22 of 22 Customer Journey Map Jobs in London

journey, hands-on implementation of automation campaigns, and collaboration with product and engineering teams to launch website tests. What You'll Do Own Conversion Rate Optimization Map and optimize the complete customer experience from website visit through purchase and beyond Use analytics tools (GA4, PostHog/Mixpanel/Amplitude) to prioritize highest-impact optimization … opportunities Build data-driven customer segments using CDPs and analytics tools to personalize conversion experiences Push hard on key conversion metrics: traffic form completion quote purchase Identify conversion bottlenecks across our funnel and coordinate cross-functional teams to fix them Lead Website Experimentation Own our testing strategy and roadmap - identify A/B test opportunities across landing pages … onboarding, win-back sequences, and lifecycle marketing Create and execute promotional campaigns, discount offers, and conversion-driving initiatives Segment audiences and personalize messaging based on user behaviour and customer journey stage About you 5+ years in CRO, marketing automation, or growth marketing with B2C companies Hands-on experience with email automation platforms ( Customer.io ideal, Klaviyo/ More ❯

built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.Visit Our People page to learn … Kate Spade New York websites within franchise regions - Middle East, Africa & India. This role will focus on supporting franchise partners to build branded ecommerce platforms and manage the customer journey to drive site conversion through implementing best practices, online selling techniques, effective and personalised creative content, site merchandising, marketing initiatives, and collaboration with local buying teams … buys and key investments, offering performance insights to inform future buying strategies Manage and support Online Merchandisersto ensure optimal day-to-day trading through effective site merchandising and customer journey enhancements across monobrand and multibrand platforms Own the end-to-end product data and content process, ensuring timely launches of new collections, sales, and promotions across More ❯

growth roadmap and using your expertise to grow top line revenues and guide commercial initiatives from our data. You'll own the analysis of the end-to-end customer journey, using our data stack ( BigQuery, dbt, Hex ) to create data models, data products, metrics and find insights that fuel our growth. You'll work closely with … to work autonomously, thrives when solving hard problems and wants to have individual and societal impact. What You'll Do Own Marketing Performance & Funnel Analysis Analyse the complete customer experience, from the first ad impression through product use to lifetime customer value. Develop and maintain core marketing data products, dashboards and reports that serve as the … performance. Using and evolving reporting, CRM, marketing, tagging and analytics tools, such as Google Analytics, Google Ads, Customer.io , Hex, Tag Manager, Posthog, Meta) Produce insights and measurements from customer performance data, identifying and prioritising the highest-impact opportunities for growth. Identify conversion bottlenecks across our key funnel stages and partner with cross-functional teams to resolve them. Investigate More ❯

innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn , Instagram and our Blog . Meet the team behind this journey We're hiring a Head of Digital Lifecycle (Growth) to own and optimize the entire user lifecycle - from acquisition and activation through monetization, engagement, and retention. You'll lead … a lifecycle growth strategy across multiple customer journeys (self-serve, prosumer, and enterprise), with full ownership of funnel performance, experimentation, and cross-functional execution. This role requires a deeply analytical, product-minded growth leader who can identify the highest-leverage opportunities across the lifecycle and rapidly scale what works. You'll partner closely with Product, Marketing, Data Science … responsibilities Own and execute DeepL's end-to-end digital lifecycle strategy across self-serve and enterprise segments Drive activation, onboarding, engagement, monetization, and retention across the full customer journey Build and optimize funnel conversion from sign-up to paid, upsell, and expansion; own lifecycle KPIs Design and implement high-impact lifecycle experiments to accelerate user More ❯

Customer Experience Strategist? London (Hybrid - 2 days onsite)?? Full-time | Up to £65,000 per annumOur client is a leading Technology Consultancy based in London, they are looking to expand their Customer Experience team with an experienced Customer Experience Strategist. You'll help shape and deliver customer-first strategies that drive measurable … impact playing a key role in transforming how businesses connect with their customers, using insight, creativity, and strategic thinking to power change.About the RoleAs a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal … experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences.This role will give you exposure to high-profile projects and senior stakeholders from day one. You'll be involved in strategic planning, proposition development, and growing long-term client relationships.What You'll Be DoingLead the creation of customer strategies that span the More ❯

