A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
City of London, London, United Kingdom Hybrid / WFH Options
E.ON Next
fast-paced, ever-changing environment. Key day-to-day responsibilities: Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives Conduct comprehensive customer research to understand the customerjourney, identifying gaps … and opportunities for enhancement in both offline and online experiences Create service blueprints , customerjourney maps , and user personas to inform and guide team decisions Facilitate cross-functional workshops to align team members on service design solutions and business goals Rapidly prototype service design solutions and more »
London, England, United Kingdom Hybrid / WFH Options
E.ON Next
fast-paced, ever-changing environment. Key day-to-day responsibilities: Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives Conduct comprehensive customer research to understand the customerjourney, identifying gaps … and opportunities for enhancement in both offline and online experiences Create service blueprints , customerjourney maps , and user personas to inform and guide team decisions Facilitate cross-functional workshops to align team members on service design solutions and business goals Rapidly prototype service design solutions and more »
Central London / West End, London, United Kingdom Hybrid / WFH Options
E.ON Next
fast-paced, ever-changing environment. Key day-to-day responsibilities: Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives Conduct comprehensive customer research to understand the customerjourney, identifying gaps … and opportunities for enhancement in both offline and online experiences Create service blueprints , customerjourney maps , and user personas to inform and guide team decisions Facilitate cross-functional workshops to align team members on service design solutions and business goals Rapidly prototype service design solutions and more »
London, England, United Kingdom Hybrid / WFH Options
E.ON Next
marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal … expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customerjourneymapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation more »
City of London, London, United Kingdom Hybrid / WFH Options
E.ON Next
marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal … expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customerjourneymapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation more »
Central London / West End, London, United Kingdom Hybrid / WFH Options
E.ON Next
marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal … expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customerjourneymapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation more »
requiring a hands-on approach to backlog management, roadmap definition, and stakeholder collaboration. The ideal candidate will bring products to life by translating customer needs into actionable requirements, maintaining a prioritised backlog, and guiding our Scrum team towards delivering maximum value. Key Responsibilities: Collaborate with users and clients … translating these into product requirements. Define and refine the product roadmap, incorporating stakeholder input. Manage and prioritise the product backlog, ensuring alignment with customer and stakeholder needs. Create detailed user stories and facilitate backlog refinement and team ceremonies. Serve as the point of contact for team queries and … accept stories upon completion. Lead Show and Tell sessions, presenting to internal or external stakeholders. Utilise market research, customerjourney maps, and empathy maps as necessary. Requirements: Solid understanding of Scrum and Agile methodologies. Proficiency in analytical and wireframing tools. Experience in requirements capture using diverse more »
driving product excellence and shaping the future of business technology. Join us in our mission to revolutionize data management and contribute to our journey of continuous innovation. The business has been built by 3rd-time Founders who have already built successful SaaS companies in London such as Yieldify … most challenging issues facing our users, manage prioritisation, create specs and deliver great user experiences. You’ll collaborate across the organisation with Sales, Customer Success, Marketing, UX and Engineering teams and industry experts to help achieve BlissContract’s vision. We want you to question assumptions and drive our … and tracking key KPIs/metrics, sharing learnings to multiple internal and external stakeholders - Use this data to find opportunities to innovate, improve customer experience and increase adoption. - Being passionate about all things product and helping maintain a product culture across the business Requirements: - Experience in an early more »
London, England, United Kingdom Hybrid / WFH Options
Palladium Digital
robust, user-centric solutions, fostering effective communication and cooperation Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from customerjourney maps, product roadmaps to digital products that meet client objectives Build strong, lasting relationships with your clients and identify and act more »
mix, leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customerjourneymapping and helping clients to envision their future business, beyond just communications. OUR PURPOSE: So what do we actually do? Put … to create useful and delightful experiences for people. It’s why we describe ourselves as ‘the challenger agency for challenger brands’. The Customer Engagement team is a more recent arm of the VCCP Partnership. Our vision is to transform the work for our clients by combining the … brand thinking, data intelligence, creativity and technology. THE ROLE: We are looking for a strong Midweight Project Manager who can manage key CE (customer engagement) projects within the VCCP Partnership. These work will range from Customer Engagement and CRM focused, strategic, data-led and production projects more »
AND EXPERIENCE Experienced user of tools such as Figma User experience expert with a history of driving business improvement across multichannel client journeys Customerjourneymapping experience User research and usability testing experience BENEFITS Up to £65,000 Flexible hybrid working pattern Opportunity to grow and more »
right to work in the UK. We are looking for candidates who are working in DIGITAL programmes. Specifically if you have gone through customerjourney mapping. You will currently be working in a Global business and be used to soliciting requirements from key stakeholders around the more »
