12 of 12 Customer Experience Jobs in Wolverhampton

Location: Hybrid Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers know … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this More ❯

Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Salary: Up to £65,000 (depending on experience) Location: United Kingdom - Remote TechOhana has collaborated with a flourishing Wealth Management end user who is searching for a Senior Salesforce Administrator to take charge of their Salesforce platform … and drive its optimisation to deliver exceptional user experiences. As the SME for their Salesforce platform, you'll have the chance to shape the organisation's future, significantly impacting customer experiences and overall efficiency. Collaborating with a diverse team, you'll be empowered to lead projects, implement innovative solutions, and drive continuous improvement. Day-to-day BAU tasks will More ❯

team, working closely with developers, product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. Key Responsibilities: Analyse and define requirements to deliver clear business outcomes Create user stories, acceptance criteria, and support UAT Collaborate … stakeholders and third parties Lead workshops, planning sessions and facilitate cross-functional collaboration Maintain momentum through Agile delivery and evolve processes where needed What We’re Looking For: Proven experience as a Business Analyst in fast-paced environments Strong Agile delivery knowledge and hands-on experience with tools like JIRA Excellent communication, facilitation, and stakeholder engagement skills Ability … to think critically, solve complex problems, and challenge constructively Experience working on digital products or within financial services is highly desirable What You’ll Get: Employee benefits scheme and wellness initiatives Continuous learning and development support Enhanced maternity/paternity pay Onsite parking, snacks, and social culture A genuinely inclusive, innovative, and supportive team If you're a curious More ❯

long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The … role We are seeking a highly skilled Technical Business Analyst to join our team, working with a leading Automotive Showroom Enquiry Management System. The ideal candidate will bring extensive experience in business analysis, a deep understanding of the automotive sector and the ability to manage and deliver complex Agile projects from inception to completion. This role involves working closely … with stakeholders to analyse business needs, create critical Agile artefacts and support delivery throughout the project lifecycle. Automotive industry expertise is preferred. Experience working with public cloud-based enterprise data transform and load products and services (e.g., Mulesoft, SnapLogic, Boomi, Kafka) is preferred but not required. Proficiency in JIRA is also highly advantageous. Key responsibilities include: Lead Analysis Projects More ❯

that drive real impact. Partnering with Product Strategy Leadership and the Design & Consultancy Director, you’ll connect research, business goals, and innovation to craft transformative products. Your work shapes experience visions, translates strategy into action, and empowers clients to deliver solutions that don’t just function—but truly inspire. Across industries, you’ll turn insights into direction and ideas … skills to address business challenges and enhance product strategy. Research and Strategic Insights: Expertise in conducting and synthesizing user research, competitive analysis, and market benchmarks into actionable design strategies. Experience Vision & Roadmapping: Ability to create experience blueprints, define strategic initiatives, and prioritize design efforts alongside product and delivery managers. Human-Centred Design: Proficient in applying human-centred design … user needs and enhance the overall user experience. Planning & Delivery: Strong time management skills to manage multiple design initiatives, ensuring high-quality, timely delivery. Minimum 5 years of commercial experience in design Very strong English verbal and written communication skills Key Soft Skills: Facilitation & Collaboration: Proficient in steering collaborative efforts, communicating design decisions, and managing stakeholder interactions across diverse More ❯

Social network you want to login/join with: Senior Consultant – Customer Identity & Access Management (CIAM), wolverhampton col-narrow-left Client: Ampstek Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: About the Role: As a Senior Consultant in Customer Identity & Access Management … CIAM), you will play a strategic and technical leadership role in shaping Roche’s digital customer experience. Positioned within our CIAM Product Line, you will be responsible for guiding the end-to-end architecture, implementation, and evolution of enterprise-scale identity solutions, with a particular focus on SAP Customer Data Cloud (SAP CDC). This role is ideal … for a self-driven expert who thrives at the intersection of technology, business, and user experience—bringing consultative insight, innovation, and governance to a highly visible area of our digital transformation. Key Responsibilities: Architect and lead the implementation of secure, scalable CIAM solutions using SAP CDC, aligned with Roche’s enterprise digital strategy. Serve as a consultative partner to More ❯

