1 of 1 Customer Insight Jobs in Newcastle upon Tyne

this role sits at the heart of product development, working closely with Leadership and the wider development team. This is a key role designed to strengthen the roadmap, improve customer onboarding, and enhance product delivery. The opportunity: Define and execute against the product roadmap, ensuring alignment with customer and market needs, and strategic business objectives. Turn customer … sprint planning, stand-ups, retrospectives, and other Agile ceremonies. Conduct UAT and QA testing to validate new features and maintain quality standards. Contribute to the design and improvement of customer self-onboarding processes. Develop materials such as user guides, FAQs, and tutorials to enhance the user experience. Provide domain expertise and technical support to both customers and internal teams. … management, QA testing, or a related SaaS role. Strong analytical and problem-solving skills, with the ability to simplify complex issues. Excellent communication skills and the ability to lead customer-facing workshops and interactions. Experience gathering and translating customer insights and feedback into product improvements. A solid understanding of Agile methodologies and product development management tools. The ability More ❯