1 to 25 of 86 Customer Experience Jobs in Warrington

track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯

Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting … account reviews to ensure a streamlined customer experience and to Manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts is required by world leader in AI driven driver real-time … Allowance + Bonus dependent on Commission Circa 20-30% + Benefits Key skills required for the role of Account Manager – SAAS – Telematics include Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer More ❯

and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. … our existing APIs Brainstorm features with our product managers and designers and guide decisions based on your knowledge of the codebase Assist our skilled Customer Experience team in triaging bugs and solving issues in production Spread knowledge of new web technologies and best practices within the team Take … monitoring the health of the systems in production Work in a multi-functional team to exceed our customers' expectations 🧰 What you’ll need: Strong experience working with Ruby Good CS fundamentals and practical knowledge of solid principles and design patterns Proficiency with PostgreSQL, a good understanding of the differences More ❯

guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case … relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Preferred Competencies & Experience Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing … to shaping and selling of digital transformation projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as More ❯

surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone, email … and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

Are you a proven closer who thrives on building and converting your own sales pipeline in the digital customer experience space? As a key member of the Commercial team, you'll drive the entire sales journey—from identifying high-potential opportunities to negotiating and closing transformational deals with … major brands. You'll represent our clients cutting-edge digital customer experience solutions that are reshaping how companies engage with their customers. We're seeking a strategic, results-driven dealmaker ready to make a significant impact on our growth trajectory. Your Impact Strategic Lead Generation: Develop and qualify … Management: Maintain precise forecasting with a well-qualified, accurately staged sales pipeline Market Expansion: Spearhead our growth across the retail sector and broader digital CX marketplace Your Expertise Proven success in B2B sales within digital services, CX technology, SaaS, or transformation consulting Demonstrated ability to close high-value, multi-stakeholder More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

of the product function as it grows. You will be a dynamic and results driven product individual, who has a passion for improving our customer experience. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Experience working within product management. Experience on customer facing digital products. Demonstrable experience of product launches and continuous improvement that achieves Business objectives. Experience in delivering mobile application related products and services. Strong understanding of product lifecycles with a drive to understand the customer through … continuous customer discovery and user research, at all stages of the development lifecycle. Ability to drive and understand the customer through continuous customer discovery and user research, at all stages of the development lifecycle. Strategic thinking and the ability to translate Business goals into achievable product plans. More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … teams for delivery locations and solution types Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities Incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company Support post-implementation reviews of new businesses More ❯

to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and … call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you … A typical day as a Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

planview.com, and connect with us on LinkedIn, Instagram, and X. The Opportunity The Account Manager (AM) is responsible for ensuring success, ongoing retention, and customer value achievement for a portfolio of Planview customers. This role will partner with the customer to understand their business challenges and goals to … build a journey success plan to enable their desired/expected business outcomes and business objectives. The AM is responsible for helping the customer achieve Planview solution adoption and ensure ongoing retention and growth. What You'll Do Develop trusted advisor relationships with xVP/C-level and articulate … the value of the Planview solution to the customer including key sponsors and stakeholders. Drive and support customer adoption and successful expansion of Planview’s products throughout the customer enterprise. Partner with internal team members and subject matter experts to strategize on a customer’s ongoing More ❯

in the UK as this role will be a home based position. The company is seeking a candidate to effectively drive the success and customer experience of their Real World Data (RWD) and Real-World Evidence (RWE) deliveries. Ideal candidate is someone who understands how to work with … data beyond manually collected CRFs. Ideally, you will have experience with software platforms, AI-powered tools, and other technology-based solutions for extracting and processing both structured (e.g., EHR data) and unstructured (e.g., clinical notes or imaging reports) data directly from hospital systems. Specifically, the company need someone comfortable … with technologies that can handle structured data such as EHR data and unstructured data like clinical notes or imaging reports, ideally using software solutions. Experience Experience from leading delivery of complex, multi-country observational studies (extraction & abstraction) for commercial sponsors i.e. life science companies Experience from successfully More ❯

