Senior Manager, Customer Journeys
- Hiring Organisation
- The Access Group
- Location
- Loughborough, Leicestershire, UK
- Employment Type
- Full-time
likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. The Senior Manager, Customer Journeys will join our Customer Marketing Centre of Excellence, developing and implementing a tiered Customer Journey Framework that drives expansion and retention … orchestrate a hierarchical approach to journey management - establishing portfolio-wide strategic initiatives, divisional programmes, and SWC-specific campaigns. Working closely with Data, Commercial, and Customer Success teams, you'll architect how we embed AI-powered personalisation and next best action/product recommendations to maximise customer lifetime value. ...