2 of 2 Customer Insight Jobs in Hertfordshire

Our Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business - ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company, and owning key CX metrics. About the Job Location … HQ Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid's customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers world-class experiences to our clients. For us this … means our HCX takes a lead in supporting and developing our CX plans and customer performance metrics and customer first approach & strategy. Duties & Responsibilities Build and own the end-to-end customer journey across all departments Establish and drive NPS/CSA/Churn tracking and act on insights Proactively identify at risk customers and create playbooks More ❯

business activities, ensuring data accuracy and confidentiality. Cross-Departmental Coordination Liaise with technical teams, project managers, and consultants to align client expectations with deliverable outcomes. Provide market feedback and customer insights to the management team to support product development and service enhancement. Support the recruitment, onboarding, and development of junior business development staff as the company grows. Key Skills More ❯