12 of 12 Customer Experience Jobs in Merseyside

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional … teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their … primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion - for golf, retail, and creating a great customer experience Respect - for colleagues, customers, and partners Integrity - in how we communicate and make decisions Drive - to continually improve and achieve high standards Expertise - in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for golf, retail, and creating a great customer experience Respect – for colleagues, customers, and partners Integrity – in how we communicate and make decisions Drive – to continually improve and achieve high standards Expertise – in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Systems & Data … Services, managing a small team of advisors and administrators to ensure effective Human Capital Management (HCM) user administration, maximising systems capability and automation to enable effective service delivery and customer experience, ensuring the accuracy and integrity of people data across the Group at all times. About you We are looking for someone who Experience of successfully leading … managing and motivating HR teams, including managing team performance. Experience of successfully providing HR systems support and administration within a large complex organisation. Comprehensive working knowledge of HCM databases and systems, particularly Payroll, Recruitment, Core HR and Learning and Development systems with advanced MS Office skills e.g. excel. Why Riverside? At Riverside, we’re a housing association with a More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion - for golf, retail, and creating a great customer experience Respect - for colleagues, customers, and partners Integrity - in how we communicate and make decisions Drive - to continually improve and achieve high standards Expertise - in what we do … results. Monitor competitor activity and market trends to inform campaign planning. Ensure all digital trading activity aligns with the wider marketing calendar and business objectives. What You'll Bring Experience in digital trading, eCommerce, or campaign management. Strong commercial mindset with the ability to translate marketing concepts into high-performing digital activity. Proven leadership and mentoring skills. Advanced analytical … skills and experience with campaign performance reporting. Excellent organisational skills and the ability to manage multiple priorities. Creative problem-solving ability and a track record of delivering innovative solutions. Strong collaboration skills and the ability to work with cross-functional teams. Experience with digital content and promotion platforms (such as CommerceTools and Amplience) is beneficial. If you're More ❯

a mobile services start-up, we've grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer-centricity, innovation, transparency, and trust. We actively prevent security risks and deliver solutions designed for each client's unique … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … You're naturally aligned with MSP-style work, deeply familiar with security frameworks, and thrive at the intersection of strategy and execution. In addition to this, you must have experience in/exposure to: Background in MSP/MSSP environments. Proven history of facilitating workshops and supporting sales from warm leads through closure. Strong understanding of ITIL, CAB, and More ❯

a mobile services start-up, we’ve grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer-centricity, innovation, transparency, and trust. We actively prevent security risks and deliver solutions designed for each client’s unique … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … You’re naturally aligned with MSP-style work, deeply familiar with security frameworks, and thrive at the intersection of strategy and execution. In addition to this, you must have experience in/exposure to: Background in MSP/MSSP environments. Proven history of facilitating workshops and supporting sales from warm leads through closure. Strong understanding of ITIL, CAB, and More ❯

working in an Agile way and confident working alongside both technical and non-technical stakeholders. The kind of person we are looking for: At least 1+ year of prior experience as a Software Tester/QA Engineer in a software engineering team Mix of Manual and Automated software/application test experience ideally Testing Principles and Practices Ability … You will join an established team of Software Testers who collaboratively work in a cross-functional team to control and improve the quality of our client's software and customer experience by identifying and preventing defects to ensure that the software is fit for purpose for customers. You will evaluate requirements along with user stories and also participate More ❯

DOE, plus bonus. The Role: We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improvement performance … appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company. Key Responsibilities: Manage ecommerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using systems like Linnworks, connecting with … Amazon, eBay, The Range, Wickes and others. Improve workflows, automation, and overall efficiency. Utilise data analytics to drive performance improvements. The individual Were looking for people who have: Experience in ecommerce operations, supply chain, or logistics management with a strong focus with ecommerce. Strong knowledge in ecommerce platforms such as Shopify Knowledge of marketplace integrations and automation tools like More ❯

working with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands.To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This … Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK driving licence (essential) Flexibility for More ❯