2 of 2 Customer Insight Jobs in Bath

in the enterprise device management space. Our client, an internationally recognised provider of SaaS solutions to resellers, distributors, and end-users, is seeking a Customer Liaison Officer/1st line technical support to join their growing support and implementation team. This role offers an exciting opportunity to work with … over 1,400 customer organisations across multiple time zones, providing high-quality customer care, product implementation, and 1st line technical support. Key Responsibilities: Deliver 1st line customer care and technical support across a suite of enterprise software tools. Act as a primary point of contact for customer … account management. Respond to and triage technical queries via shared support systems and email channels, escalating to technical specialists as necessary. Coordinate and conduct customer meetings, including virtual demos and review sessions. Perform system setup tasks including licensing, monitoring, asset tracking, and light reporting functions. Support internal sales and More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