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the largest multi … come together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the opportunity to … be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development Build and enhance relationships, processes More ❯

Data Management (MDM) build-out The Role As the MDM Lead, you will: Provide technical leadership across the MDM programme Drive the use of trusted master data to enhance customer experience, optimise service delivery, and improve operational efficiency. Ensure master data readiness to support advanced analytics, AI/ML initiatives, and automation across business operations. Work with the … practices Oversee the MDM technology solution (Informatica desirable, but not essential – training available) Collaborate with Data Governance and Data Intelligence teams Drive consistency and quality across key data domains: Customer, Product, Service, and Location (with more to follow) Working alongside Data Engineering, MDM & IPAZ, and Integration teams Part of a growing platform team (currently 10–15 people) with further More ❯

Analytics Consultancy is seeking an Adobe Analytics specialist to join the team! The Company A fast-growing, specialist consultancy offering full-service expertise across digital analytics, implementation, CRO, and customer experience. The Role As a Lead Adobe Analytics Consultant, you’ll serve as a subject matter expert in Adobe Analytics while also owning client relationships, delivery roadmaps, and team … functional projects spanning insight generation, CRO planning, and broader analytics strategy. Mentor and guide junior team members while representing the consultancy in client meetings and presentations. YOUR SKILLS AND EXPERIENCE Adobe Analytics SME – confident with Adobe Workspace, Report Builder, metrics, segments, nested containers End-to-end implementation experience of Adobe Analytics Bonus if you’ve worked with CJA … Customer Journey Analytics) Strong communicator – client-facing and comfortable leading conversations Agency or Consultancy background BENEFITS Up to £78,000 Opportunity to grow and develop your career HOW TO APPLY Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page. #J-18808-Ljbffr More ❯

winning organisation who are looking for a talented and experienced Java Developer to join their dynamic team on a permanent basis. This is a great opportunity to create exceptional customer experiences and work on cutting-edge technology! As a Senior Engineer, you will be responsible for leading the design, development, and maintenance of high-performance core applications. Whilst overseeing … cross-functional teams to ensure the delivery of high-quality solutions. Location: South East/Remote. Salary: up to £95,000 + + competitive benefits, depending on experience. Requirements: Experience building and shipping large scale applications Knowledge of Java AND OR Kotlin A solid understanding of AWS OR GCP Experience with TDD and pain programming. Experience with … third-party libraries and APIs. Experience leading engineering decisions in a complex environment and influencing a wide range of stakeholders. Strong understanding of software architecture and architectural patterns, including microservices and event-driven architectures. CI/CD in complex environments. Proven track record of creating highly performance, scalable applications Must have leadership experience. If you meet the above criteria More ❯

a proven track record in digital transformation, digital product, CRO, full-funnel marketing, and performance optimisation. You’ll be responsible for digital strategy, web and platform development, UX/CX improvements, lead generation, and MarTech optimisation, while collaborating closely with commercial, brand, sales, IT, and external agencies. You thrive on complexity, see opportunity in challenge, and bring clarity, energy, and … to make bold things happen. Apply today and help shape the digital future of a business with big ambitions. You will need to have strong digital product and web experience aswell as broad experience across all digital marketing channels. More ❯

CONTRACT) - FAST-GROWING DTC LIFESTYLE BRAND 6 month FTC initially We're working with an exciting consumer-led brand undergoing ambitious growth and digital transformation. As they expand their customer experience and ecommerce offering, they're looking for a talented and proactive Product Designer to join the team for an initial 6-month contract. You’ll be helping … shape the future of their user experience across web, onboarding, and retention journeys. This is a unique opportunity to work on a purpose-driven product in a business that values experimentation, collaboration, and creative autonomy What they need – Someone with solid UX/UI experience who can lead features end-to-end with confidence and creativity A designer … who can thrive in ambiguity and suggest smart, insight-led solutions (not wait for a perfect brief!) A digital thinker with ecommerce experience (non-negotiable) and a strong feel for optimising conversion and user flows Someone who enjoys being part of a fast-moving, empowered squad and isn't afraid to get their hands dirty A self-starter who More ❯