1 of 1 Customer Insight Jobs in Borehamwood

Our Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business - ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company, and owning key CX metrics. About the Job Location … HQ Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid's customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers world-class experiences to our clients. For us this … means our HCX takes a lead in supporting and developing our CX plans and customer performance metrics and customer first approach & strategy. Duties & Responsibilities Build and own the end-to-end customer journey across all departments Establish and drive NPS/CSA/Churn tracking and act on insights Proactively identify at risk customers and create playbooks More ❯