2 of 2 Customer Experience Jobs in Swindon

transform our business to be the leading UK public sector business service provider. About the Role: This role operates within IT/Customer Support Services and supports the delivery of first line (Tier 1) service desk activities across a range of business systems and services. The role applies defined … processes, tools and procedures to ensure timely and effective resolution of incidents and service requests, providing a high-quality customer experience. Duties will include, but are not limited to the following: * Act as a first point of contact for IT service requests, incidents and queries via multiple channels (e.g. ...

with Network Managers to ensure suppliers are meeting agreed Service Level Agreements (SLAs) and provide support in resolving invoice queries, supplier issues, and escalated customer complaints. You will be responsible for maintaining and updating supplier databases, ensuring records remain accurate and up to date, while also carrying … team. In addition, you will play a key role in identifying opportunities to improve processes and service delivery, helping to enhance operational efficiency and customer experience. Ensuring Your Success To be successful in this role, you will have strong organisational skills with excellent attention to detail and the ability ...