1 of 1 Customer Experience Jobs in the Wirral

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 7 365 We need you to More ❯