2 of 2 Customer Journey Map Jobs in Solihull

time, Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. … Created and tested working prototypes through customer research to bring digital requirements to life and improve user experience. Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing. Acted as a UX centre of excellence , ensuring consistency across key initiatives and aligning with brand, external agencies, and internal … stakeholders. Ensured all digital changes met Legal, Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance More ❯

the Midlands. The ideal candidate will have a strong background in digital product management having worked as a Product manager or Product Owner, with a focus on enhancing customer journeys and driving the success of SaaS products. Key Responsibilities: - Lead development of digital product strategies to optimize customer experience and engagement. - Collaborate with cross-functional teams … including UX designers, developers, and marketing specialists to deliver high-quality digital products. - Analyse customer feedback and data to inform product decisions and improve user experience. - Manage the product lifecycle from ideation to launch, ensuring alignment with business goals. - Continuously monitor market trends and competitor activities to identify opportunities for innovation and growth. Required Skills and Qualifications: - Proven … experience in digital product management. - Strong understanding of customer journey mapping and optimization. - Expertise in managing SaaS products and driving customer satisfaction. - Excellent communication and project management abilities. Apply now to play a key role in shaping the future of our innovative product offerings. More ❯