Senior Product Strategy Manager - Gamification and Customer Experience Location: London, UK Salary range: £80,000 - £90,000 + share options Reporting to: VP of Customer Success About Us Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record-breaking … global brands, but there's a missing link: we need clearer standards, smarter insights, and sharper execution. This role is all about crafting personalised user experiences, designing intelligent customer journeys, and driving engagement through gamification. It's ideal for someone who thrives at the intersection of Customer Success and Product, translating real user insights into impactful … scalable experiences. We're looking for someone who will Act as the strategic connection between Customer Success and Product, championing the end-to-end advocate experience and ensuring that every journey is personalised, purposeful, and high-converting. Continuously evaluate the performance of live customer programs combining usage data, client feedback, and advocate insights to More ❯

role will provide deep analysis (e.g. retention rates, channel performance etc.) and insights to optimise sales and marketing efforts. This role requires a strong understanding of data analytics, customer segmentation, and business intelligence tools, such as Salesforce and Tableau/Power BI. The Responsibilities Data Management & Reporting: Collect, QC, and structure CRM data from various sources, ensuring data … automated dashboards and reports using BI tools (e.g., Tableau, Power BI) to present insights and campaign attribution. Partner with internal teams to embed measurement thinking into every campaign. Customer Segmentation & Analysis: Analyse customer demographics, behaviours, and purchasing patterns to identify key segments and improve targeting and personalisation. Initiate sales opportunities/leads by navigating accounts and … and touch points are optimised for lead generation. Perform statistical analyses to measure segmentation effectiveness. Campaign Optimisation & Insights: Analyse the performance of marketing campaigns and sales efforts across customer segments, including creating KPIs around new data and added/created leads. Provide data-driven recommendations to improve engagement, conversion rates and ROI. Identify new market opportunities and trends More ❯

and appropriate governance are adhered to. Compliance and Data Privacy: Ensure adherence to regulatory requirements, corporate policies, and industry standards throughout the program lifecycle. Oversee the deployment of customer consent management systems to ensure data privacy compliance. Risk and Issue Management: Identify potential risks and proactively develop mitigation strategies. Resolve project issues in a timely and effective manner … implement continuous improvement practices for programme delivery . Key skills and experience for the Web Development and Marketing Platforms Project Manager/Business Analyst Experience with e-commerce, customer engagement tools, and data-driven marketing integrations. Marketing automation, and CRM platforms (e.g., MS Dynamics). Expertise in customer journey mapping, conversion rate optimization (CRO More ❯

and appropriate governance are adhered to. Compliance and Data Privacy: Ensure adherence to regulatory requirements, corporate policies, and industry standards throughout the program lifecycle. Oversee the deployment of customer consent management systems to ensure data privacy compliance. Risk and Issue Management: Identify potential risks and proactively develop mitigation strategies. Resolve project issues in a timely and effective manner … implement continuous improvement practices for programme delivery . Key skills and experience for the Web Development and Marketing Platforms Project Manager/Business Analyst Experience with e-commerce, customer engagement tools, and data-driven marketing integrations. Marketing automation, and CRM platforms** (e.g., MS Dynamics). Expertise in customer journey mapping, conversion rate optimization (CRO More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … and process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … and process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand More ❯

helping travelers discover the perfect stay. Our brand team plays a pivotal role in shaping the future of our product offerings, ensuring they not only meet-but exceed-customer expectations. As we continue to grow, we're expanding our team to support ambitious milestones and deliver innovative solutions that reinforce our leadership in the travel marketplace . Our … performing team that thrives on creativity, strategic thinking, and cross-functional partnership. In this role, you will: Shape and implement the product vision, driving innovation to meet evolving customer needs and strengthen our market position. Collaborate with cross-functional teams to manage the product backlog and align delivery with strategic milestones. Conduct A/B testing to validate … and learn if our product hypothesis meets customer needs Translate complex technical requirements into clear, actionable insights for both technical and non-technical audiences. Identify and integrate AI/ML opportunities into product features through close collaboration with engineering teams. Analyze market trends and customer data to inform product strategy and roadmap decisions. Develop business cases More ❯

