1 of 1 Customer Journey Map Jobs in Scotland

JOB TITLE: Senior Customer Journey Manager SALARY : £76,194 - £95,000 LOCATION: Edinburgh HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in our Edinburgh office About this opportunity We're looking to recruit a Senior Customer Journey Manager to work in our Digital Finance Lab. Our Lab sits in the … to help Britain prosper while protecting the UK, the bank, and customers. We make extensive use of agile delivery techniques to release value and sustain service. The Senior Customer Journey Manager (CJM) plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer … in making sense of this insight and factoring it into prioritisation approaches and design choices. You'll also be responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the More ❯