11 of 11 Customer Journey Map Jobs in the UK

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. … well as key touchpoint and metrics. The Customer Experience Lead will analyse customer touchpoints and journeys to the design and map to continuously improve end customer experience. The Customer Experience Lead would work closely with Sales and Operations and be focused ...

presence on our own DTC site and on Amazon with support of agencies.. This role is crucial for driving online revenue, enhancing the customer experience, and maximizing the performance and visibility of the brand website. The successful candidate will blend commercial acumen with a deep understanding … lead A/B testing and CRO initiatives to optimize user flows and drive incremental revenue. Customer Journey Enhancement: Map and optimize end-to-end customer journeys (from acquisition through to purchase and retention) to ensure a seamless, intuitive, and high-converting user ...

presence on our own DTC site and on Amazon with support of agencies.. This role is crucial for driving online revenue, enhancing the customer experience, and maximizing the performance and visibility of the brand website. The successful candidate will blend commercial acumen with a deep understanding … lead A/B testing and CRO initiatives to optimize user flows and drive incremental revenue. Customer Journey Enhancement: Map and optimize end-to-end customer journeys (from acquisition through to purchase and retention) to ensure a seamless, intuitive, and high-converting user ...

presence on our own DTC site and on Amazon with support of agencies.. This role is crucial for driving online revenue, enhancing the customer experience, and maximizing the performance and visibility of the brand website. The successful candidate will blend commercial acumen with a deep understanding … lead A/B testing and CRO initiatives to optimize user flows and drive incremental revenue. Customer Journey Enhancement: Map and optimize end-to-end customer journeys (from acquisition through to purchase and retention) to ensure a seamless, intuitive, and high-converting user ...

Title: Senior Product Owner Job Description Join a newly formed team focused on enhancing Customer Experience & Engagement by shaping the digital customer Experience. This role requires a Senior Product Owner to lead customer engagement journeys and drive improvements in digital Experience capabilities. The position … offers an initial six-month engagement, working on critical missions to advance customer engagement strategies. Responsibilities Lead and support the delivery and growth of customer engagement journeys. Develop a holistic view of the customer to improve self-service and promote engaging content and tools. ...

high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex … Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce ...

long-term strategy for digital commerce analytics capabilities as part of the new digital strategy rollout Conduct market research, competitive analysis, and customer journey mapping to identify opportunities across D2C, social commerce, and e-retail Lead the design and architecture of scalable solutions that … deployed across Content, Media, Performance, Digital Shelf and beyond Track and report on KPIs that demonstrate real business impact - conversion, revenue growth, and customer satisfaction Product Development & Execution: Own and prioritize the product backlog, translating strategy into detailed user stories and technical requirements Partner closely with Agile/ ...

long-term strategy for digital commerce analytics capabilities as part of the new digital strategy rollout Conduct market research, competitive analysis, and customer journey mapping to identify opportunities across D2C, social commerce, and e-retail Lead the design and architecture of scalable solutions that … deployed across Content, Media, Performance, Digital Shelf and beyond Track and report on KPIs that demonstrate real business impact - conversion, revenue growth, and customer satisfaction Product Development & Execution: Own and prioritize the product backlog, translating strategy into detailed user stories and technical requirements Partner closely with Agile/ ...

their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content … account management, and customer experience - to deliver measurable business results. Key Responsibilities as Campaign Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return ...

their dynamic team and play a pivotal role in developing and delivering strategic, data-driven marketing campaigns that build brand awareness, drive customer acquisition, and strengthen market positioning. This role requires a highly organised, commercially minded professional who can work collaboratively across functions - including marketing, product, sales, content … account management, and customer experience - to deliver measurable business results. Key Responsibilities as Campaign Marketing Manager: Develop and execute integrated marketing campaigns Collaborate cross-functionally with internal stakeholders Establish clear performance metrics, continuously monitor outcomes, and optimise campaigns based on data insights to maximise effectiveness and return ...

across multiple business units. This is a high-profile initiative that will shape the future operating model and deliver a step-change in customer experience and operational efficiency. Your new role As Business Process Architect, you will play a pivotal role in designing the end-to-end Target … state. You will: Analyse and identify gaps in current business processes across four existing operating models. Design and document high-level processes and customer journeys, ensuring alignment with strategic objectives and CRM implementation. Consolidate best practices from multiple operating models into one coherent framework, signposting interactions and dependencies. ...