range and support the wider digital growth strategy. The Role: Key Responsibilities: Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets. Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges. Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as … through excess inventory. Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, through monitoring KPIs such as traffic, conversion rates, average order value, and customer growth. Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering. Collaborate with a … wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Location: This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by More ❯

high-level requirements into clear product features and user stories. Collaborate with engineering, design, and QA teams to ensure timely and quality delivery. Prioritise product backlog based on customer needs, business value, and technical feasibility. Engage with stakeholders to gather feedback and ensure alignment across teams. Analyse product performance using data and metrics to inform improvements. Manage the … functional teams including developers, designers, and business leads. Nice to Have: Experience in fintech, healthtech, e-commerce, or SaaS product domains. Familiarity with UX/UI principles and customer journey mapping. Background in technical product management or APIs is a plus. More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … on technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc. More ❯

and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

in and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice … Your Profile: Essential skills/knowledge/experience: Professional experience of business/digital transformation. Travel, Transport, and/or Hospitality sector expertise. Deep understanding of industry dynamics, customer expectations, and operational challenges. Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways. Stakeholder engagement & organisational navigation - Track record of building More ❯

related field. Hands-on experience with one or more leading Commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce, SAP Commerce, Commercetools etc.). Understanding of commerce data models, customer journey mapping, and digital order execution. Strong analytical, problem-solving, and communication skills. Experience in sales channel optimization (D2C, B2B, Marketplace) Experience in working within Agile or More ❯

a pivotal role in developing innovative software solutions tailored to meet the diverse needs of businesses, ranging from ambitious start-ups to established enterprises. At Palladium, we prioritise customer experience in everything we do. The ideal candidate will possess a strong expertise in product and customer experience design, along with a comprehensive understanding of how technology … needs into robust, user-centric solutions, while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act on opportunities within projects for More ❯

and demonstrate how Elliptic's products solve real-world challenges around AML, sanctions compliance, and risk mitigation. You will partner closely with our London Office based Sales and Customer Success teams. You will help execute on the account strategy of our Enterprise customers/prospects by shaping compelling value propositions and delivering tailored product demos that showcase our … ideas clearly and commercially will be key to success. Key Responsibilities Key Responsibilities: Lead tailored product demos and best practice sessions based on the needs of our Ideal Customer Profiles (ICPs), showcasing Elliptic's capabilities to compliance, risk, and executive stakeholders. Own enterprise trials and proof-of … concept (PoC) engagements, ensuring technical success, adoption, and measurable value delivery. Support both new business and upsell opportunities, providing pre-sales expertise throughout the enterprise customer journey. Map out complex customer workflows-particularly for high-value or strategically important clients-to demonstrate deep understanding and to influence product positioning. Lead discovery conversations to surface compliance More ❯

strategies and programs for SDP as needed. - Identifies strategic positioning for Microsoft Cloud & AI platforms solutions versus competitors through thought leadership, product representation at key moments, events, and customer engagements. - Develops a connected narrative integrating Cloud & AI solution plays, including Secure Migrate and Modernize, AI Apps and Agents, and Data Estate unification, to create an understandable customer … strategic support for acceleration. - Shapes and influences strategic ECIF investments, utilizing Azure Accelerate and prioritizing CAF, with accountability for progress. Product Advocacy - Acts as the voice of the customer, partners, and field, providing thought leadership on competitive landscape, solution gaps, and sales trends. - Builds organizational capability to gather insights, learnings, and blockers for leadership and sellers. - Implements rhythms … and tools to increase customer and partner-facing time for sellers. - Contributes to broader GTM programs, ensuring they are effective for leadership. - Activates leaders and managers on investments and resource optimization using data and analysis. - Provides insights into EMEA rhythms such as VSU & RPR, identifying success factors and opportunities to scale. Values and Culture - Clarifies Cloud & AI Solutions More ❯