1 of 1 Customer Insight Jobs in Leeds

into actionable insights that drive strategic decision-making. We seek a professional with a highly investigative and curious mindset, adept at correlating data from performance KPIs, financial metrics, and customer feedback to identify trends that others might miss. In this capacity, the Insights Manager will proactively engage with senior stakeholders (up to Managing Director and SVP level) to influence … strategy and liaise with clients, demonstrating how insights translate into tangible business improvements. Responsibilities will include but are not limited to: Data-Driven Insight Generation: Aggregate and analyse data from multiple sources to produce actionable insights that improve process quality, workforce productivity, and account profitability. Executive Reporting & Storytelling: Develop and deliver regular insight reports and presentations for senior … across systems by building strong cross-functional partnerships. Trend Identification & Innovation: Proactively monitor industry trends, emerging analytics tools, and new data sources (such as speech analytics or AI-driven customer insights) to continually enhance the analytics function. The Insights Manager is expected to find patterns and correlations in data that signal opportunities or risks, often spotting trends that others More ❯