Senior Product Manager | Shape the Future of Customer Experience ✨🚀 Role : Senior Product Manager Salary : Up to £80,000 per annum plus bonus plus car allowance Location : Hybrid (Manchester) - 3 days per week in the office Our client is undergoing a strategic technology transformation to drive efficiency and growth. … instrumental in shaping the journey of millions of customers. Key responsibilities for the Senior Product Manager: Drive the strategic development and successful delivery of customer-centric technology solutions. Take ownership of key product areas focused on enhancing experience. Oversee the integration of digital solutions with physical infrastructure in a …/digital integration. A deep understanding of operational technology and its application in complex, real-world environments. Exceptional stakeholder management and business partnering skills. Experience managing external technology vendors and overseeing technical implementations. This is a fantastic opportunity to make an impact on a large scale within a dynamic More ❯

hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future … planning CRM – Customer database management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting … and debugging tracking issues. You will provide valuable insights that enhance the customer experience and improve conversion rates. Key Responsibilities: Ensure data quality and debug tracking issues for web analytics tools such as GA4, Looker, and Power BI Extract, assess, and report on website data, delivering actionable insights More ❯

work with innovative businesses who care about data-driven, human-centered hiring. About the Role We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience … to ensure client feedback informs product development Identify growth opportunities within accounts and support upsell/cross-sell initiatives Help refine and improve our customer experience processes as we scale Ideal Background 2+ years of experience in customer success, account management, or client-facing roles Experience More ❯

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises … can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com Want to … drive collective success. Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity More ❯

Advisory capability. Unfortunately, sponsorship won't be available for this vacancy. We have a top end budget of £88k for this role (dependant on experience) as well as an £8k bonus. The role will primarily be remote with occasional travel as and when required dependant on client needs. (Likely … cloud-powered solutions Designing cloud operating models for public, private, hybrid and multi-cloud environments Advising on cloud adoption, security, DevSecOps, data transformation, and customer experience evolution Collaborating with senior stakeholders and cross-functional teams to deliver measurable outcomes Building client relationships and identifying new opportunities to drive … dynamic environments, love solving complex problems, and know how to balance innovation with execution. Here’s what you bring: Minimum of 7 years commercial experience within technology Proven experience designing and delivering cloud strategies on AWS, Azure, or GCP Track record of successful cloud migrations and enterprise transformations More ❯

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a Salesforce … latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience … opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France More ❯

we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can More ❯

we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can More ❯

executes engagements and take a proactive approach to mitigating potential risks before they arise. What you need: Bachelor’s degree or relevant years of experience in lieu of degree At least 10 years’ experience of working with the retail sector, preferably within a system integrator Experience developing … and implementing client strategies to drive revenue growth, enhance customer experience, and improve operational efficiency. In-depth understanding of sector specific requirements and the ability to navigate complex regulatory environments. Experience in executive revenue-generating roles, bringing comprehensive business acumen to account strategies and cultivating ‘win-win More ❯

client who plan to improve their current AI infrastructure (chatbots, and demand forecasting). The client operates primarily in a Microsoft environment hence demonstratable experience using Azure functions in an AI context is a must. AI Engineer Key Responsibilities: Develop and optimise AI-powered recommendation engines, chatbots, and virtual … assistants to enhance customer experience and personalise interactions. Create predictive models for demand forecasting, inventory management, and dynamic pricing to optimise operations and reduce costs. Build machine learning models for content recommendation engines and audience insights. Design AI-driven marketing tools, customer segmentation models, and automated A … generative AI techniques for the creation of imagery relevant to client needs. Collaborate with cross-functional teams to integrate AI solutions across marketing, operations, customer service, and sales. AI Engineer Required Qualifications and Skills: Proficiency in programming languages such as Python, R, or Java, with experience in AI More ❯

with Product Strategy Leadership and the Design & Consultancy Director, you’ll connect research, business goals, and innovation to craft transformative products. Your work shapes experience visions, translates strategy into action, and empowers clients to deliver solutions that don’t just function—but truly inspire. Across industries, you’ll turn … and enhance product strategy. Research and Strategic Insights: Expertise in conducting and synthesizing user research, competitive analysis, and market benchmarks into actionable design strategies. Experience Vision & Roadmapping: Ability to create experience blueprints, define strategic initiatives, and prioritize design efforts alongside product and delivery managers. Human-Centred Design: Proficient … overall user experience. Planning & Delivery: Strong time management skills to manage multiple design initiatives, ensuring high-quality, timely delivery. Minimum 5 years of commercial experience in design Very strong English verbal and written communication skills Key Soft Skills : Facilitation & Collaboration: Proficient in steering collaborative efforts, communicating design decisions, and More ❯