3 of 3 Customer Insight Jobs in Birmingham

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This … exciting opportunity for someone who enjoys combining customer insight, content creation and technology to improve customer journeys and drive meaningful business impact. The Role You'll be responsible for building and maintaining customer-facing support content, helping customers find answers quickly and reducing reliance on traditional ...

strive for a more human-centred business. The Research team is critical to this and to support teams across the business in ensuring human-insight is at the heart of every decision. This role will lead the research team into its next evolution, strengthening our research operations and prioritising … high-impact research which naturally combines a range of methodologies (qualitative and quantitative) to deliver rigorous insight across the organisation. The role requires someone who understands market insight, continuous CX programmes and UX research, offering an opportunity to showcase holistic research leadership. Success will look like strong partnerships ...

join their programme on an initial 2-month contract. This role will play a key part in designing, configuring and optimising document generation and customer communication solutions within a Microsoft Dynamics 365 and Power Platform environment. You will work closely with business stakeholders, functional consultants and technical teams … management capabilities. Responsibilities Configure, administer and optimise Document Core Pack (DCP) solutions within Dynamics 365 CE Design and implement automated document generation processes and customer communication workflows Gather and analyse business requirements, translating them into functional solutions Collaborate with stakeholders to improve document lifecycle management and operational efficiency Support ...