2 of 2 Customer Experience Jobs in Warrington

User Research Lead - Digital Products & Customer Experience (12-month FTC) Location: Hybrid (Manchester, 3 days onsite) Salary: £65,000 - £75,000 + Excellent Benefits Package Are you passionate about delivering customer-first digital experiences through insight-driven research? We're looking for a User Research Lead to head up research efforts across a range of online products … ensuring user needs are at the heart of every design decision. This is a fantastic 12-month fixed-term opportunity to join a well-established, digitally focused organisation where customer experience and accessibility are front and centre. You'll help shape product strategy, mentor researchers, and embed user-centred thinking across teams. The Role: Lead and mentor a … and experimentation in research practices. Facilitate workshops, journey mapping, and research critiques to foster alignment and drive optimisation. Align research priorities with strategic goals to deliver maximum impact across customer journeys. What You'll Bring: Strong background in user-centred research with experience in both qualitative and quantitative methods. Previous leadership or management experience in a research More ❯

quality administrative support to the IT sales team, improving operational efficiency. Prepare and manage sales documentation, such as contracts, deal packs, and other essential paperwork. Create and issue accurate customer quotes, ensuring alignment with sales specifications. Communicate with customers to gather information, clarify requirements, and address queries. Develop and organise sales materials and presentations tailored to client needs and … strategies. Oversee the administrative aspects of sales processes, ensuring compliance with internal procedures. Coordinate with internal departments to ensure smooth sales order processing and documentation. Experience and Skills Required Proven experience in a sales administration role Ideally expertise in managing sales documentation, contracts, and quotes or similar Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with CRM … systems. Excellent verbal and written communication skills. Strong organisational abilities with a keen attention to detail and experience juggling multiple requests while prioritising tasks. A proactive, customer-focused approach, with the ability to resolve issues effectively. A collaborative team player who can support the sales team in achieving their goals. Benefits Flexible working options 33 days holiday including More ❯