1 of 1 Customer Experience Jobs in Worthing

oversees the changes needed to transform payments related business processes from complex, multiple and individual activities to a single set of generic, functional processes. Experience in consultancy and project delivery to successfully manage complex operational projects within challenging timescales, scope, and cost is essential. Person specification The successful candidate … will: Standardise, harmonise and improve payment processes across HMRC. Develop and evolve processes and functions to improve the overall customer experience. Understand and manage project risks, issues and dependencies ensuring mitigating actions are identified and actioned. Operate under pressure and respond quickly to changing circumstances and tight timetables as … Proven track record of successfully delivering significant, complex change in a large public sector organisation. Strong commercial, financial and risk management skills. Knowledge and experience of HMRC finance and payments processes. Qualifications A consultancy certification from the Institute of Management Consultants or the Chartered Management Institute. A project management More ❯