2 of 2 Customer Insight Jobs in Newcastle upon Tyne

do become the experience of millions of users, often a key times in their lives. We're looking for people with experience of using customer insight and a commitment to User Centred Design to develop digital services. And you need to be a leader. You'll provide leadership More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