Support Manager - 2nd Line
- Hiring Organisation
- Som3
- Location
- Wakefield, West Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum
escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output … working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience ...