1 of 1 Customer Experience Jobs in Westcliff-on-Sea

day monitoring of in house and client equipment both physical and cloud stored. Role Achieve KPI’s given within your role where they are set out in writing. Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary … clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other employees within the business. Attend service training and webinar sessions to improve product knowledge. To … review and interact with our customers where required to improve their customer experience. Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate. Ensure customer, suppliers’ and employees’ expectations are managed as per our values. Use initiative to learn new products & systems and More ❯