1 of 1 Customer Experience Jobs in Thurrock

grow into the top 5. We have implemented an ambitious and exciting leasing strategy, seeking to draw the biggest UK and global brands to the centre, to enhance shopper experience and we are beginning to see the results of this. A full centre rebrand has been approved by SGS and is due to be implemented over the summer months. … services at Lakeside Shopping Centre, including security, cleaning, waste, and other outsourced or in-house service contracts. The Soft Services Manager is responsible for ensuring operational excellence, exceptional guest experience, and alignment with Lakeside's vision of being a safe, welcoming, and best-in-class retail and leisure destination. Key Responsibilities Leadership & Strategy Lead a large, multi-disciplinary soft … services team covering security, environmental services, and customer-facing operations. Ensure strong people management, fostering collaboration and operational excellence across all teams. Promote a high-performance culture aligned with Lakeside's brand values, customer expectations, and ESG goals. Line manage the Environmental Services and Security Managers, ensuring robust operational procedures are in place and consistently followed. Take full More ❯