2 of 2 Customer Insight Jobs in Worcester

aligned with network growth, service models and business strategy. API & Systems Integration Own the API strategy and integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms. Define API standards, governance, security and lifecycle control. Drive workflow automation to reduce manual provisioning and service handling. … enterprise data model and data governance framework. Lead development and scaling of the data platform (warehouse/lake). Ensure high-quality data supports customer insight, service assurance, capacity analytics and commercial reporting. BSS/OSS Operational Design Define and refine core business and service workflows (activation, inventory ...

performance and campaign results. Provide admin support for marketing activities, including webinars, events, PPC, PR, and partner initiatives. Assist with market research and contribute customer insights to help improve Dolphin products and services. Develop strong knowledge of customer needs and Dolphin software solutions, contributing insights to support continuous ...