2 of 2 Customer Journey Map Jobs in the East of England

Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify … need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects. Analyze quantitative and qualitative data from multiple sources to generate actionable insights. Conduct follow-up observations and interviews to ensure comprehensive understanding of business … processes and structures. Ensure a consistent approach to business analysis across all Council processes and structures. Recommend solutions and customer-focused outcomes during redesign phases. Model, test, and challenge business elements to understand potential changes and interactions. Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact More ❯

a Global Product Application Specialist to develop a deep understanding of our customers' and dealers' needs and challenges related to the electrification of heavy equipment using 'Voice of Customer' (VOC) research methods collaborating closely with the Product Groups. This is a highly collaborative role where you will engage with multiple stakeholders across the organisation to align marketing strategies … What you will do: Create educational and persuasive materials such as videos, guides, and training sessions to facilitate understanding and adoption of new services. Monitor and evaluate dealer & customer feedback and usage to assess the effectiveness of strategies and materials. Gather local customer success stories from dealerships to educate and inspire other dealers. Help craft core … NPI electrification and sustainability marketing messages. Work with dealers and customers on process and mechanism to track client experience and design customer journey. Lead global customer product and functional requirements' development in support of New Product Introduction (NPI) programs. Develop deep customer site level knowledge regarding their needs, challenges and solutions as they progress More ❯