Customer Experience Strategy Manager Location: Central London Working set up : Hybrid, 2 days in office a week Salary: £50,000 to £60,000 (experience dependent) plus benefits Please note, this role is not a customer service oriented role You'll be joining a team responsible for … innovation in experience design for a powerhouse of a luxury retail brand. It's global customer strategy, looking for opportunities to enhance the customer's experience, no matter the channel. By enriching what they know about them. By innovating in how they serve them through technology. … Or by engaging with technology a different way which gives the customer a best in class experience. You'll be working with customerjourney maps to identify pain points across the journeys. Working with teams to come up with ideas which could potentially either More ❯
and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customerjourneymapping, customer lifecycle management, and segmentation using data-driven machine learning techniques. This role requires a deep understanding of … customer needs, touchpoint analysis, and strong business acumen. We seek someone who can effectively translate insights into actionable strategies to enhance the overall customer experience at . Responsibilities Strategy and Leadership Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of … high performance. Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven Frameworks: Develop customerjourney frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment. More ❯
we can deliver new products within the Fintech innovation space. Day-to-day, you’ll be: Designing and mapping service blueprints to address customer needs and improve internal processes Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain … and operations teams to design solutions to improve the internal processes to meet our OKRs Leading discovery and co-creation workshops to uncover customer needs and service opportunities Collaborating with cross-functional stakeholders to share feedback, ensure alignment and successful delivery of service design solutions The skills you … communication, presentation, stakeholder management and collaboration skills Passion for customers and a problem solving mentality, with proven ability to support customer research, map out customer journeys and identify opportunities More ❯
and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … party customers. What we're building We are looking for a Solution Architect to join our Architecture team and collaborate closely with our Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is a … unique opportunity to lead the technical evolution of CLUK's customer services business line, a shared service across our products, while shaping our CRM-based distribution services. By developing reusable solution components, you will play a key role in driving business growth, accelerating digital transformation, and enhancing customerMore ❯
and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … party customers. What we're building We are looking for a Solution Architect to join our Architecture team and collaborate closely with our Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is a … unique opportunity to lead the technical evolution of CLUK's customer services business line, a shared service across our products, while shaping our CRM-based distribution services. By developing reusable solution components, you will play a key role in driving business growth, accelerating digital transformation, and enhancing customerMore ❯
Product Manager – CustomerJourney & Booking Systems We’re looking for a Product Manager to lead the transformation of the booking experience for an exciting hospitality and entertainment concept – shaping a seamless, intuitive, and high-converting journey from start to finish. This is a cross … functional role that blends UX, data-driven optimisation, and strategic thinking to unlock growth opportunities and deliver standout customer experiences. As the Product Manager, you will be the driving force behind booking system improvements, aligning product enhancements with business goals. Whether it’s through better design, smarter pricing … strategies, or smarter A/B tests, your work will directly impact conversion, satisfaction, and revenue. The role: Optimise the Booking Journey: Improve reliability, ease of use, and the conversion funnel across web and mobile. Boost Booking Performance: Identify opportunities for upsells, reduce friction, and align booking flow More ❯
Product Manager – CustomerJourney & Booking Systems We’re looking for a Product Manager to lead the transformation of the booking experience for an exciting hospitality and entertainment concept – shaping a seamless, intuitive, and high-converting journey from start to finish. This is a cross … functional role that blends UX, data-driven optimisation, and strategic thinking to unlock growth opportunities and deliver standout customer experiences. As the Product Manager, you will be the driving force behind booking system improvements, aligning product enhancements with business goals. Whether it’s through better design, smarter pricing … strategies, or smarter A/B tests, your work will directly impact conversion, satisfaction, and revenue. The role: Optimise the Booking Journey: Improve reliability, ease of use, and the conversion funnel across web and mobile. Boost Booking Performance: Identify opportunities for upsells, reduce friction, and align booking flow More ❯
