2 of 2 Customer Insight Manager Jobs in the UK

Customer Oversight Reporting and Insights Manager CITY: London COUNTRY: United Kingdom JOB FUNCTION: Customer Oversight JOB TYPE: Full time We have the opportunity for a Customer Oversight Reporting and Insights Manager to join our Customer Oversight department here at Tokio Marine Kiln. You will report into the Head of Customer Oversight and will … assist in improving, controlling, and delivering the reporting and analysis requirements for Customer Outcomes, ensuring the reports are consistent, designed to meet the needs of the audiences, streamlined operationally, and contain a single source of the truth. You will lead the development and implementation of insights into the various Customer Outcomes reporting, ensuring insights are relevant to the … the latest techniques and methodologies. The role includes responsibility for: Overseeing & supporting the gathering of requirements, identification of data gaps, and aid in the creation of new/modified Customer Outcomes report templates and building reporting solutions. Managing the integrity of the Customer Outcomes MI Reporting, ensuring that problems are speedily resolved, and suitable control mechanisms are implemented More ❯

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