2 of 2 Customer Insight Jobs in Worcestershire

roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and … liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve website usability and performance. Take practical, insight-driven approach to website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and frictionless sales … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers and developers More ❯