Felix C | +49 (0) 89 238 898 85 The Global Lifecycle Marketing Manager will own the global lifecycle marketing strategy, ensuring a seamless customerjourney with personalized messaging across all funnel stages, while collaborating with regional marketing managers to align local email strategies with the global … lifecycle marketing framework. Responsibilities: Lifecycle Marketing Strategy & Execution Automate and optimize customer lifecycle touchpoints to enhance engagement, retention, and revenue Act as the air traffic controller for lifecycle communications to prevent audience fatigue and optimize messaging cadence Help shape our tooling roadmap by identifying opportunities for enhanced automation … segmentation, and personalization capabilities Audience Segmentation & Targeting Develop and maintain segmentation strategies based on country/region, funnel stage, and customer behaviour Ensure accurate targeting to deliver relevant and timely communications across all lifecycle stages Cross-Regional Coordination Collaborate with regional marketing managers to align local email strategies More ❯
Felix C | +49 (0) 89 238 898 85 The Global Lifecycle Marketing Manager will own the global lifecycle marketing strategy, ensuring a seamless customerjourney with personalized messaging across all funnel stages, while collaborating with regional marketing managers to align local email strategies with the global … lifecycle marketing framework. Responsibilities: Lifecycle Marketing Strategy & Execution Automate and optimize customer lifecycle touchpoints to enhance engagement, retention, and revenue Act as the air traffic controller for lifecycle communications to prevent audience fatigue and optimize messaging cadence Help shape our tooling roadmap by identifying opportunities for enhanced automation … segmentation, and personalization capabilities Audience Segmentation & Targeting Develop and maintain segmentation strategies based on country/region, funnel stage, and customer behaviour Ensure accurate targeting to deliver relevant and timely communications across all lifecycle stages Cross-Regional Coordination Collaborate with regional marketing managers to align local email strategies More ❯
with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are We are looking for a passionate and strategic Customer Success Leader to join our team in the UK. This is a high-impact role focused on driving customer outcomes, enhancing retention … and identifying growth opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring … customer insights to life and shape the customer experience. What you will do Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks More ❯
skincare connoisseurs, 111SKIN is also highly regarded by some of the most reputable editors and industry bodies. Whom we are looking for: A customer centric and data-driven CRM Manager to lead the channel, as part of the wider Ecommerce team. What you’ll do: As our CRM … Manager, you’ll be responsible for shaping and delivering the customer relationship and retention strategy, working cross-functionally with Marketing, Creative, Development and Customer Experience teams. You’ll lead the day-to-day operation of both BAU and lifecycle communications across email and SMS, oversee our … customer segmentation strategy, and own the ongoing optimisation of our newly launched loyalty program. You will champion data-led decision-making, turning customer insights into initiatives that deepen relationships and drive long-term value. What success looks like: You will deliver a best-in-class CRM More ❯
skincare connoisseurs, 111SKIN is also highly regarded by some of the most reputable editors and industry bodies. Whom we are looking for: A customer centric and data-driven CRM Manager to lead the channel, as part of the wider Ecommerce team. What you’ll do: As our CRM … Manager, you’ll be responsible for shaping and delivering the customer relationship and retention strategy, working cross-functionally with Marketing, Creative, Development and Customer Experience teams. You’ll lead the day-to-day operation of both BAU and lifecycle communications across email and SMS, oversee our … customer segmentation strategy, and own the ongoing optimisation of our newly launched loyalty program. You will champion data-led decision-making, turning customer insights into initiatives that deepen relationships and drive long-term value. What success looks like: You will deliver a best-in-class CRM More ❯
from discovery to delivery, taking responsibility for defining and prioritising backlogs, overseeing development, and monitoring quality assurance. Conduct user and market research, analysing customer behaviours, competitive landscapes, and industry trends to inform strategic decisions and identify growth opportunities. Facilitate workshops and stakeholder sessions to drive alignment, gather requirements … and co-create solutions. You'll ensure all voices are heard and that key priorities are identified and addressed. Develop user personas, customerjourney maps, and service blueprints, ensuring that products and services deliver exceptional value and a seamless experience. Establish success metrics, such as KPIs … or expression), political belief veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from More ❯
data, unstructured data, dashboards, closed-loop flows) to help achieve desired outcomes (such as driving operational efficiencies and cost reduction, increasing revenue and customer loyalty). This individual will help clients drive organisational change and address the common CX challenge of realising value by creating a systematic approach … Experience working in a Contact Centre as an agent, manager, or support function; Expertise in analysing or managing unstructured data to build strong Customer Experience programs; Proven experience in driving value from integrated approaches to contact centre operations (including Agent Effectiveness, QAQM, and digital integrations); Experience leading CC … s most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customerjourneymapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to More ❯
