1 of 1 Customer Journey Map Jobs in Scotland

we can deliver new products within the Fintech innovation space. Day-to-day, you’ll be: Designing and mapping service blueprints to address customer needs and improve internal processes Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain … and operations teams to design solutions to improve the internal processes to meet our OKRs Leading discovery and co-creation workshops to uncover customer needs and service opportunities Collaborating with cross-functional stakeholders to share feedback, ensure alignment and successful delivery of service design solutions The skills you … communication, presentation, stakeholder management and collaboration skills Passion for customers and a problem solving mentality, with proven ability to support customer research, map out customer journeys and identify opportunities More ❯