniques based … maturity.• Provide coaching as needed in relation to the Group’s business analysis approach to increase colleagues' awareness and capability. What you need What we are looking for: Previous experience of working in a Business Analyst role within a highly regulated industry. Experience of end-to-end business process mapping of ‘as is’ and ‘to be’ processes to More ❯