7 of 7 Customer Experience Jobs in Merseyside

City Centre. Overseeing website management, UI/UX design, analytics, front-end and back-end development, as well as SEO and engagement strategies, you will be responsible for optimising customer experience, driving operational efficiencies, reducing costs and enhancing conversion rates across our digital ecosystem. The ideal candidate will have a data-driven mindset, strong leadership abilities, and a … schemes in 10 major cities, with an impressive £1.6bn worth of developments in the pipeline. Key Responsibilities: Define and execute the product roadmap in alignment with business growth and customer needs. Identify opportunities to enhance user engagement, conversion, and operational efficiencies. Develop and implement SEO (Search Engine Optimisation), CRO (Conversion Rate Optimisation), and UX/UI strategies to improve … site performance and user retention. Ensure digital assets (website, booking systems, customer portals) are optimised for scalability and security. Customer-Centric Growth & Innovation Utilise user research, data analytics, and A/B testing to improve UX and drive engagement. Optimise customer journeys across digital touchpoints to maximise retention and bookings. Identify and prioritise new product features based More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to … 3rd parties that provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud … processes (incident, problem, and change management). Familiarity with database management, APIs, and system integrations. Ability to prioritise tasks and manage multiple responsibilities in a fast-paced environment. Proven experience in application support, management, or a similar role. Experience working with enterprise applications (e.g., ERP, CRM, or bespoke systems). Certifications in relevant technologies or ITIL framework (desirable More ❯

test design, analysis, validation, training, and documentation. Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals. Acquire various data sources to enable holistic analysis at a global level. Establish performance benchmarks, conduct analyses, and prepare reports on … document periodic trend summaries, and provide updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed customer expectations. Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. … conducted manually by guards deployed at stations. BASIC QUALIFICATIONS Basic Qualifications include: Bachelor's Degree or 5+ equivalent professional experience. 2+ years of people management experience. 3+ years of experience in control room management, law enforcement, loss prevention, risk management, supply chain management, or other related field. Relevant work experience in data science, business analytics, business intelligence (BI More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

Customer Service Representative Location: Liverpool HQ (On-site) Company Description BreezeMove is on a mission to transform the home-moving process. Based in Liverpool, we are a fast-growing technology company that brings transparency, speed, and security to property transactions. Our innovative platform reduces fall-throughs, shortens completion times, and offers real-time updates that benefit buyers, sellers, estate … agents, and solicitors alike. As we continue to scale rapidly, were looking for an organised, proactive, and communicative Customer Service Representative to join our dynamic team at our Liverpool headquarters. About the Role This full-time, on-site role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an … exceptional customer experience. Youll play a key part in supporting our usershelping them navigate the moving process and ensuring their experience with BreezeMove is seamless and positive. Key Responsibilities Provide responsive and professional support to customers via phone and email Proactively manage client communications to ensure satisfaction and clarity throughout the home-moving process Liaise with multiple stakeholders More ❯

defined pillar of the omni-channel platform. The role involves assisting with project coordination, stakeholder engagement, requirement capture and creation, User Acceptance Testing (UAT), release management, data analysis, and customer support.? This is truly an exciting opportunity to grow and learn in a fast-paced and innovative environment. The right candidate will be able to pick up new skills … and communication with stakeholders? Engage with stakeholders to gather and understand their requirements, and to ensure that their needs are met, with a focus on the end-to-end customer journey? Support in the UAT process, including developing and executing test plans, and coordinating with stakeholders to gather feedback, with a focus on ensuring that the customer journey … is seamless across all channels? Manage the release process, including planning, scheduling, and executing releases, with a focus on minimizing disruption to the customer experience? ?Analyse data to identify trends and insights, and to support decision-making, with a focus on understanding the customer journey and improving the customer experience? Provide customer support, including More ❯

our infrastructure and applications. For further information, please review the job description within the recruitment pack attached below. Who are we looking for? The ideal candidate will have demonstrable experience in a similar role within an IT Service Desk, delivering a great customer experience and managing incidents and service requests. We'll want you to be on More ❯