the status quo, can show success in following-up and getting things done and have the ability to thrive in a fast-paced, customer-centric and ever-changing service environment. Key job responsibilities Facilitates execution of ACES roadmap by synergizing efforts through key business stakeholders, Operation Leaders and … Ability to assess improvement opportunities through data analysis and by mapping of existing processes using tools like value stream maps, SIPOC, Swim Lane, Customerjourneymapping etc. by identifying the defects/gaps in upstream and downstream processes. Audits ongoing and completed projects to optimize resources … Cause Analysis (RCA) across 10 different languages. Minimum Qualifications Minimum 2 years Project/Program management experience in Continuous Improvement using Voice of Customer/Process analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts. Experience managing teams (Project/ More ❯
to be the UK's number one wedding planning app and the ONLY global provider! Our mission is to make the wedding planning journey as happy as possible for engaged couples everywhere! With over 90% of the world's 7.5bn population expected to get married in their lifetime … couples to plan destination weddings anywhere in the world. This exciting expansion makes it a truly fantastic time to join us on our journey! Our team is made up of talented creative, analytical, and tech-focused minds! We've collaborated with some fantastic partners including the Natural History … for supporting some previous successful unicorns such as Airbnb, Pinterest, Skyscanner and Tesla. What will I be doing? We're looking for a Customer Insights Specialist to harness the power of research and data to deliver actionable insights that shape our strategy and product, in order to improve More ❯
innovative software solutions tailored to meet the diverse needs of businesses, ranging from ambitious start-ups to established enterprises. At Palladium, we prioritise customer experience in everything we do. The ideal candidate will possess a strong expertise in product and customer experience design, along with a … solutions, while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customerjourney maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act More ❯
As a MarTech Consultant, you will play a key role in shaping and delivering innovative marketing technology solutions that enhance customer engagement, personalization, and digital experience. You will work closely with clients to assess their marketing technology needs, recommend best-fit solutions, and support the implementation of cutting … needs while aligning with industry best practices. Implementation Support: Assist in the deployment and integration of marketing technology systems, ensuring smooth connectivity between customer data, content, and analytics platforms. Cross-functional collaboration: Work closely with marketers, data analysts, and technical teams to ensure effective project execution and alignment … with one or more leading MarTech platforms (e.g., Adobe Experience Cloud, Salesforce Marketing Cloud, Braze, etc.). Understanding of marketing data models, analytics, customerjourneymapping, and digital campaign execution. Strong analytical, problem-solving, and communication skills. Experience in working within Agile or hybrid delivery methodologies. More ❯
requirements for areas across the bank Engageing with project managers across all remediation activities Documenting information required to support proposals for the business Customerjourneymapping and operational process mapping Scoping, requirements, workshop facilitation and traceability Excellent attention to detail and a self starter Solution design More ❯
requirements for areas across the bank Engageing with project managers across all remediation activities Documenting information required to support proposals for the business Customerjourneymapping and operational process mapping Scoping, requirements, workshop facilitation and traceability Excellent attention to detail and a self starter Solution design More ❯
provides consulting support to help clients protect and increase their margins, optimise their operational performance and improve productivity. We work closely with clients to map their vision, define the programme to achieve it and deliver the programme successfully, using a blend of Valcon’s consulting, data and technology expertise. … delivery of the programme in line with the appropriate methodology. Contribute to the redesign activities of how services should operate to optimise the customer experience by embracing digital capabilities. Application of relevant tools and techniques: Business architecture, capability mapping, organisation sizing, governance, role design, development of business cases … requirements gathering, customerjourneymapping, process mapping, agile methodologies and lean techniques. We offer you: The opportunity to work in a diverse and international environment with an informal culture, with a flat hierarchy, in which we cooperate across business areas and levels. We care about results More ❯
requirements and source system information & data from disparate platforms. Strong Analytical, Reporting and Visualisation skills (Tableau is highly desirable) Experience creating and analysing customerjourney mappings Concise, professional, and effective interpersonal and communication abilities Experience in the management, planning and delivery of reporting solutions and methodologies. … Insight Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & WFM, Analytics, and Customer Communication Technologies. Registered Office: Hawke House Old Station Road Loughton Essex IG10 4PL More ❯
the latest thinking and approaches to solve complex problems. Operate in multidisciplinary teams to deliver contractual deliverables including transformation roadmaps, process definitions and customer/user journey maps. Contribute to development of our industry perspective and market point of view in Communications and Media. We are … scale data projects. Deep knowledge of market leading data and technology vendors to deliver engagements. Process & Architecture Design Enterprise Architecture Principles. Process Definition, Customer/User Journey Maps. Innovation - assessing latest technologies and identifying value-driven use cases that deliver growth to client businesses. Set yourself More ❯
