9 of 9 Customer Insight Jobs in the East of England

Overview As a Data Architect, you will play a pivotal role in designing, implementing, and optimizing enterprise-grade data solutions using Microsoft Fabric technologies in support of Dynamics 365 Customer Engagement (CE) projects. You'll collaborate closely with business stakeholders, technical leads, and delivery teams to ensure scalable, secure, and insight-driven platforms. Key Responsibilities Architect and implement … data architecture (Dataverse, Common Data Model, API integration). Proficiency with Azure Data Factory, Synapse Pipelines, Lakehouse architecture, and Power BI. Solid understanding of CRM business processes: Sales, Marketing, Customer Service. Familiarity with CI/CD for data platforms, DevOps practices, and environment management. Strong communication skills for liaising with CRM, data engineering, and business teams. Desirable Experience with … Microsoft Purview for data governance in regulated industries. Knowledge of customer insights, personalization, and segmentation solutions powered by CE data. Certification in Microsoft Azure/Data engineering or Dynamics 365. More ❯

environments is designed to maximize our impact on R&D. The Product Management team partners with R&D stakeholders and Onyx leadership to develop a strategic roadmap for all customer-facing aspects of Onyx, including data assets, ontology, Knowledge Graph/semantic search, data/computing/analysis platforms, and data-powered applications. We are seeking a highly skilled … for our DevOps and Infrastructure products. In this role, you will be responsible for developing and executing the product strategy of our DevOps and Infrastructure platforms to meet the customer needs. You will partner closely with the leaders of Onyx's engineering teams (DevOps and Infrastructure, AI/ML analysis and computing platform, data & knowledge platform, data engineering, UI … the successful launch and adoption of DevOps and Infrastructure products. Together, you will facilitate joint planning and execution of the product roadmap, ensuring a balance between strategic development and customer-facing deliverables. You will also play a key role in devising, tracking, and publicizing metrics that measure the impact and performance of Onyx platform products. This ensures that we More ❯

Senior Functional Consultant – Dynamics 365 CE (Customer Service Workspace) Role Overview We are seeking an experienced Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Service , with a primary focus on Customer Service Workspace . The ideal candidate will be responsible for designing, configuring, and delivering modern omnichannel service experiences. You will work closely with … stakeholders to translate business needs into robust, scalable D365 CE solutions, ensuring seamless integration across communication channels and service processes. Key Responsibilities Act as the subject matter expert on Customer Service Workspace , designing and delivering tailored experiences for service agents. Lead client workshops to gather requirements and translate them into functional specifications and solution designs. Configure and extend the … Core Customer Service module , including case management, queues, SLAs, entitlements, and knowledge management. Implement Customer Engagement and Service Channels , ensuring a seamless and integrated customer journey. Configure Customer Profile and Interaction Management , enabling a 360° view of customer interactions across channels. Set up and optimize Email and LiveChat configurations, including channel setup, templates, and automation More ❯

team. As the sole provider of Salesforce DevOps rooted in true DevOps best practices, we're looking for a passionate individual who can translate complex technical features into compelling customer-centric stories, drive strategic product launches, and ultimately, accelerate our market leadership. We are particularly interested in candidates who have experience working with a diverse collection of products and … impactful sales collateral decks, product demos, competitive battle cards, and delivering effective training. Uncover Market Opportunities: Through thorough market research and competitive analysis, you will identify key market trends, customer needs, and opportunities for product growth, directly influencing product strategy and development. Optimise Marketing ROI: You will track and analyse the performance of product launches and product marketing-led … Functional Collaboration: You will work closely with product managers, sales, engineering, and other marketing team members, building strong relationships and ensuring seamless collaboration and execution of marketing plans. Champion Customer Insights: In partnership with product management you will work together to undertake customer research to shape positioning, messaging, and marketing strategies. You will ensure our products and marketing More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. Change Leadership … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a … sectors. A strong track record of leading, mentoring, and developing sales teams in fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change - whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. Change Leadership … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a … or engineering sectors. A strong track record ofleading, mentoring, and developing sales teamsin fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change- whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. More ❯

with the team and wider business. The role... Strategic planning to increase sales performance within your assigned areas for year on year growth, create monthly promotional campaigns tailored to customer demands and market trends to maintain a strong market presence. Data analysis across online performance, customer insights and market research to identify and action improvements Ensure content is … availability to maximise sales and profit against objectives Contribute to continuous improvement measures to support business growth and success Carry out market research to keep on top of trends, customer demand and competitor activity Reporting to management on performance, development areas and competitor activity The desired candidate will have... Ideally existing experience within a similar role in Ecommerce or More ❯

disciplinary teams to build cloud software for Ring's innovative consumer electronics products. From enhancing existing features to designing new from scratch, you'll have rare opportunity to analyse customer experiences, work on proof-of-concepts, develop high-performance production-ready cloud services and launch them at a truly global scale. Your expertise will be also instrumental in ensuring … new challenges and opportunities for innovation. You'll design pioneering features from scratch, leveraging latest technologies to redefine the smart home security experience. Dive deep into production metrics and customer insights, analyze data to drive continuous improvements of our cloud services. Explore new solutions by working on technical proof-of-concepts, pushing boundaries of what's possible in cloud More ❯

disciplinary teams to build cloud software for Ring's groundbreaking consumer electronics products. From enhancing existing features to designing new from scratch, you'll have rare opportunity to analyze customer experiences, work on proof-of-concepts, develop high-performance production-ready cloud services and launch them at a truly global scale. Your expertise will be also instrumental in ensuring … challenges and opportunities for innovation. You'll design cutting-edge features from scratch, leveraging latest technologies to redefine the smart home security experience. Dive deep into production metrics and customer insights, analyze data to drive continuous improvements of our cloud services. Explore new solutions by working on technical proof-of-concepts, pushing boundaries of what's possible in cloud More ❯