As a CustomerJourney Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends More ❯
As a CustomerJourney Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends More ❯
THE ROLE You'll be joining a high-performing marketing function during an exciting stage of change, helping to prepare the business for the rollout of its first Customer Data Platform (CDP) . Reporting into the most senior global marketing leader, you'll play a hands-on role in implementing customer journeys and ensuring data, processes … and platforms are harmonised across 22 markets. Your responsibilities will include: Leading customerjourneymapping exercises across multiple business units Embedding journey stages into workflows, marketing automation, and reporting frameworks Supporting the integration of Salesforce Data Cloud, Eloqua, Sprinklr, Databricks & S3 Acting as a bridge between marketing, technology, and business teams Driving adoption and … stakeholder engagement across global markets YOUR SKILLS AND EXPERIENCE Strong background in Marketing Operations, Effectiveness, or CRM/CDP platforms Hands-on experience with customerjourneymapping and marketing automation Excellent stakeholder management and communication skills across global teams Analytical mindset with the ability to turn data into actionable insights More ❯
in solving complex design challenges, mentoring design teams, and ensuring that user needs are at the heart of every decision. What we’re looking for: Experience in product, customerjourney, and UX design Background in B2B2C or B2C environments Proven experience building new digital products from the ground up Strong understanding of customerjourneyMore ❯
in solving complex design challenges, mentoring design teams, and ensuring that user needs are at the heart of every decision. What we’re looking for: Experience in product, customerjourney, and UX design Background in B2B2C or B2C environments Proven experience building new digital products from the ground up Strong understanding of customerjourneyMore ❯
in solving complex design challenges, mentoring design teams, and ensuring that user needs are at the heart of every decision. What we’re looking for: Experience in product, customerjourney, and UX design Background in B2B2C or B2C environments Proven experience building new digital products from the ground up Strong understanding of customerjourneyMore ❯
london (city of london), south east england, united kingdom
TRIA
in solving complex design challenges, mentoring design teams, and ensuring that user needs are at the heart of every decision. What we’re looking for: Experience in product, customerjourney, and UX design Background in B2B2C or B2C environments Proven experience building new digital products from the ground up Strong understanding of customerjourneyMore ❯
our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customerjourney maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯
our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customerjourney maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯
our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customerjourney maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯
london (city of london), south east england, united kingdom
Northrop Grumman UK
our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customerjourney maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯
