1 of 1 Customer Experience Jobs in West Dunbartonshire

of answering ‘how to’ questions, providing a first-time fix where possible and offering the most appropriate and efficient solution. You will also have experience with datacentre or server rooms including network and server support. This role is to provide face to face first line and second line support … desktop/mobile and network systems and to ensure that this support meets the established Service Level Agreements and quality standards in line with customer expectations. In addition to this you will provide hardware support, including configuration and replacement of devices. There will be a requirement to take part … in an on-call rota providing out of hours support when required by the customer/s. The most integral element of this role is the enhancement of Customer Experience which requires a positive, upbeat, and proactive ‘can do’ attitude. EXPERIENCE : Appropriate IT background and experience More ❯